Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable EFI Generator, Remote Electric Start, 50A Outlet - Black
Average customer rating
4.9
(3,713 Reviews)
Rating breakdown 3,713 reviews
5 Stars
3,285
4 Stars
354
3 Stars
40
2 Stars
16
1 Star
18
97%of customers recommend this product.
(
3,371 out of
3,463)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable EFI Generator, Remote Electric Start, 50A Outlet - Black
Customer Rating
5
Nice to have tri fuel
on July 22, 2024
Posted by: rancidcrab
from TX
Bought this to run my house and 4 ton AC on natural gas.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great features.
on July 21, 2024
Posted by: Cave People
from Spring TX
Love the key fab remote start. Product came faster than expected. Great quality.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great Generator
on July 21, 2024
Posted by: CLegacy
from Texas
My generator came in a few days ago and I'm impressed with it. I bought the tri fuel so that I have different options when running it. I plan to get it connected so I can run it on natural gas. It the meantime I've used propane and it runs great.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great built.
on July 21, 2024
Posted by: Sambriz
from Houston, TX
The generator works great with all the load we have put on it, it seems to keep surprising me.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Purchased for Hurricane season
on July 21, 2024
Posted by: GreyBeard
from Houston, Tx
During Hurricane Beryl we were without power for a good week. I had a decent gasoline powered generator however wanted a tri-fuel so that I didn't have to drive all over town looking for gas.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
3
Great Value, Excellent Power, Supply Hose Issues
on July 21, 2024
Posted by: MD915
from Houston, TX
I recently bought this generator and ran it through the hurricane and was able to power my entire home on propane and gas, I wasn't able to utilize the natural gas as I'll explain in a second. The setup, instructions, and quality of the build have been excellent, and I appreciate the outlet covers which is a feature many don't have. I have only had two problems so far, the first is the supply hose for the natural gas, and the second is the lack of clarity around BTU requirements at peak power. The natural gas supply hose says it is 1/2' in all the advertisements and says it fits 1/2' connections. However, the supply hose is only 1/2' on the male fitting, which has a quick connect already attached. However, the the female side is 3/8', which is the side you'll connect to your home ng supply. This 3/8" fitting creates a reduction point at the supply, and limits the available gas and the overall flow rate. Additionally, the customer support was not able to clarify the BTU's being utilized at peak power, which limits a customer's ability to plan for meter sizing. I currently has a support request with Westinghouse to acquire a new supply hose that has the correct 1/2" fittings on both ends.
I would recommend this to a friend!
Response from westinghouse.comBy eComm, July 22, 2024
Hello, thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our quality control team and customer care team to ensure that we are providing the best experience possible. Please contact us at westinghousevip@wpowereq.com and we will escalate your case to ensure you get the help you need.
Thank you,
Zach - Westinghouse
Thank you,
Zach - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Looking good generator
on July 21, 2024
Posted by: Gustavo2027
from Tomball
I have not tested it yet, but it looks good. I will for sure leave a review once I have tested it.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Westinghouse Wgen9500TFC
on July 21, 2024
Posted by: Dmahior
from TX
This generator started off on the first crank no issues! Easy to setup, not too big, definitely not light weight either. Would definitely recommend if you’re looking for a whole home portable generator.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com