Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Average customer rating
4.8
(24,493 Reviews)
Rating breakdown 24,493 reviews
5 Stars
21,058
4 Stars
2,969
3 Stars
248
2 Stars
73
1 Star
145
98%of customers recommend this product.
(
23,003 out of
23,477)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Customer Rating
3
First time use would not start with gasoline
on May 18, 2025
Posted by: JT312
from Texas
I bought this in 2021 after the snow storm in Texas. Bought it and put it in the garage. Never put gas or anything in it. Went to use it for the first time, March 2025, and it would not start with new gas. Every step was followed to get it running. Not a newbie to generators. After trying electric start and pull start dozens of times I gave up. Hooked up the propane tank, switched valve to propane and it fired right up. Ran great with no issues running a HD hammer drill in rock. I’m going to reach out to their customer service and see if this is an issue and how to resolve. Will adjust rating as appropriate.
I would recommend this to a friend!
Response from westinghouse.comBy eComm, May 21, 2025
Hi,
Thank you for sharing your experience with us. We're glad to hear the generator performed well once connected to propane and was able to handle a demanding tool like a heavy-duty hammer drill without issue. We understand how frustrating it must have been to encounter trouble starting it on gas. Our customer support team will be happy to work with you to troubleshoot the issue and determine if there's anything that needs adjustment or maintenance after extended storage. We appreciate you reaching out, and we're confident we can help resolve this. If there's anything more we can do in the meantime, please don’t hesitate to let us know at westinghousevip@wpowereq.com. We also look forward to your updated feedback once you've had a chance to speak with our team.
Thanks,
Sydney, Westinghouse
Thank you for sharing your experience with us. We're glad to hear the generator performed well once connected to propane and was able to handle a demanding tool like a heavy-duty hammer drill without issue. We understand how frustrating it must have been to encounter trouble starting it on gas. Our customer support team will be happy to work with you to troubleshoot the issue and determine if there's anything that needs adjustment or maintenance after extended storage. We appreciate you reaching out, and we're confident we can help resolve this. If there's anything more we can do in the meantime, please don’t hesitate to let us know at westinghousevip@wpowereq.com. We also look forward to your updated feedback once you've had a chance to speak with our team.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great Power
on May 18, 2025
Posted by: Brian Porter
from spring lake, mi
Just got the generator! Love it! Power is great and looks good too
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Awesome Dual Fuel Generator!
on May 18, 2025
Posted by: Tom2109
from San Antonio,TX
I bought this for use in Texas for my house when we lose power to keep us cool in the summer. Super easy set up, not too heavy, very mobile, and easy to operate. Can easily handle two portable AC units and multiple fans as well as three refrigerator. Exactly what I needed at a very reasonable cost
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great features
on May 17, 2025
Posted by: Mjones1966
from Fargo, Oklahoma
I recently purchased and it is wonderful that it can run my entire house!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Powers the whole house
on May 17, 2025
Posted by: BenitoBurrito
from Ohio
I bought this after installing a transfer switch to power my house in case of a power outage. I tested it with the AC, pool equipment, washer/dryer, etc. running and it handled everything with ease. Turns on easily. It is heavy, so difficult to manuver, but the long handle does a good job to keep it stable - even on steep slopes (like ramps to a shed).
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great instructions for easy setup
on May 17, 2025
Posted by: Marc58441
from Spring Hill, Fl
I bought this generator a week ago to supplement my other solar powered work station.I was concerned about being able to get it setup and running but found the instruction manual well written, making in easy to setup and get running. I ran it both on propane and gasoline without any problems.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
surprisingly easy to set up and move!
on May 17, 2025
Posted by: ArchivistQuill
from FL
just got it for hurriucane season, this little guy will power almost my whole house and it was easy to get the wheels and feet on! once those are on its super easy to put where you need it.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Good value
on May 17, 2025
Posted by: Omlywomly
from Florida
Hope I don’t have to use it this season but seems like a good unit for the price
Written by a customer while visiting westinghouse.com