Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Average customer rating
4.8
(24,480 Reviews)
Rating breakdown 24,480 reviews
5 Stars
21,048
4 Stars
2,967
3 Stars
247
2 Stars
73
1 Star
145
98%of customers recommend this product.
(
22,993 out of
23,467)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Customer Rating
1
Won't start out of the box
on December 27, 2023
Posted by: Scott14
from Maine
Assembled as per directions added gas and it won't start.. turns over with electric and with the pull cord but doesn't fire..
No, I would not recommend this to a friend.
Response from westinghouse.comBy Zach, December 28, 2023
Hi Scott, thank you for your purchase, we are genuinely sorry to hear about your experience. I have passed your feedback to our quality control team to ensure that we are providing the best products to our customers. Please reach out to us at 1-855-944-3571 or support@wpowereq.com and we will do our best to make things right for you.
Thank you,
Zach - Westinghouse
Thank you,
Zach - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great product
on March 8, 2024
Posted by: Big Victor
from Florida
The features that come with this generator are awesome you have dual fuel capacity automatic start and on top of that you have a remote start you just totally awesome
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Excellent Quality - Great Value
on April 8, 2024
Posted by: jackson573
from New York
I bought Westinghouse's WGen9500FD generator as the primary power source to maintain charge for a block of batteries in an off-grid application and it works perfectly. The unit started-up right out of the box and has operated flawlessly. The remote key-fob feature works great allowing me to start and stop the unit from inside the cabin and the generator is quieter than I expected it to be. The oil fill and drain locations are easily accessible and result in no mess. The user's manual is very well written and provides clear, concise instructions. I highly recommend this generator!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Seems excellent! Time and use will really tell.
on September 10, 2024
Posted by: strider
from Nature coast, Fl
Compared to other generators it maybe a nice stand out and improved refinements. We will see.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Dependable?
on September 17, 2024
Posted by: PapaTJ
from Frederick, CO
I purchased a Westinghouse WGEN9500DF (via Amazon) a few months ago. Initially, it worked fine, the remote fob was a real plus (using it to power my 5th wheel, I didn't need to shut it down outside, at the generator). The problem arose when I simply moved the generator. I shut it down, relocated it, then...NO PUSHBUTTON START..NO REMOTE/FOB START (only started via recoil/pullcord).
Yes...battery fine. No failure codes indicated.
So, since I need this generator, I'll be troubleshooting electronics myself (as generator will shutdown via fob but will not start).
Yes...battery fine. No failure codes indicated.
So, since I need this generator, I'll be troubleshooting electronics myself (as generator will shutdown via fob but will not start).
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, September 18, 2024
Hi,
Thank you for your purchase and for sharing your feedback. We're truly sorry to hear about the issues you're experiencing with your generator, and we appreciate you bringing this to our attention—it helps us continually improve. At your earliest convenience, please contact us at westinghousevip@wpowereq.com, and we will work to resolve the matter.
Thanks,
Sydney, Westinghouse
Thank you for your purchase and for sharing your feedback. We're truly sorry to hear about the issues you're experiencing with your generator, and we appreciate you bringing this to our attention—it helps us continually improve. At your earliest convenience, please contact us at westinghousevip@wpowereq.com, and we will work to resolve the matter.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Easy Operation
on September 30, 2024
Posted by: Poppy 01
Purchased this ahead of possible hurricanes. Easy to set up, and easy to operate. Instructions are clear. Dual fuel is a great feature to have. Plenty of outlets.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
2
HORRIBLE User Manual, The product might be okay
on October 15, 2024
Posted by: FrustratedbyMiltonandW
from Tampa, FL
The user manual looks like it was written entirely by a lawyer who has never seen let alone used a generator.The English language portion is 31 pages long and at least 85% "NOTICE" "DANGER" "CAUTION" or "WARNING" etc Additionally, it mentions things that it never tells you how to use or even where it's located like the "Eco Mode Switch." Also, it has a dial selector for the type of fuel that makes it look like you can "mix" the type of fuels but it never states whether this is possible or why they have a selector like this (maybe that's the Eco Mode Switch, nothing indicates that). As I indicated, this may be a decent product. I just finished using it for 5 days and it performed well enough but I don't really have any idea if I got the best out of it.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, October 21, 2024
Hi,
Thank you for your purchase and for sharing your review. We truly appreciate your feedback and sincerely apologize for any inconvenience this has caused. I’ve forwarded your comments to our technical writer to ensure they’re taken into consideration. If you have any further questions or concerns about your generator, please don’t hesitate to contact us at westinghousevip@wpowereq.com—we’re here to help.
Thanks,
Sydney, Westinghouse
Thank you for your purchase and for sharing your review. We truly appreciate your feedback and sincerely apologize for any inconvenience this has caused. I’ve forwarded your comments to our technical writer to ensure they’re taken into consideration. If you have any further questions or concerns about your generator, please don’t hesitate to contact us at westinghousevip@wpowereq.com—we’re here to help.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
2
Brand New Generator fail
on March 1, 2025
Posted by: Mr.1970
from Fort Worth Tx
I purchased a brand new generator from a local hardware store and it will not turn on.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, March 11, 2025
Hello,
Thank you for your review. We’re truly sorry to hear about the issues you’re experiencing with your unit and appreciate you bringing them to our attention. Our customer support team is ready to assist you—please reach out to us at support@wpowereq.com or 1-855-944-3571, and we’ll do our best to resolve this for you as quickly as possible.
Thanks,
Sydney, Westinghouse
Thank you for your review. We’re truly sorry to hear about the issues you’re experiencing with your unit and appreciate you bringing them to our attention. Our customer support team is ready to assist you—please reach out to us at support@wpowereq.com or 1-855-944-3571, and we’ll do our best to resolve this for you as quickly as possible.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com