Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Average customer rating
4.8
(24,485 Reviews)
Rating breakdown 24,485 reviews
5 Stars
21,052
4 Stars
2,967
3 Stars
248
2 Stars
73
1 Star
145
98%of customers recommend this product.
(
22,997 out of
23,471)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Customer Rating
5
Checks all the boxes...plus extras!
on July 22, 2021
Posted by: Sailskibum
from Tx
I have an older, smaller Cxxxxxxn Dual Fuel generator that served me well for several years now, but when the deep freeze struck, I realized it couldn't handle the loads I wanted it to plus it had a short runtime. I bought it with the intention to NEVER put gasoline in it. (Once you spend a few hours cleaning the jets on a tiny carb, you will understand.) I also hadn't learned to trust my Marine Stabil for real long term storage. I now consider gasoline to be the best for winter and propane is fine for summer as long as the lower power density is acceptable. So, back to the Arctic wave in Texas....We were able to keep the well pump, jet pump, sump pump, space heater, appliances minus the range, occasional water heater and the central fans going, but couldn't get the heat pump going. At 5 degrees outside, it wasn't unbearable inside as our wood burning stove saved the day, but that was a lot of work in addition to the relatively short run time on gas or propane. Adding gasoline at 3 in the morning isn't much fun and forget a 20 lb propane tank. Hard to beat gasoline in the winter. This led me to choose the Westinghouse over all the competitors. After a couple of days off the grid, I now value energy efficiency over most anything else. My smaller unit only lasted a bit over 7 hours with a slightly larger tank. I doubt I got more than 3 hours sleep per night due to worrying the unit would die during the night and allow all my plumbing to freeze.
So, my thoughts on the product after receipt. It is very well packaged with lots of thought behind the engineering decisions and layout. Of course the one goof is where the wheels mount in relation to the 50 amp plug. That is a head scratcher.
The automatic choke is spot on! The only thing better would be fuel injection. My other unit was very choke temperamental when warm plus you had to reach around the unit to work the choke while cycling the electric start. This is not an issue for the Westinghouse. I suggest you always turn off the gas at the shutoff under the tank and let the unit run out of fuel. This will empty the carb, but for total protection, always use Marine Stabil. Of course, always shut off the propane first and let the unit run dry. They warn you to turn off the propane when not running the unit. I found out while testing the remote that the unit will backfire if you stop it, leave the propane on, then start it up again. Whether that unburned fuel will dissipate after a longer wait, I can't say for sure. Just beware as you don't want to damage your muffler.
The automatic choke is spot on! The only thing better would be fuel injection. My other unit was very choke temperamental when warm plus you had to reach around the unit to work the choke while cycling the electric start. This is not an issue for the Westinghouse. I suggest you always turn off the gas at the shutoff under the tank and let the unit run out of fuel. This will empty the carb, but for total protection, always use Marine Stabil. Of course, always shut off the propane first and let the unit run dry. They warn you to turn off the propane when not running the unit. I found out while testing the remote that the unit will backfire if you stop it, leave the propane on, then start it up again. Whether that unburned fuel will dissipate after a longer wait, I can't say for sure. Just beware as you don't want to damage your muffler.
I wanted to show the remote start to my wife, so I walked 100' up to the house and stood inside at the double pane patio door and said, "I doubt this will work this far away", but pressed the button. Since I didn't hear anything, I shrugged and walked to the door and opened it. It had started! I had to laugh as I never expected it to work from that distance. The stop button wouldn't work quite as well, but maybe because the little coin battery was still refreshing.
Other observations....it is quieter than my smaller unit. Not by a lot, but it's definitely less obtrusive. I would like to see a slightly larger button for the Voltage/Hour gauge. It is very tiny. The propane hose is plenty long and very flexible. The tank side connector may be a teensy bit wimpy/cheap and you want to be sure it get oriented straight/perpendicular before screwing it on. It tried to get wonky on me once, when I wasn't focused on it properly. The air filters are just pieces of foam, which I happen to like. I don't like buying molded filters at premium cost when they get dirty. These foam filters should be easy to clean.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Perfect for my needs
on July 23, 2021
Posted by: jbmac
from South Carolina
Works great, perfect (mobile) generator for those not wanting to spend 4K + on a generac to power their home during power outages.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Perfect size generator
on July 23, 2021
Posted by: Tmoyher1
from Port Saint Lucie, FL
I bought this generator 2 months ago! I had an electrician come and install a 50amp transfer switch for hurricanes! This generator was able to power my whole house including AC with no issues! Highly recommend this generator
No, I would not recommend this to a friend.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great features.
on July 23, 2021
Posted by: Charlie1
from Milton Fl.
Just received the generator. Wheels easy to install. Setup to start was easy to understand. Started the generator with propane with no problems. Will update review when test under load.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Extremely Well-Made
on July 23, 2021
Posted by: KarenN1966
from Parkesburg, PA
I bought this to replace a smaller generator on which I was tired of replacing carburetors. This was, in my opinion, a GREAT value for the features but I was even more pleased when it arrived and I saw the quality of the product. I would highly recommend this to anyone looking for a portable generator with the power to run your whole house.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great Generator
on July 23, 2021
Posted by: Flaps down
from Somerset, Pa
Love the dual fuel feature, Works like a dream and not as loud as I thought it would be.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Love dual fuel
on July 23, 2021
Posted by: Dave91
from Utah
The gen came super fast. Quick and easy set up. I hooked up a propane tank and it started right up. Happy to not have to worry about conditioning or rotating gasoline.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Love running on propane
on July 23, 2021
Posted by: GennyUser
from Marshfield Ma
Great product. Running well on propane and easy start every time
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com