Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Average customer rating
4.8
(24,479 Reviews)
Rating breakdown 24,479 reviews
5 Stars
21,047
4 Stars
2,967
3 Stars
247
2 Stars
73
1 Star
145
98%of customers recommend this product.
(
22,992 out of
23,466)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Customer Rating
5
Produit très fiable
on January 15, 2023
Posted by: Gyro
from Quebec, Canada
Produit très fiable. Excellente qualité-prix. Je recommande cette Generatrice à quiconque qui désire ce type d’équipement!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great. !!!!!!!!!!!!!!!!!!!!
on September 15, 2023
Posted by: Wicho
from Fort Worth
I’m happy !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Hmffljfljjjjjccjckvkvkvkv
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Needed for life
on June 16, 2024
Posted by: Ben24
Bought this for backup power source, esp during hurricane season. Like the remote start, as well as the dual power source (gas &/or propane).
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
User friendly
on July 10, 2024
Posted by: Bob in Boise
from Boise
Living in a remote area this was a no brainer. Even the wife thought the push button start was great. Love the features and easy set up.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Good purchase for temporary power for home
on July 23, 2024
Posted by: Bow1
from Houston,Tx
I bought this and I can already say it is the best purchase I've made in a long time.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Easy mover
on July 25, 2024
Posted by: Krip
from Florida
The wheels have bearings to it rolls very nice for such a unit
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
First generator
on December 16, 2024
Posted by: Chuck 19
from Ky
Bought for back up power supply use in my garage camping and when i need extra power at home.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Quit running after 10 min
on January 20, 2025
Posted by: Willie177
from Missouri
I just purchased this generator and did all rechecks and ran unit for about 10 min on propane and was good. Then needed it last night so I hooked it up and it ran power to my items for about 5-8 min and then it died. Tried restarting and it backfired several time and that was it. Would not run. Ended up putting a little gas I had, no more available at night and it finally ran but would not run at all on propane so I was stuck with no power. Call CS and all they will do is send me a new regulator to see if it fixes it but it will take about a week. Wow what a joke and the store I bought it from said they can’t help per policy. This company should be able to call the store and have them supply the part as they sell that part but the manufacturer said they won’t do that. What a joke. I knew I shouldn’t have bought a Westinghouse item and never will again.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, January 22, 2025
Hi,
We’re sorry to hear about your experience and the inconvenience this caused during a critical time. We understand how frustrating this situation must have been, and we apologize for not meeting your expectations. While our customer service team is working to resolve this by sending a replacement regulator, we regret the delay. If there’s anything further we can do to help, please don’t hesitate to reach out to us at westinghousevip@wpowereq.com.
Thanks,
Sydney, Westinghouse
We’re sorry to hear about your experience and the inconvenience this caused during a critical time. We understand how frustrating this situation must have been, and we apologize for not meeting your expectations. While our customer service team is working to resolve this by sending a replacement regulator, we regret the delay. If there’s anything further we can do to help, please don’t hesitate to reach out to us at westinghousevip@wpowereq.com.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com