Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Average customer rating
4.8
(24,480 Reviews)
Rating breakdown 24,480 reviews
5 Stars
21,048
4 Stars
2,967
3 Stars
247
2 Stars
73
1 Star
145
98%of customers recommend this product.
(
22,993 out of
23,467)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Customer Rating
5
Great Backup power
on February 10, 2026
Posted by: Kjohnson2866
from Ohio
This Westinghouse WGen9500DFc is built solid and having the remote start is perfect. I’m going to be using for back up power when there’s outages. The 50 amp service will have me covered when I get the plug hooked up to my panel.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great features
on February 12, 2026
Posted by: Mudd 1
I love Westinghouse generators this my second one, the first one is a 7500 it still runs exhalent I am replacing it with the 9500 with propane these are the best.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Excellent Generator WGen9500DF
on June 12, 2020
Posted by: Eddie60
from Miami, FL
This is best Generator I ever have since I live in Florida for the last 42 years I have been thru many catastrophic hurricanes including hurricane Andrew and I never own a generator that was capable of running my entire house included my 5 ton central a/c unit, refrigerator, and basic lighting with no problems, is true that my water heater and dryer are natural gas but still a big load , I’m really impressed of the performance of this generator from Westinghouse the WGen9500DF, it came in a pallet in perfect condition within a few minutes I was able to rigged with the wheels, oil, connect the battery , the propane gas tank and make a test run, I use the remote control which is very convenient and run at the 2nd try right out the box, it run wonderful and strong, I let it warm up for a few minutes and did a load test in my house connecting one load at a time, the first time all the house except the central ac , including my 1 hp pool pump, and them did a second test, the 1st load was my central A/C (new 5 Ton Rheem 16 SEER ) and them I add the rest of the house circuits one by one except the pool pump because was really unnecessary, the generator runs great , I check the voltage 242 volts, frequency 60 Hz , normal temperature, let it run for about an hour and run extraordinarily great , at the end I let it run for a few minutes with no load for a cool down, I have no plan to run in emergency the central A/C since I have 2 windows portable ac units of 5000 btus each for two bedrooms and a portable 12000 btus to cool down the common areas at day time but I can included the rest of the house including the pool, and a 1/2 hp sump pump , so feeling that I’m ready for this coming hurricane season knowing that I have a generator is capable to run all my basic electrical loads in the house. I’m very happy with my new Westinghouse generator.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Lasted a year. Will update if fixed by warranty
on November 13, 2022
Posted by: Ben2727
from Virginia
I bought this after an ice storm that took power out to my house for 9 days. I had it connect to a house house power inlet and it worked great for at least the first month (tested a couple times). Stored it away spring through November and figured I should pull it out today to test to see if its battery was still good. The control panel was totally dead. Battery tested normal, just cant get the thing to start via any method (manual, push button electric, remote, auto choke override). Hopefully Westinghouse fixed my issues and if I'm able, I will update this review. If it worked the way it did in my testing, I would happily give it a 5 star review.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Customer Care, November 14, 2022
We are sorry to hear about the problem you have encountered. Please reach out to us at WestinghouseVIP@wpowereq.com with your contact information
Written by a customer while visiting westinghouse.com
Customer Rating
5
The Key Fob is a nice touch
on September 26, 2019
Posted by: truegamer
from North Carolina
I purchased this on 9/1/19 because I never want to go through what we did after Hurricane Florence. We were without power for 10 days which doesn't seem like a big deal except it is very hot and humid were we live and my wife ended up in the ER because of it. My criterion for a generator is one that can run everything especially the AC. I figured out what the draw of the AC is when it is running and with this generator, there is plenty of power to spare, also it has plenty of power to handle the AC start up. I originally thought about getting a Generac whole house system, but it cost more than I could afford. So for less than half of one of those systems, I bought the WGen9500DF, I also purchased a Suncast small shed, a 50 amp service and a mechanical lockout that prevents the generator feed breaker to be on at the same time as the main breaker which makes it perfectly legal in our state. No transfer switch to worry about and I can run anything in the house. I installed it and tested it using propane, the generator ran flawlessly and it ran everything including the AC. The only thing left to do is to modify the enclosure by adding ventilation through louvered screens and a box fan. See the pictures that I added.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Used for Home Emergency Power
on November 18, 2019
Posted by: BobW
from Sparks, NV
I purchased a Westinghouse Dual Fuel generator to be used for emergency power during a wind event or fire utility outage. I wanted enough power to be able to run our gas furnace in the winter, while keeping the refrigerator operating, and having lights, internet, computer, and cell phones charging at the same time. This WGEN9500DF model delivers more than enough power to make that happen. I built a louvered enclosure to house the system and protect it from the weather and chose to power it with Propane since unused gasoline tends to go bad over time. With the larger 30lb Propane tank I expect to get 15-20 hours, depending on demand, before having to refill. The 240v 50A generator output is connected to my 50A RV Power supply, to provide a path to back feed to the house in the event of a power failure (after disconnecting the utility Main Service to the house of course). So far this is a good working solution to a potential outage.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Will know better once I get it put together
on November 7, 2021
Posted by: Bob34667
from Hudson, Fl
I was excited to get this generator but there are things to do before it can be used. The first step in the instructions, install the feet. Sounds easy enough. After trying, by hand, for quite some time, and not being able to get any bolt started in any nut (nuts are welded to the frame), I get out my magnifying glass and notice there are burrs in the nuts down by the welds. They are on all the nuts. I’ve opened a case with Westinghouse. So far, not so good when it comes to quality control.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Needed a generator for the hurricanes
on July 15, 2021
Posted by: Sofadelic
from Puerto Rico
We are so thankful that this product is reliable! Easy to put together.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com