Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Average customer rating
4.8
(24,480 Reviews)
Rating breakdown 24,480 reviews
5 Stars
21,048
4 Stars
2,967
3 Stars
247
2 Stars
73
1 Star
145
98%of customers recommend this product.
(
22,993 out of
23,467)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Customer Rating
5
Great Generator To Have On Hand
on December 29, 2024
Posted by: gaylasue
from Greenup, KY
We purchased this generator as a Christmas gift to ourselves. After much research this seemed to be the best one to fit our needs. We made an excellent choice. It is very easy to move around and to start, especially with the handy fob to start unit remotely.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
I bought this generator and very satisfied with it
on December 30, 2024
Posted by: Max56
from Wisconsin
I bought this generator earlier this month and l am very happy with it I’ll definitely recommend this generator if you want to run almost everything in your house.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
2
Pull cord difficult and slow to start with propane
on January 1, 2025
Posted by: Stevie Wayne
from South Carolina
I bought this excited about both propane and gas start. Disappointed in both options. Pull cord difficult to pull. The propane option was slow to start.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, January 6, 2025
Hi,
Thank you for your review and for taking the time to let us know. We're deeply sorry to hear about your experience with your unit so far. Please know that we are dedicated to ensuring that your unit operates to your satisfaction. If you haven't already done so, please contact us at support@wpowereq.com or 1-855-944-3571 and we'd be happy to get to the bottom of this for you.
Thanks,
Sydney, Westinghouse
Thank you for your review and for taking the time to let us know. We're deeply sorry to hear about your experience with your unit so far. Please know that we are dedicated to ensuring that your unit operates to your satisfaction. If you haven't already done so, please contact us at support@wpowereq.com or 1-855-944-3571 and we'd be happy to get to the bottom of this for you.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
WGen9500DFC HIGHLY RECOMMEND!
on January 5, 2025
Posted by: Curt T.
from Lake Tapawingo, MO.
The generator is easy to setup and runs like a workhorse it's started r8ght up on the first push start. An electrician ran 8 gage wire from the 50amp right into house main panel.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Very Happy
on January 6, 2025
Posted by: Five S
from Texas
So far, I'm very impressed with my new 9500DFc generator. I just finally got an electrician to complete the wiring into my breaker box. We unpacked the generator, and it fired right up. Run very smooth and powered my entire house. We're so impressed and it gives us the peace of mind.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
CO sensor problem
on January 16, 2025
Posted by: Egrx150
I bought this a couple months ago. It started when it was new however, now two months later, it will not start due to a CO lockout.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, January 24, 2025
Hi,
We’re sorry to hear about the issues you’re facing with your generator. Our technical support team is ready to assist and will work quickly to resolve the problem. Please reach out to us at support@wpowereq.com or call 1-855-944-3571, and we’ll help you diagnose and address the issue.
Thanks,
Sydney, Westinghouse
We’re sorry to hear about the issues you’re facing with your generator. Our technical support team is ready to assist and will work quickly to resolve the problem. Please reach out to us at support@wpowereq.com or call 1-855-944-3571, and we’ll help you diagnose and address the issue.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
1
Rated as the best bang for the buck
on January 17, 2025
Posted by: Anonymous
from Buxton Maine
I bought this generator one month ago. set it up as instructed and test ran engine and generator. all was good. Today a tried to start the engine for exercise sake and she would not start. Checked trouble shooting guide as prescribed and everything is as it should be. Starter works excellent but absolutely no fire. Calling Westinghouse today, hopefully they will be unlike other manufacturers and offer a solution.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, January 24, 2025
Hi,
We’re sorry to hear about the trouble you’re experiencing with your generator. It’s great that you followed the troubleshooting guide, and we understand how frustrating this must be. Our team is here to assist you, and we hope to resolve this quickly. Please don’t hesitate to contact us at support@wpowereq.com or call 1-855-944-3571, and we’ll work with you to find a solution.
Thanks,
Sydney, Westinghouse
We’re sorry to hear about the trouble you’re experiencing with your generator. It’s great that you followed the troubleshooting guide, and we understand how frustrating this must be. Our team is here to assist you, and we hope to resolve this quickly. Please don’t hesitate to contact us at support@wpowereq.com or call 1-855-944-3571, and we’ll work with you to find a solution.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Started right up
on January 19, 2025
Posted by: Bbow0783
from Houston, Tx
Bought this back in July, still runs great. Easy
To assemble, too
To assemble, too
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com