Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Average customer rating
4.8
(24,556 Reviews)
Rating breakdown 24,556 reviews
5 Stars
21,112
4 Stars
2,975
3 Stars
251
2 Stars
73
1 Star
145
98%of customers recommend this product.
(
23,048 out of
23,522)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Customer Rating
5
Ease of use
on July 16, 2024
Posted by: Tsadams
from Naples Florida
Almost self explanatory.
Started right up and runs smoothly.
Handles loads smoothly
Started right up and runs smoothly.
Handles loads smoothly
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Exactly what we expected
on July 16, 2024
Posted by: mrh4676
We purchased this 2 days after Beryl hit the Houston area - it arrived quick and will allow us to be better prepared should another storm, or bad weather, come through our area.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Don't trust your life or your family to this item
on July 16, 2024
Posted by: Snodgrass1975
from Spring, Texas
I bought this item Saturday July 6th 2024. I got it and did a break in period on Sunday. Hurricane Beryl came in on on Monday July 8th. The generator worked just fine for the first 4 hours. Then I heard a shift in the sound of the generator and I lost the power to the 2 fans and refrigerator I had running off of it. The generator still runs, it doesn't give any electrical power though. It will occasionally com back and let some power through for 5 or 10 minutes. When it loses power the LED screen goes black and it trips the GFCI outlets. I have tried to get support from the website. I have heard nothing from them in over a week.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, July 16, 2024
Hello, thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our quality control team and customer care team to ensure that we are providing the best experience possible. Please contact us at westinghousevip@wpowereq.com and we will escalate your case to ensure you get the help you need.
Thank you,
Zach - Westinghouse
Thank you,
Zach - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great features
on July 16, 2024
Posted by: Rudy2525
from Florida
I bought this a month ago and I’m so happy I did for Florida’s hurricane season this is a must have to power your house!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Thank You for the Outstanding Westinghouse 9500DF
on July 16, 2024
Posted by: C21mart
from Houston, tx
The Westinghouse 9500DF Dual Fuel Generator is an absolute lifesaver! I recently had to rely on it during Hurricane Beryl, which hit Texas, and it delivered flawlessly. For seven days straight, I ran this generator on propane during the day and switched to gasoline at night, allowing me to keep my central air conditioner running continuously. This dual-fuel capability is a fantastic feature that provided me with the flexibility and efficiency I needed during this critical time.
The generator's performance was outstanding, delivering consistent and reliable power throughout the entire period. The seamless transition between propane and gasoline made it incredibly convenient to use. As a disabled veteran with two bum shoulders, the electric start feature was a game-changer, making the startup process quick and effortless. The 9500DF handled everything I threw at it, from running my air conditioner to powering other essential household appliances without missing a beat.
Not only is this generator powerful and reliable, but it’s also fuel-efficient. Using propane during the day helped to extend the runtime and reduce overall fuel costs, while gasoline provided the necessary power boost at night. The build quality of the 9500DF is impressive, with a robust and durable design that instills confidence in its long-term use.
I showed the generator to my neighbors, and they were very impressed. They are now looking to purchase their own Westinghouse generators to be prepared for future disasters. The reliability and performance of the 9500DF during Hurricane Beryl convinced them of its value. Additionally, my father, after staying at my house and witnessing firsthand how reliable this generator is, decided to purchase one for himself.
I also want to take this time to thank Westinghouse for this wonderful product. The Westinghouse 9500DF is a top-notch generator that I highly recommend to anyone in need of a dependable and efficient power solution. Its dual-fuel capability, excellent performance, and user-friendly design make it a must-have for any household or business. Thank you, Westinghouse, for creating such a reliable and high-quality product!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Lifesaver!!
on July 16, 2024
Posted by: Gvaldi
from Houston, TX
I am overjoyed with our purchase of this generator. We bought it when we saw Hurricane Beryl on the horizon. We used it this past week and I am so happy we made this purchase. The generator is so easy to put together. I only wish I would of gotten the tri-fuel, that will be our next purchase. My generator gave us power for all of our essentials. Thank you so much!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Awesome Generator
on July 16, 2024
Posted by: TMinshew
from Sweeny Texas
I just purchased this generator June 22, 24. We live near Matagorda TX where Hurricane Beryl hit on July 8, 24. We are SOO please w this generator. We ran it on propane. We had lights, water well, AC (we do have a soft start unit). No problem pulling all that at all. We have an electric dryer and that is the only thing it would not pull. We used it 7 days. It was awesome.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
3
Generator
on July 16, 2024
Posted by: jesus lover
from alabama
I have not used it yet. But when I do I am sure it will run like New
I would recommend this to a friend!
Response from westinghouse.comBy eComm, July 16, 2024
Hello, thank you for your initial review! We look forward to hearing your thoughts once you have had a chance to fully utilize the WGen9500DF! If there is anything we can do to help, please let us know at 1-855-944-3571 or support@wpowereq.com.
Thank you,
Zach - Westinghouse
Thank you,
Zach - Westinghouse
Written by a customer while visiting westinghouse.com