Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Average customer rating
4.8
(24,555 Reviews)
Rating breakdown 24,555 reviews
5 Stars
21,111
4 Stars
2,975
3 Stars
251
2 Stars
73
1 Star
145
98%of customers recommend this product.
(
23,047 out of
23,521)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Customer Rating
1
Dependable?
on September 17, 2024
Posted by: PapaTJ
from Frederick, CO
I purchased a Westinghouse WGEN9500DF (via Amazon) a few months ago. Initially, it worked fine, the remote fob was a real plus (using it to power my 5th wheel, I didn't need to shut it down outside, at the generator). The problem arose when I simply moved the generator. I shut it down, relocated it, then...NO PUSHBUTTON START..NO REMOTE/FOB START (only started via recoil/pullcord).
Yes...battery fine. No failure codes indicated.
So, since I need this generator, I'll be troubleshooting electronics myself (as generator will shutdown via fob but will not start).
Yes...battery fine. No failure codes indicated.
So, since I need this generator, I'll be troubleshooting electronics myself (as generator will shutdown via fob but will not start).
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, September 18, 2024
Hi,
Thank you for your purchase and for sharing your feedback. We're truly sorry to hear about the issues you're experiencing with your generator, and we appreciate you bringing this to our attention—it helps us continually improve. At your earliest convenience, please contact us at westinghousevip@wpowereq.com, and we will work to resolve the matter.
Thanks,
Sydney, Westinghouse
Thank you for your purchase and for sharing your feedback. We're truly sorry to hear about the issues you're experiencing with your generator, and we appreciate you bringing this to our attention—it helps us continually improve. At your earliest convenience, please contact us at westinghousevip@wpowereq.com, and we will work to resolve the matter.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
4
Great build, qualtee easy to start
on September 17, 2024
Posted by: Alfonso68
from Lachute,qc,canada
I just buy it, its not my first gen. I buy that one for upgrade.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Best Purchase Ever!
on September 17, 2024
Posted by: Puddin707
from Baton Rouge, Louisiana
I bought this generator a little over a year ago at the recommendation of my electrician. I thought I wanted a Generac! Thank God he talked me out of that. This beast sat in my garage for a year until 2 weeks ago there was Hurricane Francine headed to the Gulf of Mexico. My electrician hooked up a generator plug outside of my breaker box, I purchased 20 gallons of gas and we waited. Sure enough the power went out and this wonderful piece of equipment powered 3 of the 4 bedrooms (which all has portable air conditioning), the side of the kitchen with refrigerator, the garage which has an upright freezer, the den (TV, internet router, 2 lamps). It was as if we never lost power! I'm so sorry I didn't buy this years ago. We lost power during Hurricane Ida in 2021 and we evacuated to Houston. A 4.5 hour drive took 17 hours!!! Never again. I have recommended this generator to my neighbors and family. So easy to use. Thank you
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
50 amp and 30 amp plug in and dual fuel
on September 16, 2024
Posted by: Anonymous
from Bradley, ME
Just bought it and I love it. Started right up with my propane tank
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great Generator
on September 16, 2024
Posted by: Mullet
from Leggett Texas
I like the features on the generator the handle to move it around and it not very loud.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great generator for almost whole home backup
on September 16, 2024
Posted by: flayinzer
from Orlando, FL
I bought this to connect to a transfer switch into the house. Works great.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Perfect Generator for the Perfect Price!
on September 16, 2024
Posted by: StarWarsMarine0331
from Florida
I've been in the market for a new generator for some time and after conducting multiple internet searches and scouring through hundreds of reviews, I found this one to be the best one for what I needed and for a really great price.
Living in Florida, having a generator is a must. Finding one that has a large enough power output to run our house is also a must. Our previous Honda 7500 watt generator had finally given up the ghost and it was becoming way too difficult to start, especially as I'm getting older.
The push button and remote start/stop features of this model really appealed to me. With its 30 foot range, I can start it and stop it at the end of the evening from the comfort of inside my home and not have to go out into the elements.
Another aspect that really appealed to me was the dual fuel capability. For those who've been in or around a disaster area, you know that gasoline quickly becomes a hot commodity and waiting in lines for fuel is always nerve-wracking to say the least. With this dual fuel model, I can have multiple propane tanks sitting on standby and I don't have to worry about the gas going bad over time.
This model is 2000 watts larger than my former generator yet it is dimensionally smaller and much lighter than my previous generator which is another great convenience for storage in our outdoor shed and moving it to our house receptacle.
I would highly recommend this model to anyone looking for a compact, high-power-output generator.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Good generator
on September 15, 2024
Posted by: SCJ1
from Indiana
Just got and like the ease of set-up and operation so far. Got this because my son has one and suggested it for me
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com