Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Average customer rating
4.8
(24,496 Reviews)
Rating breakdown 24,496 reviews
5 Stars
21,061
4 Stars
2,969
3 Stars
248
2 Stars
73
1 Star
145
98%of customers recommend this product.
(
23,005 out of
23,479)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Customer Rating
3
Worked great until it didn’t start
on October 2, 2024
Posted by: DTinNC
from Raleigh
Had my WGen9500dfc for about 18 months. Never had to use it for emergency. Tested it periodically and never had an issue. Tested it ahead of HELENE and it didn’t start. A week later I’m emailing with the support folks. Was told the run/stop switch needs to be replaced. Hope that does the trick. Not feeling confident that my family can rely on it in a pinch now.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, October 3, 2024
Hi,
Thank you for sharing your review. We’re truly sorry to hear about the difficulties you’ve encountered with your unit, especially during such a critical time. Your feedback is invaluable to us, as it helps us continually improve. Rest assured, we are dedicated to resolving this issue and ensuring your unit performs to your satisfaction. Please don’t hesitate to contact us at westinghousevip@wpowereq.com with your case number, and we’ll get to the bottom of this for you.
Thanks,
Sydney, Westinghouse
Thank you for sharing your review. We’re truly sorry to hear about the difficulties you’ve encountered with your unit, especially during such a critical time. Your feedback is invaluable to us, as it helps us continually improve. Rest assured, we are dedicated to resolving this issue and ensuring your unit performs to your satisfaction. Please don’t hesitate to contact us at westinghousevip@wpowereq.com with your case number, and we’ll get to the bottom of this for you.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Super Generator
on October 2, 2024
Posted by: Yankeepch
from Anderson, SC
After the big storm Helene barreled thru here in SC we lost power. We have a large house so I needed something to power the refrigerators and freezer. This did the job!!!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Outstanding Generator
on October 2, 2024
Posted by: TPStan
from Brunswick GA
I bought this to run just my well pump in an emergency. However an electrician friend showed us that this generator was sufficient to run all my refrigeration and light as well as the pump. Our recent storm left us without power for three full days. The generator was easy to set up and get us to a level of comfort.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Excellent Emergency Power Source
on October 1, 2024
Posted by: West Texas
from West Texas
This generator has everything you need in an emergency, lots of power!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Liked the Duel Fuel Choice and the Remote Control.
on October 1, 2024
Posted by: Trailboss69
from Boca Raton FL.
I received the generator in June of 2024 and as of this date I have not had to use it but the Quality is excellent, Assembly was minimal and very easy, Duel Fuel (Propane & Gas) was a major reason for my purchase, Power range is what I wanted and the price was very competitive . I'm certain that if I need to use the generator i will not be disappointed.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Powerhouse
on October 1, 2024
Posted by: SP0032
from Georgia
I am very happy with the performance of this powerhouse. It is a beast in power but not in size. Also, it is a great bargain considering the features on top of the performance. Highly recommend this generator.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Easy Setup
on October 1, 2024
Posted by: DeAngelo
from Winston Salem N.C
Generator arrived in perfect condition securely strapped to a small pallet. Setup was easy as can be installing wheel kit and front stands less then 10 min without rushing from unpacking to install. I added provided oil.. Battery hook up could not get any simpler I'll be using propane as my fuel source. It hooked up effortlessly with provided hose. Following provided instructions before initial start. I used the push button start. It fired up the 1st try. I let it run about 15 minutes connected it to home with 50 amp generator cable. I turned on preselected breakers & achieved desired result. Noise level....it is what it is I didn't expect it to be quite. Great Buy. Definitely Happy with purchase
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Dual fuel generator
on October 1, 2024
Posted by: Southerngirl
from Denham Springs, LA
I really like this generator especially since it is dual fuel. The fact that you can start it with a press of a button is awesome.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com