Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Average customer rating
4.8
(24,555 Reviews)
Rating breakdown 24,555 reviews
5 Stars
21,111
4 Stars
2,975
3 Stars
251
2 Stars
73
1 Star
145
98%of customers recommend this product.
(
23,047 out of
23,521)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Customer Rating
4
Powerful and convenient with two caveats
on October 10, 2024
Posted by: Phil1059
from Michigan
As a generator, this is a fantastic specimen. It is powerful, has all the features I want, and likely more capabilities than I will use. It is heavy-duty, yet portable.
Two issues I have noticed: 1) the fuel gauge is not accurate. It has a capacity of 6.6 gallons, and I put in over 3 gallons, but the needle did not move. Perhaps this is purposely designed so that people do not have a false sense of security? I do not know, but I would prefer an accurate gauge. 2) I am unable to manually start this monster! The push-button and remote start both work beautifully, but I cannot get enough oomph to pull-start it. I am small (5’9”, 150#) but not weak (20+ years in construction and as a firefighter), and have always been able to pull-start anything. So I am undecided on whether I would actually buy this again, but I am pleased to have it just the same. Perhaps these issues are quirks with my unit, but perhaps not. I certainly do not regret the purchase.
Two issues I have noticed: 1) the fuel gauge is not accurate. It has a capacity of 6.6 gallons, and I put in over 3 gallons, but the needle did not move. Perhaps this is purposely designed so that people do not have a false sense of security? I do not know, but I would prefer an accurate gauge. 2) I am unable to manually start this monster! The push-button and remote start both work beautifully, but I cannot get enough oomph to pull-start it. I am small (5’9”, 150#) but not weak (20+ years in construction and as a firefighter), and have always been able to pull-start anything. So I am undecided on whether I would actually buy this again, but I am pleased to have it just the same. Perhaps these issues are quirks with my unit, but perhaps not. I certainly do not regret the purchase.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Very strong and reliable
on October 10, 2024
Posted by: Toe Head
from Ohio
We had a 2 day power outage and it was the first time I had to rely on a generator. Although it’s heavy and I’m 74 yrs old ,I was able to maneuver where needed . Did a great job keeping 2 freezers ,3 refrigerators ,water heater ignition ,gas furnace fan ,lights , outlets really remarkable . Had an electrician install outside plug and do inside panel work .
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great generator
on October 10, 2024
Posted by: Ken kid
from Jacksonville, FL
Works as it says it does! Just used with hurricane Milton and started right up using propane tank!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
gREAT gENERATOR
on October 10, 2024
Posted by: rayz571
from Orlando FL
High marks for this generator. It is well built and has many nice features that make it a great purchase. The push button / remote start feature is the best! Also the fact that it will run on propane or gasoline makes it very versatile. It has enough power to run a refrigerator, an air conditioner and numerous smaller items...lamps, fans etc. I would highly recommend this generator to anyone looking to have some peace of mind during an extended power outage
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Poor starting
on October 10, 2024
Posted by: Mr. Sad
Very slow to start. Takes several attempts using electric start.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, October 11, 2024
Hi,
Thank you for your review and for choosing our product. We’re sorry to hear about the issues you've encountered with your unit and appreciate you bringing them to our attention. I’ve shared your feedback with our quality control manager to ensure this is addressed promptly. If you haven’t already, please contact us at support@wpowereq.com or 1-855-944-3571 so we can assist you directly and resolve this matter.
Thanks,
Sydney, Westinghouse
Thank you for your review and for choosing our product. We’re sorry to hear about the issues you've encountered with your unit and appreciate you bringing them to our attention. I’ve shared your feedback with our quality control manager to ensure this is addressed promptly. If you haven’t already, please contact us at support@wpowereq.com or 1-855-944-3571 so we can assist you directly and resolve this matter.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Excellent So Far
on October 10, 2024
Posted by: 9500DFc
from Baxley, Ga
Very satisfied with the generator, has run flawlessly so far. Would recommend.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
dual fuel features
on October 10, 2024
Posted by: Bfel54
from Texas
I was very impressed that this generator started the first time using the battery.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great Product
on October 9, 2024
Posted by: ShawnL
from Houston, TX
I bought this portable generator for backup purpose after Hurricane Beryl. Tested twice so far, very easy and fast to start. Enough power for all the lights/refrigerators/freezers + one AC. Exactly what I need with great price.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com