Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Average customer rating
4.8
(24,481 Reviews)
Rating breakdown 24,481 reviews
5 Stars
21,049
4 Stars
2,967
3 Stars
247
2 Stars
73
1 Star
145
98%of customers recommend this product.
(
22,994 out of
23,468)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Customer Rating
3
Looks like a great gen...disappointed w/ arrival
on September 26, 2020
Posted by: Ruger15
Purchased them generator on Sep 12. Delivery was supposed to occur on the 15th. Finally delivered on 25 Sep. I understand deliveries sometimes don’t go well so I was willing to look past that. I openedThe box the next day and followed the setup steps exactly to the instructions. After adding oil and gas the generator wouldn’t start under battery power or pull rope. I began trouble shooting by checking spark plugs. There was spark so I then began tracing fuel supply. I had gasoline to the float bowl in the carb (yes the switch was on gasoline not propane). Tried starting again with no luck. I verified the oil level was within range and it was so I went to the manual and tried all listed troubleshooting ideas. I then tried the service line which must not be available on Saturdays. As a last ditch effort I removed the panel for the control board and began looking for electrical problems. After searching I discovered a disconnected wire (appeared to be bad quick connectors or bad crimp). The wire was the low oil sensor. After replacing the bad connector the generator started and ran smoothly. I decided to leave this review after several hours of troubleshooting my brand new generator that wouldn’t start. My intent is not to complain for no reason as I hope this situation will be corrected for other customers. The generator itself looks like a good product and I am pleased so far once I got it running; this is why I took the time to leave this review because it seems to be a good generator and I would like to recommend to others but it is hard to do so when forced to deal with the frustrations that I described above. I hope that you are able to correct for other customers. In honesty I would like to try some of your other products but I am hesitant to do so after this experience.
No, I would not recommend this to a friend.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Exceeds My Expectations
on September 27, 2020
Posted by: Ricka56
from Southern Idaho
This thing is a beast. Unbelievable for the price. I haven't powered anything major with this however unpacking was a breeze and the same for putting the wheels and feet on. Charged the battery, added oil, hooked up propane tank. Started right up and seemed to run perfectly. It's actually much quieter than I expected. Seems well built.
Written by a customer while visiting westinghouse.com
Customer Rating
4
Easy to start.
on September 27, 2020
Posted by: Jennifer B
from Oregon
Test started went as expected. I noticed no problems.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great control panel and easy startup!
on September 27, 2020
Posted by: mtbphil
from Byram Township, NJ
The controls are easy to work with and it starts right up. I really like the included trickle charger for the battery. The remote start allows to to cycle the power on and off while still in your house.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
easy starting
on September 27, 2020
Posted by: Sin Cindy
from Lincoln Park, NJ
Reliable. Since it is an emergency generator, I hope I don't need to us it very much.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Happy so Far
on September 27, 2020
Posted by: Kris B
from Georgia
We received our generator in good shape after shopping and comparing for weeks. It is as advertised and is easy to operate. I wanted something powerful, but that I could use without requiring a pull start. After going back and actually reading the instructions, we were able to get the push start going. Very easy to start and no fumes when running on propane. It is still loud, but will be fine in the garage. I will be able to run most of the house off of this.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Big enough to run my house
on September 27, 2020
Posted by: Bruski
from Ogden Utah
4 days without power in Sept taught me a lesson. Love the duel fuel function. Easy to maintain and will run a long time on either fuel.
Very happy with the functions. Haven't had to put it thru a real test...yet.
Very happy with the functions. Haven't had to put it thru a real test...yet.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Works Great
on September 27, 2020
Posted by: John L.
from NW CT.
I received the generator last Monday morning, unpacked it, put it together added the oil and gas and it started right up. I then ran it for about an hour and sounded great. On Tuesday I received a transfer switch and over the next few days wired the house circuits that I wanted then when I finished Thursday with wiring up the transfer switch I plugged the 30 amp cord to the generator and started it up. After it ran for about 3 minutes I switched over the house circuits to the generator. I had my well pump, furnace, refrigerator, window unit AC, kitchen and dining room lights, MBR lights all on, 2 TV's, computer workstation, chicken coop with heat lamps on and all worked great. I ran it that way for 3 hrs. without a hiccup. Needless to say I'm very pleased with this unit
Written by a customer while visiting westinghouse.com