Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Average customer rating
4.8
(24,479 Reviews)
Rating breakdown 24,479 reviews
5 Stars
21,047
4 Stars
2,967
3 Stars
247
2 Stars
73
1 Star
145
98%of customers recommend this product.
(
22,992 out of
23,466)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Customer Rating
4
Good price for the features you get
on July 12, 2025
Posted by: Indyx
from FLORIDA
It takes awhile to figure what all the features and and I'm still not of sure of some of them.
Have watched a lot of videos before starting. All in all, it seems to be a good generator.
Have watched a lot of videos before starting. All in all, it seems to be a good generator.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
I like the remote!
on July 12, 2025
Posted by: HappyCusomer
from SD
Looks good so far. Started easily. Solid construction. I really like the remote start.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Easy To Get Up and Running
on July 13, 2025
Posted by: Jerry0502
from Bland, Virginia
Even with the weight involved, the assembly was easy. As was the product registration. Nice unit. When storing it, I am sliding it under my work bench so that it is out of the way. After Hurricane Helene hit I decided to be prepared for the next power outage by having a backup source. I am now prepared. This is perfect.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Westingouse generator
on July 13, 2025
Posted by: martin2025
from Ohio
In good condition when I received it. Easy instructions and started 1st time with remote using propane
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
3
Florida hurricane season power house
on July 13, 2025
Posted by: Johnmack
from Florida
So far ran it once for break in period. Brought it out to finish break in and now it won’t start. Working with tech dept and case #
I would recommend this to a friend!
Response from westinghouse.comBy eComm, July 14, 2025
Hi,
Thank you for sharing your feedback. We're truly sorry to hear you're experiencing issues with your unit, and we completely understand how frustrating that must be. We appreciate you bringing this to our attention and working with our customer support team. Please don't hesitate to reach back out to us if you have any other questions or concerns regarding your unit.
Thanks,
Sydney, Westinghouse
Thank you for sharing your feedback. We're truly sorry to hear you're experiencing issues with your unit, and we completely understand how frustrating that must be. We appreciate you bringing this to our attention and working with our customer support team. Please don't hesitate to reach back out to us if you have any other questions or concerns regarding your unit.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great Features and Enough Power for an Outage
on July 14, 2025
Posted by: vcheng1
from Fort Myers, FL
Got this generator recently. After installing an interlock kit and a power inlet box, I was ready to test generator. I hooked it up and went thru my test cycle in less than an hour. With careful load management, during a power outage, it will have sufficient power for my house with a 3.5 tons AC, two refrigerators, and other appliances.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
User Friendly with some Back Firing
on July 14, 2025
Posted by: Drew110
from Tampa, FL
User friendly as someone new to the portable generator world. Usually starts up pretty normally but sometimes it doesn’t kick and just keeps banging/back firing.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
3
powerful enough to run whole household
on July 14, 2025
Posted by: wrong name
from bullhead city
eco mode is missing
remote start needs to connect with battery switch
very loud needs quieter exhaust
consumes fuel without eco mode
power is great just not efficient
remote start needs to connect with battery switch
very loud needs quieter exhaust
consumes fuel without eco mode
power is great just not efficient
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, July 30, 2025
Hi,
Thank you for your feedback. We're glad to hear the power output is meeting your needs, but we understand your concerns regarding efficiency, noise, and the remote start functionality. We appreciate you bringing these points to our attention, they’ve been shared with our product team for review. If you’d like help troubleshooting or have questions about optimizing performance, feel free to reach out to us at support@wpowereq.com or 1-855-944-3571.
Thanks,
Sydney, Westinghouse
Thank you for your feedback. We're glad to hear the power output is meeting your needs, but we understand your concerns regarding efficiency, noise, and the remote start functionality. We appreciate you bringing these points to our attention, they’ve been shared with our product team for review. If you’d like help troubleshooting or have questions about optimizing performance, feel free to reach out to us at support@wpowereq.com or 1-855-944-3571.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com