Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Average customer rating
4.8
(24,479 Reviews)
Rating breakdown 24,479 reviews
5 Stars
21,047
4 Stars
2,967
3 Stars
247
2 Stars
73
1 Star
145
98%of customers recommend this product.
(
22,992 out of
23,466)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Customer Rating
5
Excellent product
on June 30, 2025
Posted by: Guillaume41461
from Québec
I'm very happy of the product. I can power my whole house during shutdown of power. I recommend !!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Worked great at unboxing 6 months later no good!
on June 30, 2025
Posted by: Qznate
from Folsom,La
I bought a WGen11500Tfc and a WGen10500Tfc i December for back up generators for my house and my Mother in laws house on my property. I un boxed them,set them in place and tested them, I wad happy with the purchase. I followed the instructions for long term storage in the manual. We recently had a power outage and my generator the 11500 would not start but the 10500 started right up. I have put in a warranty request and I was told to remove the carburetor disassemble it and clean it.I am not a me mechanical person but I did my best. This did not fix the issue. Now I am being told that I need to have the carburetor replaced at my expense even after following the Westinghouse instructions.
Ultimately do not count on the Westinghouse "Warranty " they do not seem to back up their product.
WISH ME LUCK DURING HURRICANE SEASON!!!
Ultimately do not count on the Westinghouse "Warranty " they do not seem to back up their product.
WISH ME LUCK DURING HURRICANE SEASON!!!
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, July 3, 2025
Hi,
Thank you for taking the time to share your experience. We're truly sorry to hear about the trouble you’ve had with your WGen11500TFc, especially during a time when reliable backup power is critical. We completely understand how frustrating this situation must be. At your earliest convenience, please email us at westinghousevip@wpowereq.com with your case number so we can work toward a resolution.
Thanks,
Sydney, Westinghouse
Thank you for taking the time to share your experience. We're truly sorry to hear about the trouble you’ve had with your WGen11500TFc, especially during a time when reliable backup power is critical. We completely understand how frustrating this situation must be. At your earliest convenience, please email us at westinghousevip@wpowereq.com with your case number so we can work toward a resolution.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
VERY CONVENIENT
on June 30, 2025
Posted by: Lovemuffin
from Galveston TX
The generator is a good size. I have not hooked it up yet but I purchased this item due to a friends recommendation. He said it works great.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great fixture great price very simple to operate
on July 1, 2025
Posted by: GRAZIA
from Florida
I bought this a month ago very happy works well will highly recommend
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great Company
on July 1, 2025
Posted by: Karrie Stinson
from Florida
Living in Florida and preparing for hurricane season is a must. For a female it has been quite the process. There are so many products out there. Westinghouse has been absolutely FANTASTIC answering all of my questions. I am ordering the cord now and can't wait to start her up! Thank you Westinghouse
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Easy to assemble.
on July 1, 2025
Posted by: Todd1234
from Oshkosh, WI
Haven't run it yet, but assembly was easy. Looks like a quality proiduct.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Perfect Model for Whole House Power Backup
on July 1, 2025
Posted by: Opa_Ralph
from Monrovia, Ca.
After extensive research to find a generator capable of powering my 2,500-square-foot home—including the central air conditioning—the Westinghouse WGen9500DF Dual Fuel emerged as the top choice. Living in Southern California, where power outages occur from time to time, having a reliable backup power source is essential. The dual fuel capability was a key factor in my decision, as it allows the use of either gasoline or propane. I particularly value the option to use propane, which is not only safer but also easier to store for extended periods.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Just purchased
on July 1, 2025
Posted by: Tim42
from Vermont
Just purchased. Yet to try product. It's well packaged.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com