Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Average customer rating
4.8
(24,480 Reviews)
Rating breakdown 24,480 reviews
5 Stars
21,048
4 Stars
2,967
3 Stars
247
2 Stars
73
1 Star
145
98%of customers recommend this product.
(
22,993 out of
23,467)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Customer Rating
5
Easy of use
on March 31, 2025
Posted by: Billwhy
Works as should very well quite its blue and black
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
horrible warranty service
on April 1, 2025
Posted by: Anonymous
from Canaan, NY
I bought this model generator June 2024 and it didn't work as designed with the ST switch that should have auto-started the unit. They kept sending untested replacement parts, and even replaced the entire unit with the one I currently have. That didn't work either, and the replacement control panel they sent the warranty center didn't work either. Finally, they sent a test module that did work. They weren't responsive to my concerns and did not to expedite the repair with tested, working replacement parts.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, April 4, 2025
Hi,
Thank you for taking the time to share your experience. We're truly sorry for the frustration and inconvenience you've encountered with your generator and the ST Switch. This isn’t the experience we want for our customers, and we’d like the opportunity to make it right. Please reach out to us at westinghousevip@wpowereq.com, and we’ll be sure to escalate your case for prompt attention.
Thanks,
Sydney, Westinghouse
Thank you for taking the time to share your experience. We're truly sorry for the frustration and inconvenience you've encountered with your generator and the ST Switch. This isn’t the experience we want for our customers, and we’d like the opportunity to make it right. Please reach out to us at westinghousevip@wpowereq.com, and we’ll be sure to escalate your case for prompt attention.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
EASY TO USE LOVE THE AUTO START OES MY WHOLE HOUSE
on April 1, 2025
Posted by: BEARBOY
from CHESTER CT
I'M SO GLAD I BOUGHT THIS GENERATOR EASY TO USE STARTS RIGHT UP. LOVE IT.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Will handle a great load, many features
on April 1, 2025
Posted by: mermaid
from Florida
I bought this after Milton. It runs on gasoline and propane. It was easy to set up. Love the push button start. Its is heavy. Hope I never Have to use it, which would mean I never loose power.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great Features
on April 1, 2025
Posted by: Krazekat
from Greenwood SC
I brought this to replace my 20 year old one. Just little to late during Hurricane Helena my old one shorted out my refrigerator so I had to buy me a new refrigerator. Plus my new one has a lot more place to plug different things into and Also the duel fuel that I can use
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Easy to use!
on April 1, 2025
Posted by: MichelleHoeksema
from Michigan
Bought this during the ice storm in northern Michigan, 100k people without power, it's been amazing and I am an idiot when it comes to electronics and I was able to use it with ease!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Easy setup
on April 1, 2025
Posted by: Gregory A
from Virginia
Generator was easy to set up and fired right up after pushing remote
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Westinghouse generator's have the best features.
on April 1, 2025
Posted by: Rock Guy
I bought this a month ago, easy to put wheels on and easy to understand manual. The best features are the remote start and vacuum operated choke, and dual fuel option. Best Generator out there!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com