Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Average customer rating
4.8
(24,483 Reviews)
Rating breakdown 24,483 reviews
5 Stars
21,051
4 Stars
2,967
3 Stars
247
2 Stars
73
1 Star
145
98%of customers recommend this product.
(
22,995 out of
23,469)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Customer Rating
1
Avoid or buy carburators or use only propane
on August 27, 2024
Posted by: andres27
from Sorel-Tracy, QC ,Canada
It looks great for the first couple of months when you start it for 15 minutes/month but the day you really need it, like a year later, it won't start unless you use propane... or if by any chance it starts up once, it runs less than 5 seconds up and down like if the gas was bad and it shuts off. Then you search the web for answers and you find on forums that the carburator is a piece of crap on those units and need to be replaced in less than a year.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, August 27, 2024
Hello, thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our quality control team to ensure that we are producing the best units possible. Please contact us at 1-855-944-3571 or support@wpowereq.com and we will do our best to make things right for you.
Thank you,
Zach - Westinghouse
Thank you,
Zach - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
4
GREAT FEATURES -EASY TO ASSEMBLE
on August 27, 2024
Posted by: OFFICER MP
from FLORIDA
EASY TO ASSEMBLE, PUSH BUTTON START A PLUS - MUCH QUIETER THAN OUR PREVIOUS ONE
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Powerful Generator
on August 27, 2024
Posted by: MXG07
from Houston, Texas
Set up was easy; decent sized. Instructions were thorough, came with all of the essentials, oil, generator is pretty much self explanatory.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great Generator
on August 27, 2024
Posted by: JMG1
from Louisianna
Bought for outages of power due to storms, Wheels and feet were installed easily. installed oil and gas and generator started easily. Very pleased with the unit.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
works great
on August 27, 2024
Posted by: ks23
from katy tx
bought for hurricanes and storms it is easy to use
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Wgen 9500
on August 27, 2024
Posted by: sysjcc
from Houston Tx.
I preformed the breakin using both fuels with no problems. My remote came in dead. I created a ticket several weeks ago but have not got a response to the initial ticket or the follow up status checks.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Great generator but could be quieter.
on August 27, 2024
Posted by: Anonymous
from Florida
I just got this to add to my motor home. It is powerful and runs great. I wish it was a little quieter. I will try to update on the install into the motor couch later.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great Quality/durable
on August 27, 2024
Posted by: Lep22
from Rhode Island
We bought this for the upcoming storm season and are so pleased. Easy to assemble and start. Clear directions for assembly
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com