Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Average customer rating
4.8
(24,479 Reviews)
Rating breakdown 24,479 reviews
5 Stars
21,047
4 Stars
2,967
3 Stars
247
2 Stars
73
1 Star
145
98%of customers recommend this product.
(
22,992 out of
23,466)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Customer Rating
5
Awesome features
on February 16, 2021
Posted by: Gabriel
from DeQueen,AR
Came in very handy during the power outages. Powered my house.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Easy assembly for first time use.
on February 16, 2021
Posted by: Omega47
from Seminole, TX
I bought this generator a few months ago for emergency use. Have used it for the first time and it works great. I like the dual fuel option. I was surprised how easy it was to assemble and get ready for use.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great Features and Power - Life Saver
on February 16, 2021
Posted by: James60
from Rowlett, Texas
Bought this generator at beginning of January. I also had an electrician put in a Relay switch. So very glad I got both. We are experiencing historically cold temperatures along with ice and snow in Texas resulting in power shutdowns for 24-36 hours. Thankfully my Westinghouse Generator worked beautifully and kept my wife and I warm when the power companies shut us off. So glad I bought the WGen9500DF!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Works Great
on February 22, 2021
Posted by: BP101
from Kittanning Pa
Starts easy and works great. No problems so far. Remote start is a good feature.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Pleased with the quality and features
on February 24, 2021
Posted by: medic529
from Lake Ariel, PA
I purchased this as an emergency generator for home and to also use with out camper. Assembly was very quick and everything needed to get running came with it including oil. I chose this model for the dual fuel and remote start features. During extended power failures in the past I have used a much smaller generator (which was significantly louder than this one) and would start and stop it as needed. Now I can do this from inside with the remote.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Generator worth the money and peace of mind.
on February 27, 2021
Posted by: Jamey
from Houston,TX
This will be a lengthy review and I am in now way being compensated or have any affiliation with Westinghouse.
Start with delivery and unboxing: they delivered as promised using XPO, who I had never heard of prior. They were very personable and took good care of the generator prior to and during delivery. They placed it exactly where I wanted in my garage. A+ on delivery.
Next assembly and set up: I followed the manual exactly. If you read carefully and FOLLOW THE DIRECTIONS” you will see the entire quart of included SAE 10-30 oil needs to be added to the generator and they even include a funnel which I did think “what a nice touch”. Everything went smoothly and there were a couple things I noticed. 1. There is a cut off valve on the fuel line for the gas. I would recommend never getting a generator without one because when you are done using your generator you should cut off the fuel and then let it run until it uses all the fuel in the carb so it does not crystallize prior to you using it again.
2. It was so easy to switch between gas and propane, also well explained in the manual.
3. Battery was already charged but they included a battery charger with this model that plugs into a normal 110 outlet and then plugs into the faceplate on the generator to top off the battery. In the owners manuals it states not to leave it plugged into this charger as it is not a trickle charger and may overcharge the battery if it is left charging more than 8 hours. ANOTHER GREAT UNEXPECTED ADDITION.
4 The pairing of the key fob for the auto start was a little weird but, again, if you follow the directions exactly even though it seems weird it worked the first time.
5. It included the wheel and handle kit unlike a lot of other generators I previously priced and researched. Nice size and sturdy wheels as well.
2. It was so easy to switch between gas and propane, also well explained in the manual.
3. Battery was already charged but they included a battery charger with this model that plugs into a normal 110 outlet and then plugs into the faceplate on the generator to top off the battery. In the owners manuals it states not to leave it plugged into this charger as it is not a trickle charger and may overcharge the battery if it is left charging more than 8 hours. ANOTHER GREAT UNEXPECTED ADDITION.
4 The pairing of the key fob for the auto start was a little weird but, again, if you follow the directions exactly even though it seems weird it worked the first time.
5. It included the wheel and handle kit unlike a lot of other generators I previously priced and researched. Nice size and sturdy wheels as well.
Starting:
1. I used propane and I used the auto start. The first time it did not start on the first or second attempt but fired right up on the third and I think that is normal because the fuel had to make it to the motor.
2. Although it did not start on the first crank it had an auto feature that it automatically tries 3 cranks before failing and turning the start/stop indicator to red indicating a start failure. I only pushed the button once. Great feature!!!
3. I love the counter that shows usage to help you determine when to service.
1. I used propane and I used the auto start. The first time it did not start on the first or second attempt but fired right up on the third and I think that is normal because the fuel had to make it to the motor.
2. Although it did not start on the first crank it had an auto feature that it automatically tries 3 cranks before failing and turning the start/stop indicator to red indicating a start failure. I only pushed the button once. Great feature!!!
3. I love the counter that shows usage to help you determine when to service.
Things it came with I was unaware of:
1 a small tool kit
2. Quart of 4 cycle motor oil
3. A fully charged battery
4. A 6.6 gallon main fuel tank for gas which should give you around 12-14 hours of run time.
1 a small tool kit
2. Quart of 4 cycle motor oil
3. A fully charged battery
4. A 6.6 gallon main fuel tank for gas which should give you around 12-14 hours of run time.
The only negative thing and I hate to mention it because I feel like I am wanting to eat my cake and have it as well. The generator is noisy! It is a 12,500 watt generator and is going to be loud, but be prepared to use some longer cabling and extension cords to get it away from you.
We are using this generator to power our home during hurricane and cold weather power losses here in TX. VERY HAPPY WITH THE PIRCHASE!!! It is definitely big enough to run the whole home heater, all three refrigerators, and one freezer as well as all lights and entertainment as well.
Advice: if you are using it to power your home speak to your electrician before buying a interlock kit as different breaker boxes use different kits.
Great job Westinghouse
I would recommend this to a friend!
(click to see the video)
Written by a customer while visiting westinghouse.com
Customer Rating
5
Powerful, quiet, and great value!
on March 2, 2021
Posted by: txdj0709
from Spring, TX
This thing is crazy powerful! Will run my whole 3,000sqft. house with AC! Not as loud as I was expecting. Ran on propane. remote start works great!! Nothing but good things to say!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Easy Peezy
on March 6, 2021
Posted by: Dr Sharkie
from Northern Utah
Arrived in showroom shape. Simple to attach wheels (axel, washer and slip-pin one per side) and front supports (2 bolts per side - package even include a wrench/spanner to tighten 10mm bolts). Came with the required oil and handy funnel - just needed to poor in the easily accessible oil port. Fill it up with gas (suggest you uses a fuel stabilizer). Turn the fuel cock on. Simply connect the battery with a simple wire connector. Turn the switch on. HERE IS THE COOL PART - push the Remote Start button on the handy fob and Eureka! You have portable power!!!! (There is a pull start, and a push button start on the generator if needed)
This has plenty of power to run a whole house should the occasion arise. This is an insurance policy against major power outages or a zombie apocalypse!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com