Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Average customer rating
4.8
(24,485 Reviews)
Rating breakdown 24,485 reviews
5 Stars
21,052
4 Stars
2,967
3 Stars
248
2 Stars
73
1 Star
145
98%of customers recommend this product.
(
22,997 out of
23,471)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Customer Rating
4
Follow common small engine procedures. Happy
on March 30, 2023
Posted by: klcardwell
from Moore Co. NC
UPDATE: Review now 4 Stars. While waiting a week for a customer service response, I began troubleshooting. Fuel in fuel lines. Check. Petcock. Check. Fuel in Carb bowl. Check. AutoChoke. Properly functioning. Took off air cleaners and added squirted in starter fluid. Coughed. Two more times and it started on gas. Still start on propane. Check.
As silly as this exercise was it SHOULD HAVE BEEN LISTED IN THE TROUBLESHOOTING section of the manual. The reply I received from customer service a week later, didn't mention this simple procedure either. as many people that are EXPERIENCING THIS SAME ISSUE they should address this. Hope this helps someone.
WOULD BUY AGAIN. Use non-ethanol fuel, use an additive, and start 1x a month. You should have a great generator. HAPPY WITH MY PURCHASE.
As silly as this exercise was it SHOULD HAVE BEEN LISTED IN THE TROUBLESHOOTING section of the manual. The reply I received from customer service a week later, didn't mention this simple procedure either. as many people that are EXPERIENCING THIS SAME ISSUE they should address this. Hope this helps someone.
WOULD BUY AGAIN. Use non-ethanol fuel, use an additive, and start 1x a month. You should have a great generator. HAPPY WITH MY PURCHASE.
Prior review:
Arrived today. Will not start or operate on gasoline. Started right up with propane. Sent immediate email to Westinghouse support. Waiting for a reply. Will update this review as they respond. Delivery was week late after being canceled several times. Box was tore up but generator looked undamaged. Not as heavy as other reviews seemed to indicate but it is too heavy for one person to lift. Moves fine with wheels though. Many other reviews mention my same problem, but none appear to have been updated with what happened. One did say another generator was sent with opposite problem… will update.
Arrived today. Will not start or operate on gasoline. Started right up with propane. Sent immediate email to Westinghouse support. Waiting for a reply. Will update this review as they respond. Delivery was week late after being canceled several times. Box was tore up but generator looked undamaged. Not as heavy as other reviews seemed to indicate but it is too heavy for one person to lift. Moves fine with wheels though. Many other reviews mention my same problem, but none appear to have been updated with what happened. One did say another generator was sent with opposite problem… will update.
Written by a customer while visiting westinghouse.com
Customer Rating
5
WESTINGHOUS GENERATOR
on March 30, 2023
Posted by: WILLIE 1
from DOVER OHIO
VERY SATISFIED WITH THIS GENERATOR---MANY FEATURES THAT i DIDN'T EXPECT, BUT AM HAPPY THAT IS HAS THESE FEATURES
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Really Nice Generator
on March 30, 2023
Posted by: RR in SC
from Chesnee, SC
I bought this as a backup power source but have used it for small projects around the farm and so far everything has been great. Push button and key fob start is a really nice feature. Dual fuel is also really convenient. I would definitely recommend.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
New generator
on March 30, 2023
Posted by: Colt 62
from Bardstown, Ky
I just got this generator a few weeks ago and haven’t used it yet. But from the options and the quality of manufacture, it looks like I made a good choice!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
love the dual fuel
on March 31, 2023
Posted by: SAMS85
from Winston Salem NC
great electric start feature ,smooth quiet running
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Quieter than I thought it would be.
on March 31, 2023
Posted by: Bob 2023
from Huachuca City, AZ
I just received it this week. Assembly was easy and it started right up. It met all my expectations and was quieter than I thought it would be.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
WGen9500DR
on March 31, 2023
Posted by: Woodman2
from Maxwell, IA
I bought this for my whole house power back up. Such an awesome insurance policy!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Works great
on March 31, 2023
Posted by: Matt06
Great piece of equipment ! Able to hook it up to entire house and run the big items
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com