Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Average customer rating
4.8
(24,485 Reviews)
Rating breakdown 24,485 reviews
5 Stars
21,052
4 Stars
2,967
3 Stars
248
2 Stars
73
1 Star
145
98%of customers recommend this product.
(
22,997 out of
23,471)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Customer Rating
5
Works
on January 26, 2023
Posted by: Sammy12
from Detroit, MI
We had our power go out and it worked exactly how we needed it to work. Hopefully it will continue to keep our home warm when the power goes out!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Generator
on January 26, 2023
Posted by: Generator user 99
Haven't used it yet. Bought for emergency use only.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Easy setup
on January 26, 2023
Posted by: Dgrasis
from Port Dover
This unit was easy to setup and started first try an ran smooth for 3 hours
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great
on January 26, 2023
Posted by: JBHM
Easy setup- looks to be enough for needs - mobile enough.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great item, easy to use, very straight forward
on January 26, 2023
Posted by: kozma01
from Connecticut
I bought this item few months ago and haven't had a need to use it yet, but looks very straight forward
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Confidence During Power Outages!!
on January 26, 2023
Posted by: gary38
from Reno, NV
Your Duel Fuel 9500 generator replaced our older gas powered one (different competitor) that failed during a snow storm. Our son had purchased one from you and highly recommended your company. It is so much easier to start, as the old one required a manual pull (hard for older people!). Love the remote start feature, too!! Thanks so much!!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
3
Runs good, once it starts
on January 26, 2023
Posted by: Ay-Ay-Ron
from Nelson County, VA
**As a start, I'd like to say that I genuinely believe this product will be good once I have the issues resolved** Finally had a chance to actually test this. It runs amazing once it runs. Battery was DOA and isn't revivable, it won't take a charge and hold it. Not sure if the remote fob works, won't turn the unit off even when running (should work when it's on cause the alternator should be powering up that receiver, so I don't think it's synced, probably cause the battery died and there's no CMOS to keep the sync active). I also cannot pull start it with gasoline, yes I ensured to switch the fuel valve on, and turn the dial to gasoline. I can only get it to run on gasoline if I start it on propane, then switch it to gasoline, then cut off the propane from there. Crap process for a brand new machine. Hoping customer service won't be too difficult. Will update the review once I have gotten this worked out.
I would recommend this to a friend!
Response from westinghouse.comBy Customer Care, January 27, 2023
We are sorry to hear about the issues you have encountered with your purchase. Don’t hesitate to contact us at WestinghouseVIP@wpowereq.com with your contact information, and we will have a technician reach out to you.
Written by a customer while visiting westinghouse.com
Customer Rating
4
Good Customer Service
on January 26, 2023
Posted by: FiredUp
from Sierra Mountains
So far the customer service has been very good. I purchased a smaller unit initially and returned it for this larger one and there were no hastles with the return. The 9500DF machine is well-built and has many nice features, but when I purchased it I did not realize I need to retrofit it with a high-altitude kit if over 2000' in elevation. I can make that retrofit no problem, but one of the two parts is out of stock. Hopefully this gets resolved quickly.
Written by a customer while visiting westinghouse.com