Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Average customer rating
4.8
(24,486 Reviews)
Rating breakdown 24,486 reviews
5 Stars
21,053
4 Stars
2,967
3 Stars
248
2 Stars
73
1 Star
145
98%of customers recommend this product.
(
22,998 out of
23,472)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Customer Rating
5
Versatility is game changer!
on September 6, 2022
Posted by: TrishAB
from Dover, DE
Love that I don’t have to mess with gasoline. The ability to use a propane tank is what sold me on this unit. It is exactly what we needed for our home in case of emergency outages.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Great Generator
on September 6, 2022
Posted by: MichaelG
from Broken Arrow, OK
Easy operation and enough power to run my entire home
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Very capable generator with a few caveats
on September 6, 2022
Posted by: JoeMalt
from Poconos, PA
Received my Westinghouse 9500DF generator, and overall I'm very pleased with it. I set it up this week to connect to my transfer switch to power some critical circuits in my house during power failures, which are unfortunately very common in the winter here in the Poconos. Contrary to other reviews, I found the owners manual to be completely accurate. I'm running the unit with gasoline, and I also have a 40lb propane tank hooked up for longer outages. Switching between fuel sources while the unit is running is very simple, though the unit will stumble while the fuels are being purged, so I recommend removing load during a switch over to avoid a stall. Starting the unit using the electric start is a real pleasure compared to the recoil starter on my old unit.
A couple of caveats that aren't clear in the pre-purchase material:
1) The 14-30 plug on the unit provides a maximum of 30 amps, as expected, but be aware that this means a maximum wattage of 7500 watts is intended to be carried on that cable. If you need the full 9500 running wattage, that can only be supplied by the 50amp RV connector, which will not hook up directly to a 30 amp transfer switch.
1) The 14-30 plug on the unit provides a maximum of 30 amps, as expected, but be aware that this means a maximum wattage of 7500 watts is intended to be carried on that cable. If you need the full 9500 running wattage, that can only be supplied by the 50amp RV connector, which will not hook up directly to a 30 amp transfer switch.
2) In order to use the electric start (on the unit or using the remote) the battery switch on the generator must be in the "on" position. This limits the utility of using the remote starter unless you've anticipated a power outage and had the forsight to turn the battery switch on.
3) The comes with a bonded neutral, which may not be appropriate for use with older transfer switches which do not switch the neutral. In that circumstance, instructions are provided to make a minor alteration to unbond the neutral, but if you do, be aware that the GFCI protection on the built-in outlets will be lost, which could present a hazard. Better to not use the built-in outlets if you're going to be unbonding the neutral.
Overall, a very solid product. I'll be sure to follow up after I've used it through a northeast winter.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Key fob
on September 6, 2022
Posted by: Jeff and Christy
from Douglasville, GA
Key fob was easy to program. Everything in box including the oil and battery charge/ maintainer. Easy to assemble. Have used yet, but hoping the 50 amp will keep me going in case of a storm. Purchase one for me and one for my mother.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Seems like a solid machine
on September 6, 2022
Posted by: UpNORTH
from Michigan
Took delivery of the WGEN9500df today and the initial impression is that this generator is a solid built machine. I had it up and running on propane within 20 minutes of unboxing it. I haven’t put it through anything demanding yet so the jury is still out regarding its performance. Remote start with the fob is a solid win here in the mitten state during the winter months.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Easy to setup
on September 6, 2022
Posted by: Roger95
from Kalamazoo, MI
It was easy to setup, but it seems that the gas tank has to be almost full for the push button start to work. The pull start worked on the first pull though!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Easy Operation
on September 6, 2022
Posted by: Leanne56
from Sacramento, CA
Quick start, easy to move around, remote start is a nice convenience, noise is average for a generator this size, nice fit and finish on the generator.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
3
Won’t Start
on September 6, 2022
Posted by: Sbddrj
from Newport News, VA
Tried to start it and it won’t start. Followed all directions. This is the second one that I purchased. First worked great.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Custoemr Care, September 8, 2022
We are sorry to hear about the purchase of the second unit having issues. Please reach out to us at WestinghouseVIP@wpowereq.com with your contact information so we can help resolve the concerns
Written by a customer while visiting westinghouse.com