Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Average customer rating
4.8
(24,554 Reviews)
Rating breakdown 24,554 reviews
5 Stars
21,110
4 Stars
2,975
3 Stars
251
2 Stars
73
1 Star
145
98%of customers recommend this product.
(
23,047 out of
23,521)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Customer Rating
5
Best brand generator
on January 20, 2025
Posted by: Mr. Sold Real Estate
from Cypress TX
We had tried many brands but Westinghouse portable generator overpasses our expectativas. The remote control it’s amazing and convenient. We really love it.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Easy to set up and use.
on January 20, 2025
Posted by: Power7
from Kentucky
Our first generator. It was easy to set up and use. Fired up first time with no issues.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
great buy
on January 20, 2025
Posted by: 007x
from mustang, ok
Easy to put together, operate, Has a built in transfer switch port. Well written instructions
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great experience
on January 20, 2025
Posted by: Mudflat
from Mint hill nc
I bought this generator a couple of weeks ago. Received in a timely fashion. Only had to assemble the wheels. Everything was just as the videos that I watched previous to my purchase. Remote start worked first time. Highly recommend
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great Generator
on January 20, 2025
Posted by: Rhea
from Lake Charles, La
Great generator that’s easy to use. My wife likes the remote start.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Love duel fuel
on January 20, 2025
Posted by: Bill1937
from Mt.Vernon,Indiana
Just had a 5 day power outage and I need this product
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Quit running after 10 min
on January 20, 2025
Posted by: Willie177
from Missouri
I just purchased this generator and did all rechecks and ran unit for about 10 min on propane and was good. Then needed it last night so I hooked it up and it ran power to my items for about 5-8 min and then it died. Tried restarting and it backfired several time and that was it. Would not run. Ended up putting a little gas I had, no more available at night and it finally ran but would not run at all on propane so I was stuck with no power. Call CS and all they will do is send me a new regulator to see if it fixes it but it will take about a week. Wow what a joke and the store I bought it from said they can’t help per policy. This company should be able to call the store and have them supply the part as they sell that part but the manufacturer said they won’t do that. What a joke. I knew I shouldn’t have bought a Westinghouse item and never will again.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, January 22, 2025
Hi,
We’re sorry to hear about your experience and the inconvenience this caused during a critical time. We understand how frustrating this situation must have been, and we apologize for not meeting your expectations. While our customer service team is working to resolve this by sending a replacement regulator, we regret the delay. If there’s anything further we can do to help, please don’t hesitate to reach out to us at westinghousevip@wpowereq.com.
Thanks,
Sydney, Westinghouse
We’re sorry to hear about your experience and the inconvenience this caused during a critical time. We understand how frustrating this situation must have been, and we apologize for not meeting your expectations. While our customer service team is working to resolve this by sending a replacement regulator, we regret the delay. If there’s anything further we can do to help, please don’t hesitate to reach out to us at westinghousevip@wpowereq.com.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Finally needed it!
on January 20, 2025
Posted by: slingblade
from South Carolina
Yes I know this may be a little late, but...I purchased this generator in 11/2023. Did not even start it up once I brought it home. Then a year later and Helene hit the area I live in. Unboxed it, filled up the oil, charged the battery, put gas in, and she fired right up. She ran for nine days straight and I also had to switch it over to propane for a period also. It was a lifesaver indeed. I have all the confidence in Westinghouse craftsmanship and quality.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com