Customer Reviews for Westinghouse - 12,500/9,500-Watt Gas Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Customer Rating
5
9500
on October 15, 2024
Posted by: Ed Sa
from Virginia
I just received my new generator. It was packaged perfectly. All I had to do was put on two wheels and front supports. Added the included oil, filled with gas and it started right up with no problems. Tested all receptables and everything worked perfectly.
Received generator and assembled. Began break-in process. Everything worked as it should. Ran great. Unfortunately towards the end of the process it began making a screeching kind of gritty noise. Could be the brushes or a bearing in the alternator causing it. Very disappointing to have problems with a new and expensive product. Hope this company stands behind there warranty.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, October 15, 2024
Hi,
Thank you for your review and for sharing your experience with us. We’re sorry to hear about the noise issue with your generator, and we understand your disappointment. We take product quality seriously and stand behind our warranty. Please reach out to our support team at support@wpowereq.com or 1-855-944-3571, and we’ll work with you to resolve this as quickly as possible.
Living in southeast Ga brings along a lot of different weather stories. With all the trees we have around in the region, 1 is going to find a way to knockout the electric. Have had enough and purchased the WGen9500c. Have it set to power all the important items in the house if we lose power again. Tired of replacing everything in the fridge and stand up freezer. And a great price compared to others this size and customer ratings.