Little confusing with serial number having a sticker placed over plate with printed white sticker with serial number. Not 100% sure I have the right serial number listed. The owners manual was OK but a little different depending on which particular model you were assembling. I found the You-Tube Video of someone assembling this exact model and it addressed all my questions. Love this model so far.
I have just received this WGen9500 and it was a breeze to get it going. Instructions were excellent. This is the size that I need to power my whole house in case of extended electrical outage. I will be able to use central air with discretionary usage of other appliances. I'm ready for the next cold weather event or hurricane with this generator and the cost was very reasonable.
I bought the 9500/12000 last year around July/August through a relative. I am not based in the U.S. Started good and then all of a sudden couldn’t start. I called a repair man who opened the engine to find out that the cam was rubbing against the engine case which broke some parts of the cam with spring and something else. After it was replaced, the generator ran well, but then it stopped turning off with the remote. The generator came with factory issues. Other than these issues, I think the generator is good. But why an aluminum coil for such generator?
I bought this generator 2 weeks ago, very nice unit. I have experienced power outages from hurricanes before but this year was the first power loss from a winter storm. Almost froze. Not gonna happen again with this generator. Also have bought a portable a/c and heater combo unit so it will run off the generator and not have to depend on the central unit.
Having the push button and remote start sure does make it easier to operate. Will have to up date upon further use but so far it's performs as expected.