Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Gas Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Average customer rating
4.8
(7,912 Reviews)
Rating breakdown 7,912 reviews
5 Stars
6,773
4 Stars
1,014
3 Stars
66
2 Stars
15
1 Star
44
98%of customers recommend this product.
(
7,416 out of
7,585)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Gas Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Customer Rating
5
Easy startup
on March 9, 2019
Posted by: RRust
from Camas Valley, OR
My son bought this for me and it was just delivered today. An easy put-together and up and running and at work already. I think I will be very happy with this generated after a terrible experience with Generac!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
More than one has the right to expect at the price
on March 10, 2019
Posted by: Judicious James
from WA State
I bought this generator after our old generator (top brand name) swallowed a valve. The Westinghouse is not the cheapest in this class, but it seems to occupy a sweet spot of price, features, output, and warranty.
Assembly was effortless. Westinghouse includes EVERYTHING you need besides a 10mm wrench and gas. Even the oil is included and premeasured. The wheels are blow-molded plastic but very sturdy, have ball bearings and are totally appropriate in quality for the price point. Rolling the unit around is very easy. The folding handle is sturdy and excellent.
The big selling point on this genset was the 50A outlet. Those are hard to find at this price point, but this enables us to power the entire house with reasonable limitations.
Starting was amazingly easy. I knew it had electronic start, but I didn't realize that it had the smarts to go through several start cycles automatically until the engine catches. It's really a nice feature to have if its my wife who has to start the generator while I'm away. Starting on the recoil starter is also easy.
Other pleasant surprises were the AGM battery (leak proof) that was included. I was fully expecting to have to put acid into the battery, but nope, this was easy.
Choke on this generator is automatic/electric. A very nice surprise at this price point.
Air filter changing is tool-less. Very nice to have. Spark plug wrench is included.
Things that could use improvement:
- Shipping carton is far too flimsy. I know that no one wants to pay for a crate, but a double-wall corrugated box with a reinforced floor should be considered. There has to be some type of cost-benefit on warranty claims with this. There is just no way for a single-wall cardboard box to survive the number of truck transfers going coast to coast. The lack of a bottom reinforcer was a surprise.
- 12V battery charger is not intelligent and cannot be left on for long periods. This is clearly stated in the manual, but given the fact that the battery really needs to be on a maintainer, this is a small disappointment. The upshot is that there is *no* drain on the battery when the switch is off. There's a 20mA drain with the switch on, so expect the battery to die in a couple of days if the switch is bumped on.
- The battery cables can be inadvertently installed so as to rub on the frame. This generator really vibrates, so there need to be some due caution there. It feels like some spiral wrap to prevent chafing might be in order as well as some locking nuts on the battery terminals.
- Oil filler cap should be double-checked before shipment. Mine was loose and there was a bit of leftover oil in the carton. It caused no problems, other than an extra 20 minutes at the store trying to figure out if it was a loose cap or damage.
- fuel level indicator needs some adjustment. I'm sure that the user can do this just by bending the float arm. I just haven't done so yet.
- Muffler - I'm sure it's to specification, but the unit is quite loud given the large size of the muffler. I wish there was an aftermarket option to purchase a quieter muffler. I knew this from the reviews, so this was not a surprise, nor am I unhappy given the overall value, but it would be nice to be able to swap out a more effective unit.
- User manual could use some fixes:
(1) the electrical schematic shows an an electric fuel valve, but the valve on this model is manual.
(2) Schematic shows an emergency stop switch. There is none.
(3) The fuel strainer on the fuel valve is not explained in the manual or the schematic. While likely obvious to some, when servicing the unit in the dark, there's the question of strainer orientation and the order in which the strainer and gasket are installed. I installed the strainer first, then the gasket. I hope that's correct.
(1) the electrical schematic shows an an electric fuel valve, but the valve on this model is manual.
(2) Schematic shows an emergency stop switch. There is none.
(3) The fuel strainer on the fuel valve is not explained in the manual or the schematic. While likely obvious to some, when servicing the unit in the dark, there's the question of strainer orientation and the order in which the strainer and gasket are installed. I installed the strainer first, then the gasket. I hope that's correct.
The above are minor points that I would not let dissuade me from purchase again, and may well do so for a family member. There really isn't a better deal on the market once one adds up what's included for the price: wheels, battery, oil, tools, remote start, 50A outlet, GFCI outlets, etc.
Note: I was given a free accessory as part of writing this review, but it really has no influence on my opinions expressed here.
I would recommend this to a friend!
Response from westinghouse.comBy Westinghouse, March 12, 2019
Wow! We thank you so much for taking the time to write out such a detailed and constructive review! There are many great points you have made here with the minor changes, and we will definitely take these suggestions into consideration for any improvements that may be needed going forwards.
Overall, we are delighted to hear that you are having a positive experience with your WGen9500. It's a great little beast of a machine to keep your home up and running in case of emergencies. The peace of mind and convenience it brings is priceless, and we hope you enjoy it all.
Thank you for choosing Westinghouse, and have a great day!
Overall, we are delighted to hear that you are having a positive experience with your WGen9500. It's a great little beast of a machine to keep your home up and running in case of emergencies. The peace of mind and convenience it brings is priceless, and we hope you enjoy it all.
Thank you for choosing Westinghouse, and have a great day!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Great so far.
on March 10, 2019
Posted by: Twin Forks Clinic
from Colorado
Minor and easy assembly and started right up. More prepared for a power outage than ever.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Good generator
on March 11, 2019
Posted by: Boss32
from Brandon, VT
Just bought this generator to upgrade from our smaller generator. Everything seems to be in good condition on arrival. Has nice features I especially like the remote start.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great Buy
on March 11, 2019
Posted by: jeff1969
from Pittsburgh PA
I bought this after we went three days with no power. Had a transfer switch installed in my home and it will run my entire house. This was a great investment if you don't want to be without power.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great unit
on March 11, 2019
Posted by: Dpo123
from Ca
Love this thing. Great piece of equipment for the price. Runs everything needed. The push button start is a node change for me.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Easy to use
on March 12, 2019
Posted by: GTG8
from Grand Rapids MI
Bought after an ice storm here in Michigan, great power to be able to run all the essentials at the house since we live in the country and can easily go a week before the power is back on. Easy to use, anyone in the family can get it hooked up and running.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great portable generator (WGen9500)
on March 12, 2019
Posted by: DBS1
from Upstate New York
I did a lot of research before purchasing/ordering this Westinghouse generator. It arrived quickly and after installing the wheel kit, and adding oil and gasoline, it started on the first try. It runs quiter than my old generator, has many more features and will provide more watts. It seems bad weather events are occurring more frequently in our area and this generator will provide the needed power my family and I will need in the event power is lost. Thank you Westinghouse!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com