Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Gas Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Average customer rating
4.8
(7,912 Reviews)
Rating breakdown 7,912 reviews
5 Stars
6,773
4 Stars
1,014
3 Stars
66
2 Stars
15
1 Star
44
98%of customers recommend this product.
(
7,416 out of
7,585)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Gas Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Customer Rating
5
Easy to set up
on December 22, 2024
Posted by: Hdje
Bought a few weeks ago, easy assembly and easy to follow instructions.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Worked 1 Time and Now it Doesn't
on January 19, 2025
Posted by: gsax
from willis, tx
I used this product during the aftermath of a hurricane a few months back. We now have a freeze predicted and it won't crank even with replacing battery
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, January 24, 2025
Hi,
We’re sorry to hear your generator isn’t starting when you need it most. We’d like to help resolve this issue as quickly as possible. Please contact us at support@wpowereq.com or call 1-855-944-3571, and our team will assist you in troubleshooting and finding a solution.
Thanks,
Sydney, Westinghouse
We’re sorry to hear your generator isn’t starting when you need it most. We’d like to help resolve this issue as quickly as possible. Please contact us at support@wpowereq.com or call 1-855-944-3571, and our team will assist you in troubleshooting and finding a solution.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
1
NOT WORKING IN COLD WEATHER (BELOW 20 F.)
on February 24, 2025
Posted by: GPZ1963
from QUEBEC, CANADA
NOT WORKING IN COLD WEATHER (BELOW 20 F.)
The "auto start" does not work at all at cold weather
(Auto choke failure)
It might work only if you push the choke lever with your thumb at the "cold" position and hold it there
The "auto start" does not work at all at cold weather
(Auto choke failure)
It might work only if you push the choke lever with your thumb at the "cold" position and hold it there
In other word: Useless if you live up northern USA or Canada fpor the reaL winter time
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, March 11, 2025
Hi,
We’re sorry to hear you’re experiencing issues with your unit in cold weather. Extreme temperatures can sometimes impact the auto choke function. For further assistance and troubleshooting, we recommend reaching out to our customer support team at support@wpowereq.com or 1-855-944-3571. We're here to help and ensure your unit performs as expected.
Thanks,
Sydney, Westinghouse
We’re sorry to hear you’re experiencing issues with your unit in cold weather. Extreme temperatures can sometimes impact the auto choke function. For further assistance and troubleshooting, we recommend reaching out to our customer support team at support@wpowereq.com or 1-855-944-3571. We're here to help and ensure your unit performs as expected.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
1
2 months old not working
on February 25, 2025
Posted by: Laurarn2
from Beacon NY
Bought two months ago followed all instructions . Started 2 times. Turning on monthly. Today won’t turn on. Calling customer service.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, March 11, 2025
Hi,
We're sorry to hear you're having trouble starting your unit. Our customer service team will be happy to assist you in troubleshooting the issue. Please don’t hesitate to reach out, and we’ll work to get this resolved for you as quickly as possible.
Thanks,
Sydney, Westinghouse
We're sorry to hear you're having trouble starting your unit. Our customer service team will be happy to assist you in troubleshooting the issue. Please don’t hesitate to reach out, and we’ll work to get this resolved for you as quickly as possible.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
4
Great features, Good product for the price!
on April 18, 2025
Posted by: JR70
from Mesa, AZ
It's a good product for the price. Just received this product so haven't had the opportunity to fully test it yet. However, it seems like it will work for the purpose of RV camping. Seems to have all the features that I need but the manual refers to an Eco Mode Switch & Output Ready LED which I haven't been able to locate on this unit. The noise level is a little louder than I expected but can't wait to test it out.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Lots of Power
on November 20, 2019
Posted by: Anonymous
from Rescue, Ca
Pros: Easily Powers our whole house (accept for HVAC system) well pump, water heater, 3 refrigerators, lights, tv....etc. ; reasonably priced; electric start; many recepticle options.
Cons: loud (but it never claims to be a Quiet Generator) ; the 50 amp recepticle is positioned directly over the tire. Most HUGE 50A cords that plug in at a 90° angle will not plug in without removing the tire. (See pictures)
Overall, it is exactly as advertised and we are happy with it.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Impressed
on September 5, 2021
Posted by: Mr9500
from Las vegas,nv
Very impressed with the product and its quality. Most of all another feature was really cool was the remote start cant get that anywhere else
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Becareful what you buy!
on September 12, 2023
Posted by: n2chevy2
from Soulsbyville, CA
I bought this generator through amazon Oct, of 2020. Was only used when power to our house would go out, so I have less than 20 hours on it. Generator started running bad found the inside carb stud was broken in half with the threaded part still in the head. Called Westinghouseabout the 3 year warranty wont cover the work. My opinion bad workmanship por quality of parts.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Zach, eCommerce, September 18, 2023
Hello, we are deeply sorry to hear about your experience! I have passed your feedback to our quality control team to ensure there isn't an issue with our production. We appreciate you taking the time to share your experience and hope we can make up for it in the future! Thank you, Zach - Westinghouse
Written by a customer while visiting westinghouse.com