Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Gas Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Average customer rating
4.8
(7,912 Reviews)
Rating breakdown 7,912 reviews
5 Stars
6,773
4 Stars
1,014
3 Stars
66
2 Stars
15
1 Star
44
98%of customers recommend this product.
(
7,416 out of
7,585)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Gas Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Customer Rating
5
First new generator
on September 16, 2024
Posted by: Sammm
from Orlando, Florida
Very impressed with the quality and features. Easy set up and very happy with purchase.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Westinghouse has the best engine on market!
on September 17, 2024
Posted by: Koolie Mon
from Florida
I am so pleased with my Westinghouse Generator they are far the best!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great Generator!
on September 24, 2024
Posted by: Ozstocks
from Shawnee, Ks
We have not had to use our generator yet, but it was easy to make ready for the expected outages to come. We checked out several different ones before we decided this one was the best. We have full confidence that it will perform when necessary.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great results
on September 26, 2024
Posted by: Billybasr
from Warner Robins, Ga
I bought this generator a few months ago and I am very satisfied
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Faulty sensor
on September 27, 2024
Posted by: Mountainman121
Bought few months ago and the CO sensor keeps faulting and shuting off generator even when outside
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, September 30, 2024
Hello,
We sincerely apologize for the inconvenience this situation has caused. Thank you for bringing it to our attention. I’ve shared your feedback with our quality control manager to help prevent this from happening in the future. We're committed to making things right for you—please contact us at westinghousevip@wpowereq.com, and we’ll resolve this promptly.
Thanks,
Sydney, Westinghouse
We sincerely apologize for the inconvenience this situation has caused. Thank you for bringing it to our attention. I’ve shared your feedback with our quality control manager to help prevent this from happening in the future. We're committed to making things right for you—please contact us at westinghousevip@wpowereq.com, and we’ll resolve this promptly.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
WGen9500c
on October 5, 2024
Posted by: Heart Attack
from Chattanooga,TN
I purchased this Generator 09/13/2024 because we have 5 or more power outages each year. My stepmother lives with us and she requires oxygen 24/7. We had a 2500W inverter which is difficult to start and was not sufficient power :2 refrigerator a large freezer and several interior lights. This unit has remote starting. We should have purchased a unit with the power, easy care, and easy start years ago. Don't purchase a little unit, you need at least 9500W run, 12500 start.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Best one ever bought
on November 27, 2024
Posted by: Retired trucker 4 million
from Selma Oregon
This one is the best one I have bought
Runs my 5th wheel and a small 26 foot travel trailer
In the winter we loose power alot here in oregon it's so nice with the remote start when we have 3 feet of snow
Runs my 5th wheel and a small 26 foot travel trailer
In the winter we loose power alot here in oregon it's so nice with the remote start when we have 3 feet of snow
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
the 9500c is misleading it is fuel injected
on December 10, 2024
Posted by: joefriday
I wanted a carburetor not a fuel injection system. Not much was made clear to me in its description. This is just more electronic junk to go bad, including the remote, which is only greed. I did wonder why everyone in the US was selling these so cheap? Now I know. I had to change from the great generators I had been using to this! I hope it lasts through December. It has too many gadgets and they cannot even put the serial number on the manual... you have to go out in a storm when it arrives and find it just above the exhaust and try to write it down while breathing exhaust. I wonder what would happen in a storm if you were trying register it by breathing exhaust? Yet, there are thousands of warnings about everything. I am off-grid and have had 100s of generators, yet I cannot even work on this one. Westinghouse has made it impossible without a electronics shop to work on this machine. I will not buy another Westinghouse.. greed typical of companies like Westinghouse. I do not recommend this product for any place where you are using it as backup for storms.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, December 18, 2024
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear that the generator did not meet your expectations. We aim to provide clear product descriptions and designs that are user-friendly, so we regret any inconvenience or frustration caused. Your input about the features, accessibility, and maintenance challenges is valuable and will be shared with our team for improvement. If there’s anything we can assist you with to enhance your experience, please don’t hesitate to reach out at support@wpowereq.com or 1-855-944-3571. We appreciate your feedback and take it seriously.
Thanks,
Sydney, Westinghouse
Thank you for taking the time to share your feedback. We’re sorry to hear that the generator did not meet your expectations. We aim to provide clear product descriptions and designs that are user-friendly, so we regret any inconvenience or frustration caused. Your input about the features, accessibility, and maintenance challenges is valuable and will be shared with our team for improvement. If there’s anything we can assist you with to enhance your experience, please don’t hesitate to reach out at support@wpowereq.com or 1-855-944-3571. We appreciate your feedback and take it seriously.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com