Haven't had to use it for an emergency yet. It runs great though. The remote start is great for anyone who may not know or be able to start a generator the traditional way.
We have just used this for the first time. It's also the very first time we have ever used a generator at all, so we really weren't sure what to expect in terms of ease of use. Directions were clear and easy to follow, and the generator started right up as soon as we needed it. We love the remote for ease of use and not having to keep going outside when the power is off/on/off again like it has been today.
We chose this product because it was a Westinghouse. I haven’t used it yet; however, I was very impressed with solidness of the unit and the precision in which it was packed. Also found the supporting documentation to be very comprehensive. My wife really pushed me to get this and I’m glad I did.