Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Gas Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Average customer rating
4.8
(7,912 Reviews)
Rating breakdown 7,912 reviews
5 Stars
6,773
4 Stars
1,014
3 Stars
66
2 Stars
15
1 Star
44
98%of customers recommend this product.
(
7,416 out of
7,585)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Gas Powered Portable Generator with Remote Electric Start, 50 Amp Outlet - Blue
Customer Rating
5
Like the remote and push bottom start
on September 13, 2023
Posted by: Sollie
from Rusk Texas
Bought this to replace my old generator that would not run my whole house now I'm ready for the next power outage should be able to run everything in the house
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Broken
on September 29, 2023
Posted by: Tfroats
from Burgettstown, PA
Only runs for a few minutes at a time. Would love to get my money back.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Zach, eCommerce, October 2, 2023
Hello, we are deeply sorry to hear about your experience with the WGen9500c! Please reach out to us at 1-855-944-3571 or support@wpowereq.com and we will be happy to make things right for you! Thank you, Zach - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
3
START UP problems on gasoline!!
on October 24, 2023
Posted by: Anonymous
from Lakeland, FL
I just recieved our new WGEN9500DFc.
I did everything according to the instructs for set up. I put gas in and tried to crank it. Motor turned over but would not crank. I connected propane and it cranked right up. I had my 30yr handy man with me. We checked all procedures. Unit seemed fine on propane. NOTHING on gas. I called the customer service number. They said it could take a while for a tech response. Like how long? 21 DAYS , WHAT ???!!!! I think I like the unit, but I got dual fuel because that's what I wanted. I expect it to work and not have to wait 21 DAYS!!! I hope they call me soon.
I will rate it at another time.
I did everything according to the instructs for set up. I put gas in and tried to crank it. Motor turned over but would not crank. I connected propane and it cranked right up. I had my 30yr handy man with me. We checked all procedures. Unit seemed fine on propane. NOTHING on gas. I called the customer service number. They said it could take a while for a tech response. Like how long? 21 DAYS , WHAT ???!!!! I think I like the unit, but I got dual fuel because that's what I wanted. I expect it to work and not have to wait 21 DAYS!!! I hope they call me soon.
I will rate it at another time.
I would recommend this to a friend!
Response from westinghouse.comBy Zach, October 25, 2023
Hello, thank you for your purchase, we are deeply sorry to hear about your experience with the WGen9500DFc and our customer service team! I have passed your feedback along to both our quality control team and our head of customer service to ensure that we are providing the best possible experience for our customers! Please reach out to us at westinghousevip@wpowereq.com and we will escalate your case to ensure that you get the help you deserve! Thank you, Zach - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
1
Zero reliability
on November 14, 2023
Posted by: CCee
from Ohio
Cannot reach anyone through chat to help me with an issue. They never connect.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, November 15, 2023
Hello,
We sincerely apologize for the inconvenience you're experiencing. Recognizing the frustration this situation may have caused you, we're eager to lend our support. Kindly reach out to us via email at westinghousevip@wpowereq.com, providing additional details about the issue you're facing. Your satisfaction is our priority, and we look forward to resolving this matter for you.
Thanks,
Sydney, Westinghouse
We sincerely apologize for the inconvenience you're experiencing. Recognizing the frustration this situation may have caused you, we're eager to lend our support. Kindly reach out to us via email at westinghousevip@wpowereq.com, providing additional details about the issue you're facing. Your satisfaction is our priority, and we look forward to resolving this matter for you.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
USER FRIENDLY!
on November 30, 2023
Posted by: Jet17
from Crossville, TN
I just powered up my new W Gen 9500 generator. This is my first generator, and I am a woman and a senior so I wanted something that I could operate without help. It is heavy but it has a great padded handle, and it does move quite easily. Two must have features which I may add were selling points for me are the push button start button and the remote key fab which will allow me to turn the generator on and off from inside of my home! Imagine how great that would be during inclimate weather! This generator runs with a little less noise too. I have some peace of mind knowing that I have a power back up when the next storm and power outage comes along!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Power beast
on December 15, 2023
Posted by: PeaDiddy
from Greenfield, IN
I have a Westinghouse inverter and a pressure washer….not sure I’ll ever trust another brand again after the quality I get from Westinghouse products!! I bought the WGen9500c to power my whole house for a long period and it did not disappoint!!! Wired everything up and was running my entire house off the generator for 3 hours and it barely lifted a finger!!! The remote start works perfectly and everything was a very simple setup!! I’ll always trust Westinghouse!!!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Corrosion on battery and connector.
on January 8, 2024
Posted by: Yahyozhdbdb
Quite a bit of corrosion already right out of the box “brand new”. We will see if they stand behind and send another battery and connector
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, January 9, 2024
Hi,
Thank you for taking the time to share your feedback with us. We are deeply sorry to hear about the issues you are encountering with your unit. We understand how frustrating this situation must be. Please don't hesitate to reach out to us at support@wpowereq.com or 1-855-944-3571, as we are committed to making this right for you.
Thanks,
Sydney, Westinghouse
Thank you for taking the time to share your feedback with us. We are deeply sorry to hear about the issues you are encountering with your unit. We understand how frustrating this situation must be. Please don't hesitate to reach out to us at support@wpowereq.com or 1-855-944-3571, as we are committed to making this right for you.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
1
Westinghouse generator
on January 13, 2024
Posted by: DetMI
from Michigan
Service light turned on after first time turning on unit
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, January 15, 2024
Hello, thank you for your review, we understand the frustration of not being able to start the product you received. I have passed your feedback to our quality control team to ensure that we are providing the best possible products. Please reach out to us at 1-855-944-3571 or support@wpowereq.com and we will do our best to make things right for you!
Thank you,
Zach - Westinghouse
Thank you,
Zach - Westinghouse
Written by a customer while visiting westinghouse.com