Customer reviews from westinghouse.com
Westinghouse - 6,600/5,300-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 30A 120/240V Outlet - Blue
Average customer rating
4.7
(2,247 Reviews)
Rating breakdown 2,247 reviews
5 Stars
1,697
4 Stars
460
3 Stars
53
2 Stars
17
1 Star
20
97%of customers recommend this product.
(
2,032 out of
2,095)
Customer Reviews for Westinghouse - 6,600/5,300-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start, 30A 120/240V Outlet - Blue
Customer Rating
5
Easy setup and instructions.
on September 27, 2024
Posted by: djfun
Initial use was good. The next storm will be the test.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Portable easy to operate and dual fuel was a must
on September 27, 2024
Posted by: Docbill
from Ruskin florida
Bought 4 months ago and only used once but very easy to set up and run!! Loved that we had it on hand because we were out of power ~12 hours and worried about a freezer full of beef
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
3
Disappointing start, but hopeful for better
on September 25, 2024
Posted by: bigbri 70
from Long Island, NY
Despite some initial hiccups upon starting the machine, it ran well (using liquid propane) for the first 3 hours during the break-in period. But after that she wouldn't start up at all, emitting a scary backfire each time, and leaving me with a 130-pound brick. Support was initially challenging to obtain-- the first tier of help are easily the friendliest people on the entire planet, but they are the first to admit that they aren't even qualified to help you tie your shoelaces. However, getting a response from a tech was neigh-impossible ("You said you'd call, but you never call..."). Eventually, Westinghouse did ship me new high and low pressure regulators to try, but that did not solve the problem. After that, it took me about a week to learn that the only surefire way to chat with a tech was through email, and things went faster (as fast as email can be, I guess) from there. Support helped arrange for an authorized servicer to diagnose the issue (fortunately one was located about 20 minutes away), and fix it they did.
Since then I have only run it another hour, even adding a small load, and so far, so good. The electronic start now works flawlessly, and the pull-start was refreshingly smooth. I have not yet had a need to try larger loads for longer periods of time, but with the machine starting and purring as it should since the repair, I am more confident that I hopefully made a smart purchase (and would even add a star).
By the way, I have only run the machine on propane so far. I have no intention of using gasoline for as long as I can avoid it.
Since then I have only run it another hour, even adding a small load, and so far, so good. The electronic start now works flawlessly, and the pull-start was refreshingly smooth. I have not yet had a need to try larger loads for longer periods of time, but with the machine starting and purring as it should since the repair, I am more confident that I hopefully made a smart purchase (and would even add a star).
By the way, I have only run the machine on propane so far. I have no intention of using gasoline for as long as I can avoid it.
I would recommend this to a friend!
Response from westinghouse.comBy eComm, September 26, 2024
Hi,
Thank you for your detailed review and for sharing your experience with us. We’re sorry to hear about the initial issues you encountered but are glad to know that, with the help of our support team, your generator is now running smoothly. We appreciate your patience and understanding throughout the troubleshooting process, and we’re happy that the repair has restored your confidence in the product. Should you have any further concerns or need assistance in the future, don’t hesitate to reach out at support@wpowereq.com or 1-855-944-3571. We’re here to help, and we’re glad to see you're enjoying the performance of your generator!
Thanks,
Sydney, Westinghouse
Thank you for your detailed review and for sharing your experience with us. We’re sorry to hear about the initial issues you encountered but are glad to know that, with the help of our support team, your generator is now running smoothly. We appreciate your patience and understanding throughout the troubleshooting process, and we’re happy that the repair has restored your confidence in the product. Should you have any further concerns or need assistance in the future, don’t hesitate to reach out at support@wpowereq.com or 1-855-944-3571. We’re here to help, and we’re glad to see you're enjoying the performance of your generator!
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Nice and easy
on September 25, 2024
Posted by: Jaxgator
from Jacksonville Florida
Five minutes of adding wheels, feet, and oil. Up and running in no time, ready for a storm.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
great features and runs quiet
on September 25, 2024
Posted by: rader is my nick name
from Wisconsin
I bought it and really like everything about it. It will take care of the uses I have in mind. It will run the camper will be very quiet .
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Quality
on September 20, 2024
Posted by: KP Farms
from Urbana, Ohio
Although I just bought this one a month ago. A family member recommended this generator as they have had much success with it. We needed one of our own for when we travel with livestock and fair.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
nice unit with lots of great features
on September 19, 2024
Posted by: al7067hunt
from michigan
after opening the box i was disappointed that the handle wheel kit was not included. i had to purchase separatly.i luv the dual fuel ability. the only inconvenience is the choke lever is directly behind the fuel line and an air hose.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Did not run out of the box
on September 18, 2024
Posted by: Disappointing
from Gonzales La
Purchased in June but did not unbox until a few days ago when preparing for hurricane. Added gas but would not start. It ran on propane just fine but I had stocked up on gas to use during power outage after the hurricane and not propane.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, September 19, 2024
Hi,
Thank you for sharing your review. We're truly sorry to hear about your experience with the generator, especially during such a critical time as a hurricane. We understand how frustrating this must have been and genuinely appreciate your feedback, as it helps us improve. Please rest assured that we are committed to resolving this for you. Reach out to us at westinghousevip@wpowereq.com, and we'll work diligently to make things right.
Thanks,
Sydney, Westinghouse
Thank you for sharing your review. We're truly sorry to hear about your experience with the generator, especially during such a critical time as a hurricane. We understand how frustrating this must have been and genuinely appreciate your feedback, as it helps us improve. Please rest assured that we are committed to resolving this for you. Reach out to us at westinghousevip@wpowereq.com, and we'll work diligently to make things right.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com