Customer reviews from westinghouse.com
Westinghouse - 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start - Black
Average customer rating
4.7
(1,980 Reviews)
Rating breakdown 1,980 reviews
5 Stars
1,606
4 Stars
267
3 Stars
51
2 Stars
16
1 Star
40
95%of customers recommend this product.
(
1,780 out of
1,867)
Customer Reviews for Westinghouse - 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start - Black
Customer Rating
5
Excellent Customer Service
on May 31, 2022
Posted by: bobandmyrtle
from Virginia
Had this delivered and it worked great, but developed a small noise in the starter. Emailed Customer Service and they were extremely prompt addressing this issue, and sent me out a new starter no-charge. Now there's no starter noise, and the generator runs like a freight train!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Will not start using gas
on June 2, 2022
Posted by: chuckcb
from Lafayette, LA
Just arrived..unpacked and completed the installation. Including adding the oil connecting the battery and adding fresh gas. The generator will not start on gas mode. it will start using propane. i am bumbed.
No, I would not recommend this to a friend.
Written by a customer while visiting westinghouse.com
Customer Rating
4
Easy to use
on June 8, 2022
Posted by: Ksd8
from LeRoy, MI
I bought this a month ago and have only tried it out once. It started on the second try and I only had to push the button once. It's not the quietest generator but it is not too loud. It's very easy to use and set up. I hope I won't need it next winter but I should be set when I do.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Robust design! Simple set-up.Purrs like a kitten!
on June 11, 2022
Posted by: Hacksaw
from Old Town, FL
Minor assembly went easily, added oil, connected the propane line, and started after about 2 seconds of cranking. Ran smooth, and quieter than expected.
Was afraid for the worse when it arrived, as the packaging was destroyed by the shipper, but amazingly all the parts were there, and the wrap around frame protected the generator well. It arrived on end instead of on its base, but other than a couple minor scratches, it was undamaged. Great design, and well built!
Really like the push button start, as well as the multi-function status meter on the front panel.
It’s intended usage will be a back-up for the inevitable hurricanes here in Florida, so the bonus remote start key fob will allow me to cycle it as needed to conserve fuel, without having to trudge out in the weather to strop and start it.
Really slick!
It was specifically purchased due to its dual fuel capability, and unless it is an absolute emergency, it will never see gasoline. Have a 100lb tank of propane all ready to go, and know from experience that abstaining from gasoline will prolong engine life, not to mention never having to worry about propane going ‘bad’ if not used! Another plus for the product!
5 stars well deserved!
Was afraid for the worse when it arrived, as the packaging was destroyed by the shipper, but amazingly all the parts were there, and the wrap around frame protected the generator well. It arrived on end instead of on its base, but other than a couple minor scratches, it was undamaged. Great design, and well built!
Really like the push button start, as well as the multi-function status meter on the front panel.
It’s intended usage will be a back-up for the inevitable hurricanes here in Florida, so the bonus remote start key fob will allow me to cycle it as needed to conserve fuel, without having to trudge out in the weather to strop and start it.
Really slick!
It was specifically purchased due to its dual fuel capability, and unless it is an absolute emergency, it will never see gasoline. Have a 100lb tank of propane all ready to go, and know from experience that abstaining from gasoline will prolong engine life, not to mention never having to worry about propane going ‘bad’ if not used! Another plus for the product!
5 stars well deserved!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Startup & Run didn't go well
on June 12, 2022
Posted by: Need mine fixed
from Red Bluff, Ca
I purchased March 18 2022, received March 31 2022, stored in garage until June 10 2022 for initial startup & run...followed all startup procedures. Then ran under moderate load for about 5-10 mins then it shut down. Ran again in an hour or so w/o any load and it shut down within 5-10 mins. I then called customer service.
No, I would not recommend this to a friend.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Just Delivered as expected
on June 29, 2022
Posted by: ifixboats
All seems well. I ran it for 3+ hours on a 5 gal. propane bottle running the ac on my motor home to start the break in. 2 ac units and you could just barely detect a load. Time will tell.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
VERY Disappointed So Far
on July 3, 2022
Posted by: Barnstormer
from Dallas, TX
We ordered two of these expensive generators. They say not to exceed half load during the first 5 hours. So, we decided to run it with a small load for 5 hours to have it ready to do during a power failure. So far, it has randomly died a few times. When it does, it's as if it tries to recover, but then dies and you can re-crank it after about 30 seconds. This is not going to work during all night power failures. Additionally, neither until had the washers in the box for the axels, or the trickle charger for the batteries. These are 20,000 watt units. They have no pull rope, so if the battery is dead when you need it, you're out of luck. They're supposed to come with a charger that can be left attached so the battery is hot when you need it. This is referenced throughout the manual, yet neither of my units arrived with one. If they keep dying, If you buy one, use your American Express card so you're protected.
No, I would not recommend this to a friend.
Written by a customer while visiting westinghouse.com
Customer Rating
3
Bad starter multiple times
on July 9, 2022
Posted by: Nicky H
This is our second Westinghouse and it has a second bad starter. Manufacturer knows this and sent us a new starter. It was installed and still had. If I could, I would get my money back, but the manufacturer says they will send a new starter when the “good ones” come into stock as they had a whole set of bad starters. And the place I bought it from won’t take a return. Looking forward to Westinghouse sending me the updated, good version of the starter so that my brand new 12000W generator will finally work.
No, I would not recommend this to a friend.
Written by a customer while visiting westinghouse.com