Customer reviews from westinghouse.com
Westinghouse - 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start - Black
Average customer rating
4.7
(1,994 Reviews)
Rating breakdown 1,994 reviews
5 Stars
1,619
4 Stars
268
3 Stars
51
2 Stars
16
1 Star
40
95%of customers recommend this product.
(
1,787 out of
1,874)
Customer Reviews for Westinghouse - 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start - Black
Customer Rating
3
Solid Generator
on April 13, 2025
Posted by: MikeJ775
from South Texas
Bought this 2 weeks ago and ran it for 12 minutes on gasoline. Generator runs fine. Would have given 5 stars but the battery design is weak. Must remove a wheel on this heavy generator to get to the battery - there are no quick connect terminals to remove the battery. Even though my instructions say to go to the recoil start if battery issues - there is no recoil starter on this model. Battery should be located someplace other than behind a wheel for quick access to this vital component. Natural gas connector has a component that I must remove to connect to my system. Other than these items - generator appears to be solid - but I have yet to test it under load at this time.
I would recommend this to a friend!
Response from westinghouse.comBy eComm, April 16, 2025
Hi,
Thank you for taking the time to leave a detailed review—we truly appreciate your feedback. We're glad to hear the generator is running well so far and that you're finding it to be a solid unit overall. We understand your concerns regarding the battery access and recoil starter. Your observations are valid, and we're sorry for any inconvenience this has caused. Ease of maintenance is important, and feedback like yours helps us identify areas for improvement in future designs. Please don't hesitate to reach out to us at support@wpowereq.com or 1-855-944-3571 if you have any questions regarding your unit. We're happy to help!
Thanks,
Sydney, Westinghouse
Thank you for taking the time to leave a detailed review—we truly appreciate your feedback. We're glad to hear the generator is running well so far and that you're finding it to be a solid unit overall. We understand your concerns regarding the battery access and recoil starter. Your observations are valid, and we're sorry for any inconvenience this has caused. Ease of maintenance is important, and feedback like yours helps us identify areas for improvement in future designs. Please don't hesitate to reach out to us at support@wpowereq.com or 1-855-944-3571 if you have any questions regarding your unit. We're happy to help!
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Easy Setup, Solidly Built, Time Will Tell
on April 12, 2025
Posted by: RickyBobby21617
from Centreville, MD
Have to test peak wattage and both fuel types but unboxing was easy for a 352 lb machine (14500/18000 dual fuel). Beat tariffs so that's what I was happy with!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Powerful
on April 11, 2025
Posted by: corey27
Works just like I hoped it would and should be sufficient to power all the equipment I have.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Easy Setup
on April 11, 2025
Posted by: Newk
from Tampa Florida
I bought this product about a month ago and was pleased how easy it was to setup.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Amazing power and work rate
on April 10, 2025
Posted by: Mountain House
Hooks up to the house and powers everything we need. Push to start remote is amazing.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
3
Nice Generator - Missed 1 Item
on April 10, 2025
Posted by: Troutbitten
from Grand Rapids, MI
No dipstick was provided. I only got 2 oil plugs. Cannot check the oil level. Disappointed in quality control for this price.
I would recommend this to a friend!
Response from westinghouse.comBy eComm, April 15, 2025
Hi,
Thank you for your feedback, and we're sorry to hear your unit arrived without a dipstick. That’s definitely not the experience we want for our customers, and we understand your frustration. Please reach out to us at support@wpowereq.com or 1-855-944-3571 so we can get this resolved for you as quickly as possible. We appreciate you bringing this to our attention and the opportunity to make it right.
Thanks,
Sydney, Westinghouse
Thank you for your feedback, and we're sorry to hear your unit arrived without a dipstick. That’s definitely not the experience we want for our customers, and we understand your frustration. Please reach out to us at support@wpowereq.com or 1-855-944-3571 so we can get this resolved for you as quickly as possible. We appreciate you bringing this to our attention and the opportunity to make it right.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
4
I expect the best from Westinghouse
on April 9, 2025
Posted by: kernel51
from MI
I took delivery today. I was hoping to have a clear path to hooking up to Natural Gas but my plumber says that he can't provide a NG hookup until he gets more info from gas company because there is no included spec for the potential BTU output included with the documentation. No problem using other fuels.
No, I would not recommend this to a friend.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great Generator for whole home hurricane
on April 7, 2025
Posted by: N. Zar
from Sw florida
I live in florida and bought this after IAN. I have used it twice since during helene and Milton. It ran my whole house minus one or two rooms to i clude a 4 ton ac, two refrigerators, a deep freezer, microwave, 3 bedrooms and living room. It was flawless. Propane and gas switch over is easy. The best part is an oil change is so simple with the extended hose. The nrst home purchase i ever made.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com