Customer reviews from westinghouse.com
Westinghouse - 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start - Black
Average customer rating
4.7
(1,980 Reviews)
Rating breakdown 1,980 reviews
5 Stars
1,606
4 Stars
267
3 Stars
51
2 Stars
16
1 Star
40
95%of customers recommend this product.
(
1,780 out of
1,867)
Customer Reviews for Westinghouse - 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start - Black
Customer Rating
5
Runs great
on July 19, 2024
Posted by: JacobS96
Ran great for hurricane beryl outage, only shut down for oil change. Ran for about 6 days
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
2nd Chance Generator
on August 30, 2024
Posted by: Too much time
from Texas
I purchased my original generator April of 2022 it’s now Sept 2024. So far it has only worked 30 minutes. It’s been in the shop all that time. They finally decided to replace it with a new updated generator. Well ok that’s fine but I do not have confidence it is dependable. Time will tell. I had to purchase an additional generator and really don’t need it any more. The service people were great but it just takes too long to get anything done. Generators should work when needed I’ve spent way too much on this one and I don’t know if the new one has a warranty as I’m waiting for them to call me back do I can ask. I think I’ll just sell it and be done with this brand.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, September 6, 2024
Hello, thank you for letting us know about your experience, we are genuinely sorry that the product was not able to run, and we fully understand the return. I have passed your feedback to our quality control team to ensure that we are providing the best products possible. We hope you will consider us for your next power generation purchase but we understand that this has soured our reputation. If there is anything we can do to help please let us know at 1-855-944-3571 or support@wpowereq.com.
Thank you,
Zach - Westinghouse
Thank you,
Zach - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Geat Generator
on August 5, 2020
Posted by: Cobrajet 428
from Detroit MI
Simply a great machine. Well built and powerful. Very quiet for its size.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Real nice unit!
on August 7, 2020
Posted by: action
from Cape Coral, FL
Bought this for hurricane season here in SW florida. Well built machine..used it twice already at my shop.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Good & Strong
on August 10, 2020
Posted by: JayVee
from Houston, TX
It's a strong & good running generator. Unfortunately the providing cranking batter is undersized and the one I received would not start the generator even after fully charging. Otherwise, it cranks great using a small Li-Ion jump pack. Will be contacting customer support.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Quality & Great Features
on August 23, 2020
Posted by: Scoutshonor
from Texas
Great product. Had all the features I was looking for. Powerful, dual fuel, strong construction and an idle capability. The user manual really needs to be updated. There is no place that lets you know the part numbers for maintenance. They give you the spark plug part number but not the numbers for the air, oil and gas filter. Also, it would be nice to see the various examples of how much of each fuel is being used for certain levels of wattage usage. Great job, Westinghouse!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Update to Review
on October 19, 2020
Posted by: AFRET
from California
The generator works great. Using with a transfer switch and it produces all the power we need. I would recommend this generator for anyone wanting to power their home during a power outage. We endure Public Safety Power Shutoff events which can mean no power for several days to a week. Deducted a star because it was extremely difficult to get technical assistance. Finally, got some help after 10 business days and it turns out the problem I thought I had is normal. I thought I had an issue with low voltage and RPMs but it turns out it the Smart Idle feature--wish was better explained in the manual. Guess I was not the only one with concerns as I was told there is going to a switch to turn off the Smart Idle feature based on feedback.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Lots of power, low THD for electronics.
on November 5, 2020
Posted by: Greasy fingers
from California
Love electric start, and dual fuel is a plus! Bought to be able to run central AC, and more.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com