Customer reviews from westinghouse.com
Westinghouse - 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start - Black
Average customer rating
4.7
(1,980 Reviews)
Rating breakdown 1,980 reviews
5 Stars
1,606
4 Stars
267
3 Stars
51
2 Stars
16
1 Star
40
95%of customers recommend this product.
(
1,780 out of
1,867)
Customer Reviews for Westinghouse - 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start - Black
Customer Rating
5
Nice setup
on November 7, 2025
Posted by: Texas Lady 1975
from Somewhere down a dirt road
This generator is perfect for our 1600 Sq ft home and 12x24 tiny home.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
2
MUFFLER WELD POINT ISSUES
on November 8, 2025
Posted by: ANB-Trust
from Dutchess County, New York
I have had this unit for less than five (5) months (Purchased in June of this year, and received around 20 June, 2025. It is now November 8 and the blow out of the muffler weld points occurred towards the end of October. Around the 21st or 22nd.). The unit has performed very well using only one 50 AMP outlet. The unit does still struggle when any loads peak at above 40 amps. That said, I hope to have this hooked directly into the service to test the full 125 amp capacity. Now for the bad news... As you can see by the attached images, the muffler weld points (both of them) have blown out. This is a dual muffler system and very loud especially with this issue. The other issue I have found is accessory parts for this unit are very limited. I am purchaseing a zombie box enclosure for this generator and due to the dual exhaust a customization needs to be fabricated to pipe the muffler to the exhaust ports there are no exhaust extenders nor is there a range extender for the remote fob sensor. Finally The battery charger that came with the unit does not charge the battery. Though this is a powerful unit and one that I think really gets the job done, These issues are really making it hard for me to give a better review score.
Response from westinghouse.comBy eComm, November 11, 2025
Hi,
Thank you for taking the time to share such a detailed review. We’re glad to hear that the generator has been performing well under load, but we’re truly sorry for the issues you’ve experienced with the muffler welds and accessories. That’s not the level of quality we aim to deliver, and we appreciate you bringing this to our attention. Our team would like to review the situation further to help resolve the muffler issue, as well as the battery charger concern, and explore accessory options to support your setup needs. Please reach out to us at support@wpowereq.com or 1-855-944-3571 so we can gather a few details and provide the appropriate parts or warranty support.
Thanks,
Sydney, Westinghouse
Thank you for taking the time to share such a detailed review. We’re glad to hear that the generator has been performing well under load, but we’re truly sorry for the issues you’ve experienced with the muffler welds and accessories. That’s not the level of quality we aim to deliver, and we appreciate you bringing this to our attention. Our team would like to review the situation further to help resolve the muffler issue, as well as the battery charger concern, and explore accessory options to support your setup needs. Please reach out to us at support@wpowereq.com or 1-855-944-3571 so we can gather a few details and provide the appropriate parts or warranty support.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Good
on November 10, 2025
Posted by: nanob
from Memphis TN
I just bought this item. It seems everything is working properly.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great product
on November 17, 2025
Posted by: chips 1
from Somerset, KY
Have not used yet, electricians hooking up for whole home back-up wed. Nov. 19th
looks like a great generator!
looks like a great generator!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Fuel options
on November 20, 2025
Posted by: JIBBERJABBER
from COCOA, FLORIDA
I only bought this a week ago. Setting it up now. Will have to review again after it performs. Best thing is the tri-fuel option for when things are limited after a hurricane.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great generator
on November 22, 2025
Posted by: Mitchell 123
from Arnaudville Louisiana
This is a great product and you won't be dissatisfied much cheaper than the generac
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Second One of These
on November 24, 2025
Posted by: Insulation
from Nebraska
First 10 months on the first generator were good. Manufacturer took care of the unit not working. Hoping this one works longer. When it ran it ran very well.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
3
Nice Generator
on November 26, 2025
Posted by: meawaddy
from Kentucky
Just got my generator. Trying to get the key fob to sync but the start/stop button does not seem to be working.
Response from westinghouse.comBy eComm, November 28, 2025
Hi,
Thank you for sharing your feedback. I'm sorry to hear you are having issues with your key fob. We’d be happy to help get this resolved quickly. When you have a moment, please reach out to us at support@wpowereq.com or 1-855-944-3571 with your order details and a quick description of what happens when you press the button. Our support team can walk you through a couple of troubleshooting steps and, if needed, provide a replacement part right away.
Thanks,
Sydney, Westinghouse
Thank you for sharing your feedback. I'm sorry to hear you are having issues with your key fob. We’d be happy to help get this resolved quickly. When you have a moment, please reach out to us at support@wpowereq.com or 1-855-944-3571 with your order details and a quick description of what happens when you press the button. Our support team can walk you through a couple of troubleshooting steps and, if needed, provide a replacement part right away.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com