Customer reviews from westinghouse.com
Westinghouse - 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start - Black
Average customer rating
4.7
(1,980 Reviews)
Rating breakdown 1,980 reviews
5 Stars
1,606
4 Stars
267
3 Stars
51
2 Stars
16
1 Star
40
95%of customers recommend this product.
(
1,780 out of
1,867)
Customer Reviews for Westinghouse - 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start - Black
Customer Rating
5
Nice generator.
on August 24, 2025
Posted by: Al500
from Battle Creek, MI
I purchased this large generator hoping it would be able to power the 3.5 ton AC. Hooked it up to natural gas and the generator was able to power the AC easily. If it can power the AC it will be able to power both the electric water heater and the well pump and anything else we need powered. I am 78 yrs ,150 lbs. and can easily move the generator into position.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Generator
on August 25, 2025
Posted by: Carlos772
from Florida
Looks like a tank works like a charm hurricane ready
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Got it fast
on August 25, 2025
Posted by: Bill123456
Looks good haven't used it yet. But looks it will work.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Power House
on August 26, 2025
Posted by: Jamepc
This is better then a nuclear power plant, without the radiation too!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Wgen14500tfl
on August 26, 2025
Posted by: Brian77008
from Houston, Texas
I bought this generator as a home back up generator and have it connected through my electric panel with a 50 amp breaker
I have a 3200 ft.² home with an additional garage apartment that is 600 ft.². This generator is able to run my whole house, including three air conditioners. I have a 4 ton, a 2 ton and a 1 ton. The 4 ton and 2 1/2 ton are for the house and I put soft starts on them. The 1 ton is for the garage apartment with no soft start.
I have used this generator during power outages, and it will start and run all three AC units as long as they do not start at the same time.
I’ve had no issues with the generator stopping during AC starts. I just hear it changing to a low tone as more load is put on it, but it has never stopped. I would recommend this generator for anyone looking for a home power back up.
I have a 3200 ft.² home with an additional garage apartment that is 600 ft.². This generator is able to run my whole house, including three air conditioners. I have a 4 ton, a 2 ton and a 1 ton. The 4 ton and 2 1/2 ton are for the house and I put soft starts on them. The 1 ton is for the garage apartment with no soft start.
I have used this generator during power outages, and it will start and run all three AC units as long as they do not start at the same time.
I’ve had no issues with the generator stopping during AC starts. I just hear it changing to a low tone as more load is put on it, but it has never stopped. I would recommend this generator for anyone looking for a home power back up.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Mobile command center power
on August 26, 2025
Posted by: DRS BRIAN
Bought this to supply power to our mobile command and training trailer.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great Features
on August 26, 2025
Posted by: MLK85
from Tampa, FL
This is the most powerful output of a generator in its class
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
3
WGEN14500/18000, initial review
on August 27, 2025
Posted by: Paulrg
from Tampa, Florida.
Only 3 stars at present until Westinghouse responds. And, no recommendation until Westinghouse responds.
Assembly instruction are clear, and assembly and initial setup went pretty well, but there are a couple of issues. Once the wheels are on, the battery cannot be removed to connect the cables, so off came the wheel. Also, the dip stick is awkward to use because on a instruction plate above the stick's grip. Still, minor issues.
I put in 5 gallons of 87 octane unleaded gas (<10% alcohol).
The generator started immediately, with no issues. I let is run for an hour without any load connected.
I do have a concern about the engine and generator stability. The engine RPM had a slight instability which sounded like a very, very, slight misfire, but no popping from the exhaust.
Voltage and Frequency shown on the set's display was 240 +/- 1V, and 59.6 - 59.9 HZ.
I did not connect it to my house, choosing to wait until the following day.
Following day: The set powered up immediately, which was nice, but I noticed that the display was now showing an unstable frequency 59.3 - 59.8 HZ (why lower than yesterday?). Voltage was 240/241 V.. Stopped and restarted the set, but no difference.
I had intended connecting to the house though the 50A inlet and interlock, but, before doing so, I decided to first look at the voltage waveform with an oscilloscope and meter. I was surprised to see that the intended sine wave looked more like a triangular wave.
I don't know if this is the correct output from the Westinghouse generators, so I will look forward to Westinghouse's response.
Attached are two video's showing the generators output vs my utility supply. For a valid comparison, the same test setup was used.
Couldn't attach the videos because it seems that Westinghouse only accepts YouTube videos, so all I can show is a photo of the WGEN's output waveform.
Assembly instruction are clear, and assembly and initial setup went pretty well, but there are a couple of issues. Once the wheels are on, the battery cannot be removed to connect the cables, so off came the wheel. Also, the dip stick is awkward to use because on a instruction plate above the stick's grip. Still, minor issues.
I put in 5 gallons of 87 octane unleaded gas (<10% alcohol).
The generator started immediately, with no issues. I let is run for an hour without any load connected.
I do have a concern about the engine and generator stability. The engine RPM had a slight instability which sounded like a very, very, slight misfire, but no popping from the exhaust.
Voltage and Frequency shown on the set's display was 240 +/- 1V, and 59.6 - 59.9 HZ.
I did not connect it to my house, choosing to wait until the following day.
Following day: The set powered up immediately, which was nice, but I noticed that the display was now showing an unstable frequency 59.3 - 59.8 HZ (why lower than yesterday?). Voltage was 240/241 V.. Stopped and restarted the set, but no difference.
I had intended connecting to the house though the 50A inlet and interlock, but, before doing so, I decided to first look at the voltage waveform with an oscilloscope and meter. I was surprised to see that the intended sine wave looked more like a triangular wave.
I don't know if this is the correct output from the Westinghouse generators, so I will look forward to Westinghouse's response.
Attached are two video's showing the generators output vs my utility supply. For a valid comparison, the same test setup was used.
Couldn't attach the videos because it seems that Westinghouse only accepts YouTube videos, so all I can show is a photo of the WGEN's output waveform.
Response from westinghouse.comBy eComm, September 5, 2025
Hi, Thank you for your detailed feedback. We’re glad to hear that the assembly and initial startup went smoothly and that the generator powered up as expected. We appreciate you sharing your observations about the battery access, dipstick placement, and engine stability, as well as your measurements of voltage and frequency. We understand your concerns regarding the waveform and output stability, and we want to make sure everything is functioning correctly. Our technical support team will review the details you provided and follow up with you directly to address your questions and help resolve any issues. Please expect a response soon, and in the meantime, if you’d like to reach us directly, you can contact us at support@wpowereq.com or 1-855-944-3571. Thanks, Sydney, Westinghouse
Written by a customer while visiting westinghouse.com