Customer reviews from westinghouse.com
Westinghouse - 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start - Black
Average customer rating
4.7
(1,980 Reviews)
Rating breakdown 1,980 reviews
5 Stars
1,606
4 Stars
267
3 Stars
51
2 Stars
16
1 Star
40
95%of customers recommend this product.
(
1,780 out of
1,867)
Customer Reviews for Westinghouse - 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start - Black
Customer Rating
1
Broke generator
on July 9, 2024
Posted by: Gina2024
from Hardin Texas
I bought this due to living in Texas with Hurricane season coming. Hurricane in the Gulf and I went to set it up and it wouldn't work. I called service department they were great. Missing fuse would be mailing in 5-7 days. I said since you sold me an expensive broke generator shouldn't you overnight the part. Their reply 5-7 days. So here a sit after hurricane with no electricity and a defective generator in my garage.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, July 15, 2024
Hi,
We sincerely apologize for any inconvenience this has caused you. Thank you for bringing this to our attention, as it helps us identify areas to improve our products and services. Should you have any questions or concerns, please don't hesitate to reach out to us at westinghousevip@wpowereq.com and we'd be happy to assist you.
Thanks,
Sydney, Westinghouse
We sincerely apologize for any inconvenience this has caused you. Thank you for bringing this to our attention, as it helps us identify areas to improve our products and services. Should you have any questions or concerns, please don't hesitate to reach out to us at westinghousevip@wpowereq.com and we'd be happy to assist you.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
4
Bad and Good
on June 15, 2020
Posted by: bbob
from Miami FL
This is a plus/minus review. On the plus side, the generator pulls like a mule. It powers a 4 ton AC, freezer/fridge combo and a dozen LED lights without a problem. That is impressive. All on propane, which is the weaker of the two fuel options. On the minus side, I don't think the Westinghouse engineers ever took one of these gens out of the box and tried to start it. In no particular oder, the battery per factory hook up is backwards (see photo where I reversed Positive and Negative leads), the wheel placement interferes with the 220v plug (the wheel placement places way too much stain on the plug), the fuel selector is anything but straightforward, it is unclear from the quickstart manual about how much oil to put in. And my battery lost a cell during shipment. Westinghouse Support told me to go to a local auto parts store to get it replaced.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
GREAT FEATURES,GOOD QUALITY
on August 8, 2020
Posted by: GIBBY56
from FORT WHITE ,FLORIDA
THIS IS MY 2ND WESTINGHOUSE GENERATOR.BOUGT IT TO POWER A 2ND HOUSE. ALWAYS OWNED GENERAC GENERATORS. I AM GLAD I GAVE WESTINGHOUSE A TRY.VERY HAPPY WITH THE PRODUCT,GOOD QUALITY,GOOD FEATURES
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Well Built
on August 5, 2021
Posted by: Maccabee
from Sonora, Texa
After our loss of power generation due to extended freezing weather in February 2021, I knew I was going to buy a solution. It took a couple of months to evaluate needs and choices, then another month to compare retail prices and availability. I was happy to find this U.S.-engineered Westinghouse packed with features and exactly what I need.
An electrician installed a 200 amp, double throw transfer switch and 50 amp receptacle for this generator. This will allow me to switch over to generator power and add load incrementally. It handled my largest power users without a quiver.
I am very happy with it.
An electrician installed a 200 amp, double throw transfer switch and 50 amp receptacle for this generator. This will allow me to switch over to generator power and add load incrementally. It handled my largest power users without a quiver.
I am very happy with it.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Easy Start. Quiet, low harmonic Distortion
on July 29, 2021
Posted by: golf guy
from Stuart, FL
I bought this unit a month ago. Semi Truck delivery to my home a very pleasant and helpful driver unloaded this unit from his truck with a motorized fork lift/dolly. He delivered it into my garage. Unpacking an extremely well packaged and protected item like my generator was a bit of a challenge however the effort was well worth revealing a fabulous new Westinghouse generator in perfect condition.
I went through the stop procedures, minimal, plugged it into my home system and with a touch of a button was generating Low Sine 240 volts to power my entire house including my whole house AC. Only run on propane so far hate to put gas into it yet :=). Works great low noise level 74 Db especially compared to my replaced Honda EB 11000. Thank you Westinghouse.
I went through the stop procedures, minimal, plugged it into my home system and with a touch of a button was generating Low Sine 240 volts to power my entire house including my whole house AC. Only run on propane so far hate to put gas into it yet :=). Works great low noise level 74 Db especially compared to my replaced Honda EB 11000. Thank you Westinghouse.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Powerhouse
on August 18, 2021
Posted by: SirWalt
from Houston, Texas
I set this generator up to run my house. Plugged it directly to the breaker box from the 50amp plug. It worked flawlessly. Only had a bit of a drag on it when the a/c kicked on (as expected). Carried the load easily on propane. It is pretty quiet for a generator this size. I couldn’t be more happy.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Top of the line
on September 4, 2021
Posted by: jsjr58
from Victoria TX
I brought this generator in May and have used it a few time when the power went out. We had a 50 Amp connection wired to the house. My house is all elect and the generator ran everything in the house including the AC. I have only used propane up to this point. My house is a 2100 sq ft home and it had no problem powering everything.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Excellent value & features for the price!
on September 28, 2021
Posted by: DrBST
from San Antonio, TX
I spent months looking for the right generator for my home, no doubt pushing 100 h of research online (and loud eye-rolls from my better half). I debated a whole home generator and, while I could get more power, I could not easily take it with me should I move, plus the significantly higher price tag. For the frequency of power outages we get in central Texas, the WGen12000DF was the perfect mix between power, features and price. Especially attractive to me was the ability for the dual fuel option and the very low TDH% (I didn't want to worry about all the electronics that could be plugged in at the moment when the generator came on). Do your homework and take time to shop around; but if you're looking for a powerful generator you can't go wrong with this one.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com