Customer reviews from westinghouse.com
Westinghouse - 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start - Black
Average customer rating
4.7
(1,994 Reviews)
Rating breakdown 1,994 reviews
5 Stars
1,619
4 Stars
268
3 Stars
51
2 Stars
16
1 Star
40
95%of customers recommend this product.
(
1,787 out of
1,874)
Customer Reviews for Westinghouse - 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start - Black
Customer Rating
2
Works but Engine shuts off after 5-10 minutes of o
on October 23, 2022
Posted by: ww12491
Bought this as a backup generator for my house and it performs as it should under load but the engine shuts down after 5-10 minutes of operation. Doesn't trip any breakers and starts right back up after shutting down. Being brand new this should not happen for what these cost.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Customer Care, October 24, 2022
We are sorry to hear about the trouble you are experiencing. Please contact us so we can identify the cause and solution. westinghousevip@wpowereq.com provide your contact and a tech can reach out.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Excellent user manual/delivery
on October 23, 2022
Posted by: Veto
from Maryland
Just got it yesterday, fired it up today .. started immediately… have not ran a load yet. But will, after the break-in period… unfortunately I have to run it for at lease 5 hours before I can put a substantial load on it.. but will have that done in a few days.. no problem
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Worked flawlessly and fired right up
on October 20, 2022
Posted by: RidgeMan
from MD
We live on a hill and wind is terrible. Kind of excited for the next power outage to test this under real circumstances. I didn't need to run everything at once but tried a real life power outage scenario at ran my house way better than expected!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Good Generator
on October 19, 2022
Posted by: The Master
from Florida
Reliable, has an easy manual to follow. Started up with the first try
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
2
Not Impressed
on October 19, 2022
Posted by: Snakeiis
from Ontario
So, I set up Gen. Missing bolt for battery. Found a bolt and installed. Filled with oil and started without load. Looked around a saw gas shooting out near propane hookup and cooling fan was sucking it in and spraying all over Gen. Shut down and traced back under air filter. Removed lower housing for air filter and found one of the bolts loose too. The fuel shut off pushed out of the housing also when we tried to troubleshoot and lost more gas. Found one of the fuel lines cracked at clamp. I replaced the line. Running ok.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Customer Care, October 20, 2022
We are sorry to hear about the issues you experienced with a new product. We will contact you shortly to learn more about the issues to share with our quality and engineering team.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Fires Right Up!
on October 17, 2022
Posted by: Zhigo16
from Syracuse, NY
Purchased the WGen Dual Fuel 12KW/9.5KW generator on Tuesday and it was delivered free the following Monday. Assembly was easy even for a 60 y/o woman despite this 200+ lb beast. Filled oil. Hooked up propane regulator. Connected battery, turned on & started it up. One press of the start button & it automatically tried to start 3 times before firing up. Powered the main breaker & tested all the 120V outlets...all drawing power. Tesyed the remote key fob several times & she shuts off & restarts like a champ.. Will have an electrician install a transfer switch & interlock before it gets cold so I can have peace of mind this cold dark winter.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
WGen12000DF
on October 15, 2022
Posted by: Texas Guy
from Carrollton, TX
Ran it 5 hours powering my house to break it in. Ran it on gas but mostly ran it on propane. Ran great on both. Hope to never have to use it but I'm ready.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
gREAT CONSTRUCTION
on October 15, 2022
Posted by: DFlo
from Fort Myer FL
i JUST RECEIVED AND UNCRATED THE wGEN 12000DF AND i MUST SAY THE DESIGN AND CONSTRUCTION LOOK GREAT! CAN'T WAIT TO START IT UP. THE STARTUP PROCEDURE IS VERY EASY TO FOLLOW!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com