Customer reviews from westinghouse.com
Westinghouse - 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start - Black
Average customer rating
4.7
(1,980 Reviews)
Rating breakdown 1,980 reviews
5 Stars
1,606
4 Stars
267
3 Stars
51
2 Stars
16
1 Star
40
95%of customers recommend this product.
(
1,780 out of
1,867)
Customer Reviews for Westinghouse - 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start - Black
Customer Rating
5
It is a Beast!!!
on October 4, 2021
Posted by: Southpaw2
from Austin, TX
So, today was perfect weather outside. The power goes out unexpectedly. We ran the generator for a full 2 hours on gas until it was empty and power was back on. This generator powers our whole house washer, dryer. AC (4ton), TV, and lights. It did not blink with the load it carried. It is a truly a beast. After a lot of research, we decided on this one to have true back up generator. We had a certified electrician install a 50 amp inlet to the main breaker box. It is worth the peace of of mind to have it done correctly. Then we purchased our cord from Acme Tools. We recommend going with straight blade in the for the generator as it is easy to plug in and pull out. We even bought a customized cover for it. What a great product and the Westinghouse brand is second to none.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Fuel Selector Switch Mislabeled on WGEN12000DF
on May 24, 2022
Posted by: Dusty Cannon
Great generator! Started right up on propane once I realized the fuel selector switch is mislabeled on the generator. The switch, actually, is up for gasoline and down for propane, as per the manual. See attached photo differences between generator and manual.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Still Disappointed
on July 3, 2022
Posted by: Scudrunner
from Dallas
It's asking me to do a review for each of my warranty registrations, so this is my second one. As I mentioned previously, two new 20,000 Watt generators arrived without the washers for the axels, or the trickle chargers necessary to keep the battery ready to go during a power failure. I let the washers slide and just went to the hardware store, but the chargers are a different matter. There is no pull rope on these big units. No battery, no start. What's worse is that we've cranked them so they can run for the 5 hour break in period as you're not supposed to exceed 50% of the load during that time and we wanted them to be ready for a real power failure. Unfortunately we're experiencing random shutdowns. It can be restarted after about 30 seconds or so, but I'm wondering if the auto choke is kicking in and choking the engine. Whatever the case, this is not acceptable for units that are for emergency use.
No, I would not recommend this to a friend.
Written by a customer while visiting westinghouse.com
Customer Rating
5
The Beast I was looking for
on December 27, 2024
Posted by: Hurricane Eater
from Fishhawk, Florida
The quality build on this item is top notch and was packed to perfection. Not a scratch on the unit! I’m retiring my little Briggs Q6500. This will run my entire house including 4 and 3 ton ACs with soft start. I will post a follow up review once everything is connected.
Written by a customer while visiting westinghouse.com
Customer Rating
5
WGen12000DF Portable Electric Generator
on August 3, 2021
Posted by: Sozo
from Lafayette, LA
I bought this generator and it was delivered 6 weeks later. Just received it today, 8-3-21. The delivery Co. was very good, no apparent damages after checking carefully and the delivery Co. helped me move it into my shop. The quality of this generator is excellent! I like that this one produces adequate clean electricty at <5% THD. Its purpose is to power up some of my house lights and appliances and a submersible water well. After researching, I find the price is very reasonable. I will break-in the generator this coming weekend as the manual directs. It has a battery start (no pull rope), remote control & idle speed control when power is not required. I have a 100 gal. propane tank that will last about 2-3 continuous days before I must refill and/or I can then use 20# propane bottles or gasoline if needed for a longer period of time. It is saved in my air conditioned shop until I wheel it out for use. In my opinion, propane is the best cleanest and most trouble free fuel. When determining how many watts you need, be sure to stay at or below 80% of the rated watts and be sure to reduce the wattage rating also by 4% if used during 100F weather.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Solidly built unit
on February 11, 2021
Posted by: Michael2750
from Daytona Beach Fl.
I bought this generator mid-way through 2020 but was not able to really check it out and write a review until now.. Let me explain I work in emergency preparedness for a large utility and do to the pandemic and multiple storms in 2020, I had to put my new generator on the back burn. I will say that I researched many other units and waited @ 6months for this one to become available. I could not be more pleased wit the quality of the unit and the solid design. Hopefully I will not have the need to use it anytime soon but have great piece of mind that my wife will not be in the dark should we we affected by a storm and I am away working to help restore power for others.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Generator keeps turning off by itself
on January 21, 2024
Posted by: Andorinha
from New Milford ct
I bought it 3 months ago and so far I’m not happy with it.. it’s keeping turning off by itself !!!
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, January 23, 2024
Hello, thank you for your purchase, we are genuinely sorry to hear about your experience. We understand the frustration of purchasing a product and then having issues within the first couple months. I have passed your feedback to our quality control team to ensure that we are providing the best products we can. Please reach out to us at 1-855-944-3571 or support@wpowereq.com and we will do our best to make things right!
Thank you,
Zach - Westinghouse
Thank you,
Zach - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
4
I bought this one and I was very impressed 👌.
on July 29, 2024
Posted by: Chappy Chap
from Wharton tx
I bought this to run my whole house and it gets the job done ✔️ so happy.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com