Customer reviews from westinghouse.com
Westinghouse - 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start - Black
Average customer rating
4.7
(1,980 Reviews)
Rating breakdown 1,980 reviews
5 Stars
1,606
4 Stars
267
3 Stars
51
2 Stars
16
1 Star
40
95%of customers recommend this product.
(
1,780 out of
1,867)
Customer Reviews for Westinghouse - 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start - Black
Customer Rating
5
Well built
on November 15, 2024
Posted by: Dpap
from Boston
Admittedly, I haven't tried powering my entire house yet. I just received the generator and tested it with propane and a hair dryer. But it looks and feels solid. I plan on updating this review after having a chance to fully test the equipment though.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Terrible service regarding warranty
on December 6, 2024
Posted by: Pistoffinsulater
from Campbell river bc
I bought this unit 2023 so it's still under warranty. Mechanair is unable to provide a service center to me to have my unit repaired. It's no longer producing power though the engine works fine. I run a sprayfoam business and the downtime has cost me 20k in lost revenue. Given no other options I've had to buy a new unit to replace the broken one and now I'm having problems with that one too.
I've bought these machines with a three year warranty. I deserve a working machine.
I've bought these machines with a three year warranty. I deserve a working machine.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, December 9, 2024
Hi,
Thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our quality control team to ensure that we are producing the best units possible. Please contact us at westinghousevip@wpowereq.com and we will escalate your case to ensure you get the help you need.
Thanks,
Sydney, Westinghouse
Thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our quality control team to ensure that we are producing the best units possible. Please contact us at westinghousevip@wpowereq.com and we will escalate your case to ensure you get the help you need.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Extremely Satisfied!!
on January 24, 2025
Posted by: Anonymous
from Houston Texas
I wanted to be sure that I was prepared for the power outages in Houston Texas. We've experienced power outages in various conditions; winter and summer. I needed a generator that can handle powering my entire house and some. See, I have a neighbor that is a senior citizen that is taking care of her disabled daughter and I wanted a generator that could handle both houses. We both had an electrician to get our houses with the capability to connect to the generator and we were so excited to see both our houses running of of the Westinghouse Tri fuel 20000! I also turn on my A/C unit on this generator and it handled it like a champ! We were so impressed and believe that we are now prepared for any outage in our area. Thank you Westinghouse family. Great product!!!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Total garbage stay away from this brand!
on March 24, 2025
Posted by: c1050
from Texas
I bought this generator in back in Jul 2024. It has never worked and it's been in a service center since August 2024. Fault is the fuel selector system which does not feed any fuel into the engine.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, March 27, 2025
Hi,
We sincerely apologize for the frustration you've experienced with your generator. This is certainly not the experience we want for our customers, and we understand how disappointing it must be to have your unit in service for this long. Please know that our team is fully committed to resolving this for you as quickly as possible. If you haven’t already, we encourage you to reach out to us at westinghousevip@wpowereq.com with your case details so we can expedite a solution. We truly appreciate your patience and your trust in Westinghouse, and we look forward to making this right.
Thanks,
Sydney, Westinghouse
We sincerely apologize for the frustration you've experienced with your generator. This is certainly not the experience we want for our customers, and we understand how disappointing it must be to have your unit in service for this long. Please know that our team is fully committed to resolving this for you as quickly as possible. If you haven’t already, we encourage you to reach out to us at westinghousevip@wpowereq.com with your case details so we can expedite a solution. We truly appreciate your patience and your trust in Westinghouse, and we look forward to making this right.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
2
Worked for one and sharted the bed.
on May 23, 2025
Posted by: Bob701
Bought Westinghouse GEN. from Family Farm and Home.
Owned a little over a year and it will not start (electric nor pull).
Westinghouse is the Ford of small engines - DON’T TRUST THEM.
GENs are easy to repair - fuel, fire and air, especially at a year old, but who has time for these games so early on? Not this guy, regardless of their warranty.
If it malfunctions this quickly it’s not considerable. No excuses. It means the design engineer doesn’t care, thus the company doesn’t care. Poor Q/C and design. Shenanigans.
Will have repaired and sell if anyone will buy it. We wonder why no foreigners want to sell or buy American made products made recently.
Owned a little over a year and it will not start (electric nor pull).
Westinghouse is the Ford of small engines - DON’T TRUST THEM.
GENs are easy to repair - fuel, fire and air, especially at a year old, but who has time for these games so early on? Not this guy, regardless of their warranty.
If it malfunctions this quickly it’s not considerable. No excuses. It means the design engineer doesn’t care, thus the company doesn’t care. Poor Q/C and design. Shenanigans.
Will have repaired and sell if anyone will buy it. We wonder why no foreigners want to sell or buy American made products made recently.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, May 28, 2025
Hello,
Thank you for bringing this to our attention—we’re truly sorry to hear about your experience. I've shared your feedback with our quality control team to help us ensure we’re delivering the best possible experience. If you haven’t already, please don’t hesitate to contact us at westinghousevip@wpowereq.com. We’re here to help and will do everything we can to make things right.
Thanks,
Sydney, Westinghouse
Thank you for bringing this to our attention—we’re truly sorry to hear about your experience. I've shared your feedback with our quality control team to help us ensure we’re delivering the best possible experience. If you haven’t already, please don’t hesitate to contact us at westinghousevip@wpowereq.com. We’re here to help and will do everything we can to make things right.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
4
Natural Gas Hose NOT included
on June 9, 2025
Posted by: Ram5150
from Spring, Tx
Online ad said Natural Gas Hose included. Westinghouse would not honor ad
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
BEAST!!!
on February 8, 2026
Posted by: Magnolia, TX
from Magnolia, TX
Wanted to upgrade to a generator that had the capabilities of powering whole home and pool on NG, this should do the trick! Much better value hiring an electrician to install a 50A interlock kit and a plumber to install a 3/4” gas outlet compared whole home standby option $$$. The peace of mind of running the pool during a winter outage or HVAC during the Texas summer heat was the point of purchasing this BEAST! I’m upgrading from a 10K Tri fuel generator with only 30A capabilities, it ran the essentials, but not the whole home. If you have NG access, then this generator is a no brainer to purchase. Only negative so far is I couldn’t get the keyless start fob to pair.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
NOT RECOMENDED gen20000
on June 23, 2023
Posted by: Not recommend
from Texas
Generator starts and runs and shuts off randomly. After 15 min. , 22, 5, 45, minutes . Been with out power. Tried at 3 in n
the morning after let it cool down to see if there is a overheating but exactly same thing happened as I'm writing the review. My old general 8000 after being in storage for 3 yrs works perfectly fine in my neighborhood house after I let him borrow since I bought this new gen20000 generator.
Garbage. Good luck!!!! with the tech support.
the morning after let it cool down to see if there is a overheating but exactly same thing happened as I'm writing the review. My old general 8000 after being in storage for 3 yrs works perfectly fine in my neighborhood house after I let him borrow since I bought this new gen20000 generator.
Garbage. Good luck!!!! with the tech support.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Customer Care, June 26, 2023
Thank you for your review. We are sorry to hear about your problem and would like to see if you can send your contact information to WestinghouseVIP@wpowereq.com so a Sr. Tech can reach out to you to troubleshoot.
Written by a customer while visiting westinghouse.com