Customer reviews from westinghouse.com
Westinghouse - 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start - Black
Average customer rating
4.7
(2,021 Reviews)
Rating breakdown 2,021 reviews
5 Stars
1,641
4 Stars
269
3 Stars
54
2 Stars
16
1 Star
41
95%of customers recommend this product.
(
1,806 out of
1,894)
Customer Reviews for Westinghouse - 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start - Black
Customer Rating
5
Great features
on September 8, 2025
Posted by: Buck@2025
from Lindale, TX
Installation is easy. It is heavy but my wife can move it around. Noise level is acceptable.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Great generator
on September 8, 2025
Posted by: Gig2025
from Alexandria, LA
I bought this item almost a year ago and it has served me well.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Looks good
on September 4, 2025
Posted by: Cmsair
from Breckenridge Texas
Just bought this. Looks great and it’s huge. I’m sure it will run as good as it looks
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Easy to set up and store. Maintenance appears easy
on September 3, 2025
Posted by: CaptCapt
from Florida
Bought as a backup standby unit for whole house. Tri fuel is definitely a benefit as some gasoline is not always available after a prolonged power outage. Propane is easily stored for quite some time and the ability to switch back and forth is definitely an advantage. Connected the unit to my barn and office easily and performed perfectly. I am in the process of connecting to the guest house via transfer switch which also feeds the barn I referenced earlier. Looks like a great product.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Worth the wait
on September 1, 2025
Posted by: KPerry
from Houston, Texas
We bought this big boy after reading the reviews. It is a big one. Heavy. I have not used it. Hopefully I will never have to. But, I feel confident and ready if I lose power.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Review
on August 29, 2025
Posted by: Zack313
from Pearland tx
The generator is a 20,000 tri fuel. It is capable of running an entire house on natural gas. It also has the options to run on propane and natural gas.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
3
WGEN14500/18000, initial review
on August 27, 2025
Posted by: Paulrg
from Tampa, Florida.
Only 3 stars at present until Westinghouse responds. And, no recommendation until Westinghouse responds.
Assembly instruction are clear, and assembly and initial setup went pretty well, but there are a couple of issues. Once the wheels are on, the battery cannot be removed to connect the cables, so off came the wheel. Also, the dip stick is awkward to use because on a instruction plate above the stick's grip. Still, minor issues.
I put in 5 gallons of 87 octane unleaded gas (<10% alcohol).
The generator started immediately, with no issues. I let is run for an hour without any load connected.
I do have a concern about the engine and generator stability. The engine RPM had a slight instability which sounded like a very, very, slight misfire, but no popping from the exhaust.
Voltage and Frequency shown on the set's display was 240 +/- 1V, and 59.6 - 59.9 HZ.
I did not connect it to my house, choosing to wait until the following day.
Following day: The set powered up immediately, which was nice, but I noticed that the display was now showing an unstable frequency 59.3 - 59.8 HZ (why lower than yesterday?). Voltage was 240/241 V.. Stopped and restarted the set, but no difference.
I had intended connecting to the house though the 50A inlet and interlock, but, before doing so, I decided to first look at the voltage waveform with an oscilloscope and meter. I was surprised to see that the intended sine wave looked more like a triangular wave.
I don't know if this is the correct output from the Westinghouse generators, so I will look forward to Westinghouse's response.
Attached are two video's showing the generators output vs my utility supply. For a valid comparison, the same test setup was used.
Couldn't attach the videos because it seems that Westinghouse only accepts YouTube videos, so all I can show is a photo of the WGEN's output waveform.
Assembly instruction are clear, and assembly and initial setup went pretty well, but there are a couple of issues. Once the wheels are on, the battery cannot be removed to connect the cables, so off came the wheel. Also, the dip stick is awkward to use because on a instruction plate above the stick's grip. Still, minor issues.
I put in 5 gallons of 87 octane unleaded gas (<10% alcohol).
The generator started immediately, with no issues. I let is run for an hour without any load connected.
I do have a concern about the engine and generator stability. The engine RPM had a slight instability which sounded like a very, very, slight misfire, but no popping from the exhaust.
Voltage and Frequency shown on the set's display was 240 +/- 1V, and 59.6 - 59.9 HZ.
I did not connect it to my house, choosing to wait until the following day.
Following day: The set powered up immediately, which was nice, but I noticed that the display was now showing an unstable frequency 59.3 - 59.8 HZ (why lower than yesterday?). Voltage was 240/241 V.. Stopped and restarted the set, but no difference.
I had intended connecting to the house though the 50A inlet and interlock, but, before doing so, I decided to first look at the voltage waveform with an oscilloscope and meter. I was surprised to see that the intended sine wave looked more like a triangular wave.
I don't know if this is the correct output from the Westinghouse generators, so I will look forward to Westinghouse's response.
Attached are two video's showing the generators output vs my utility supply. For a valid comparison, the same test setup was used.
Couldn't attach the videos because it seems that Westinghouse only accepts YouTube videos, so all I can show is a photo of the WGEN's output waveform.
Response from westinghouse.comBy eComm, September 5, 2025
Hi, Thank you for your detailed feedback. We’re glad to hear that the assembly and initial startup went smoothly and that the generator powered up as expected. We appreciate you sharing your observations about the battery access, dipstick placement, and engine stability, as well as your measurements of voltage and frequency. We understand your concerns regarding the waveform and output stability, and we want to make sure everything is functioning correctly. Our technical support team will review the details you provided and follow up with you directly to address your questions and help resolve any issues. Please expect a response soon, and in the meantime, if you’d like to reach us directly, you can contact us at support@wpowereq.com or 1-855-944-3571. Thanks, Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great Features
on August 26, 2025
Posted by: MLK85
from Tampa, FL
This is the most powerful output of a generator in its class
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com