Customer reviews from westinghouse.com
Westinghouse - 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start - Black
Average customer rating
4.7
(1,980 Reviews)
Rating breakdown 1,980 reviews
5 Stars
1,606
4 Stars
267
3 Stars
51
2 Stars
16
1 Star
40
95%of customers recommend this product.
(
1,780 out of
1,867)
Customer Reviews for Westinghouse - 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start - Black
Customer Rating
1
Quality is lacking
on June 17, 2023
Posted by: TheMadPenguin
from Pandhandle Florida
50 amp socket would not accept plug until the plug was disassembled and hammered in one blade at a time (then reassembled). Then, on the 6th start, the starter fails to engage the flywheel resulting in much grinding noise and no engine start.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Customer Care, June 20, 2023
We are sorry to hear about the issues you have encountered with your purchase. Don’t hesitate to contact us at WestinghouseVIP@wpowereq.com with your contact information, and we will have a technician reach out to you.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Nice Genertator
on July 11, 2023
Posted by: Braut
from Louisiana
It was very easy to assemble and started right with gas. I did buy a conversion kit for natural gas it started right up again. With 1/2 line but it does need a 3/4 inch line from the house.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
20000 Watt Generator
on July 15, 2023
Posted by: Kk2023
from Douglas MA
Less than 1 run hour and having issues smoking from one cylinder.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, July 18, 2023
Hello, we are very sorry that you have had issues with your generator. Please reach out to our customer service team at 1-855-944-3571 or support@wpowereq.com, We are happy to help!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Best Generator For the Price, By Far!
on July 30, 2023
Posted by: Pual19
from Detroit
Installed wheels, oil, & connected battery... Unit fired right off. Used continuously for two days (on propane), not one issue. Ran A/C, two refrigerators, computer, lights... Best investment I've made in a long time. Only drawback is it's made in Vietnam, not American made.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great generator
on August 5, 2023
Posted by: G8keapor1
from VA
Only complaint is it is transfer switch ready. But you have to use arduino or do some serious research to get the st switch wire functions to be able to connect this to a real ATS unit. I use an Eaton ATS and have an arduino to accept the remote start/stop wires on the ATS unit to send a three second ground out pulse to simulate the push of the start/stop button. A slight pain in the but if you don’t know coding but there are enough open source fully functional code scripts that you can utilize to make it work. It makes no sense why they claim it to be transfer switch ready but then don’t allow you to use the startup feature of a real automatic transfer switch. Instead they only offer the st switch which doesn’t utilize the 50amp out, doesn’t give you a one minute timer before cutting the generator on or off incase it’s just a flicker vs an outage, and is way overpriced for its overall lack of usefulness given it wasn’t even designed to be used at the recommended distance from your house. Sure you could use it in conjunction with an ATS to start the generator and just have a 9watt led light bulb plugged into it to get it to turn on and stay on but that does rob you of a few watts and I don’t know the long term effects for using that and the 50amp plug. From what I have heard it can cause your breaker to trip on startup rendering the whole purpose of an ATS useless. They should make a plug in module for the ST switch plug that you could plug your industry standard two wire remote start/stop wires from an ATS switch. (Hey Westinghouse that suggestion is for you.). That said I got mine to work using an arduino and have my generator permanently mounted (wheels removed) on a concrete platform with an aluminum weatherproof case that is ventilated outside so there is no concern of it auto starting inside the garage. This portable unit provides enough power to run my living room, microwave and fridge, water heater, well pump, septic pump, my master bedroom, and one of my heat pump a/c units. I also went and had my heat pump breakers bridged so I can switch between my main level one my upstairs unit for night time running. I have my unit connected to a 250 gallon buried LPG tank but I do run the unit first and foremost with gasoline. I have a timer alarm that sends me a buzzer and I requires the fuel switch to be inside my ATS load center panel so I don’t have to walk outside to switch the fuel. This generator is very good in that you can swap from gasoline to propane without restarting it. To avoid any surges I have three (yes three) whole home surge protectors. One is in the ATS load center, one is in my main service panel, and the other is on my service entry. It is overkill to a degree but if you have ever lost power you know that you will get a surge from the outage and switching to and from the generator power. Of course if you have a batter backup you can use an AGS module that starts the generator when your batter falls below the battery voltage threshold. You might be wondering why use a portable? Well when my surplus diesel finally died I quickly found that the availability of them was hard to come by and new diesels started at 15k. Even standby LPG generators start at 2k more than these amd usually less power. Plus these generators truly are the king of portables not to mention they are just one heck of a generator. They are so good while not recommended for medical equipment (no one officially or on the record recommends a generator for this purpose.). Many people around the world trust Westinghouse even over Hondas to power their small medical equipment. Just check the specs and you will see why. I love these so much I am saving to buy a second and run a second to permanently connect the other ac. Anyway highly recommend these.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Absolute Monster
on August 16, 2023
Posted by: 504Chad
from Louisiana
This generator is everything you think it is. It is large, and full of power. I purchased this generator primarily due to the fact that it has two 50A outlets. My home has two 150A panels side by side, and in order to make hooking a generator up easily and cost effectively, this was the generator for me. I have a 50A inlet per panel on the outside of my home, feeding a 50A breaker with interlock kit. This generator allows me to run everything in my home to include my 5 ton and 2.5 ton A/C units. The A/C units do have the Micro-Air soft start kits installed on them and I highly recommend them. If you are reading this review, then you know that losing power is inevitable, and the real question is how prepared are you? At literally less than 1/3rd the price of a whole home standby generator, this setup is an absolute no brainer. We have enough horsepower to power our home and manage the inconvenience. If you are on the fence, I can assure you that an investment in a generator is absolute peace of mind. This generator outputs < 5% total harmonic distortion which was a huge feature for me as well. If you are in the market for a large generator, you literally get what you pay for and this WGEN20000 is the cream of the crop. You will not be disappointed.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Solid generator with great features
on August 29, 2023
Posted by: DamJa
from Dripping Springs, TX
I bought this generator as a backup for a possible power outage at our home. The generator seems very solidly built and should serve us well. I was particularly impressed by the dual fuel functionality, which will provide multiple options for use of either gas or propane. The only thing that I was surprised about was that the unit did not come with pneumatic tires which I had expected because of its heavy weight. My only hope is that the plastic tire/wheel (never-flat) combination will provide good service without cracking and breaking. Only time will tell about that feature.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Love it. Has everything I wanted
on September 11, 2023
Posted by: Nice and big
from Hanover Indiana
I just received my generator. I use it for work. Had a smaller on that was getting a little old. Always wanted a dual fuel but was scared to pull the trigger. Both fuels seem to be working just fine. It's a hoss. The guy asked me that delivered it how was i going to get it off the truck. I said im not
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com