Customer reviews from westinghouse.com
Westinghouse - 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start - Black
Average customer rating
4.7
(1,980 Reviews)
Rating breakdown 1,980 reviews
5 Stars
1,606
4 Stars
267
3 Stars
51
2 Stars
16
1 Star
40
95%of customers recommend this product.
(
1,780 out of
1,867)
Customer Reviews for Westinghouse - 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start - Black
Customer Rating
2
Works but Engine shuts off after 5-10 minutes of o
on October 23, 2022
Posted by: ww12491
Bought this as a backup generator for my house and it performs as it should under load but the engine shuts down after 5-10 minutes of operation. Doesn't trip any breakers and starts right back up after shutting down. Being brand new this should not happen for what these cost.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Customer Care, October 24, 2022
We are sorry to hear about the trouble you are experiencing. Please contact us so we can identify the cause and solution. westinghousevip@wpowereq.com provide your contact and a tech can reach out.
Written by a customer while visiting westinghouse.com
Customer Rating
2
WGen12000DF
on November 20, 2022
Posted by: FireWarden36
from Westmoreland NH
Today 11/20/22 Eversource lines went down, this was the first time other than running generator and testing load on gasoline. I setup the LP tank that was just filled and started up the generator. It ran with a THD of roughly Less than 1% which 8s good. We had about 2,000 watts on continuous power use, however the refrigerator would start and cause a spike in THD from 60.4 Hz to + 60.8 which caused all my UPS systems to switch over. Once stabilized the UPS shut off. However about 2 hours into operation the engine idle down, Even though the low idle switch was off and caused severe power fluctuations. I immediately disconnect our 50 amp breaker but no change in engine speed. I checked the LP line and tank, no icing with about 80% of LP remaining. I then opened the fuel valve and the gasoline picked up engine speed a little bit the gas LP switch was still on LP, I switched to gasoline, no change, I then shut the LP tank off and the generator resumed full power. After the power outage ended 5 hours in I went back on line power, and disconnect the 50 amp generator breaker. With the fuel selector switch selected to gasoline I opened back up the LP tank which immediately choked the engine down. The is a severe problem with the fuel selector and LP service line in the generator. I need this fixed please ASAP as this is a life critical backup device.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Customer Care, November 21, 2022
We are sorry to hear about the issue you are experiencing. If you contact the number in your manual or send an email with your contact information to WestinghouseVIP@wpowereq.com then we can have a tech assist you.
Written by a customer while visiting westinghouse.com
Customer Rating
1
No Sound!!!!!
on November 29, 2022
Posted by: BadLuck or Just?
from North Carolina
Hopefully, I will change my mind soon. As of now, my brand-new WGen20000 will not start. Not even a sound. Followed the starting directions. Battery charged, plenty of fuel and oil. Pushed the button with no sound. I've got a big job that requires this size machine, and I will not be ready because of this issue. Received the machine with the box already open with parts missing. Right now, it just seems like a bad expensive purchase. Does anybody have any suggestions?
No, I would not recommend this to a friend.
Response from westinghouse.comBy Westinghouse, Customer Support, November 30, 2022
We are sorry to hear about the issues you have encountered with your purchase. Don’t hesitate to contact us at WestinghouseVIP@wpowereq.com with your contact information, and we will have a technician reach out to you.
Written by a customer while visiting westinghouse.com
Customer Rating
4
Great features
on January 18, 2023
Posted by: Mvl22
from Oregon
Easy electric start. I can run the whole house during a power outage or my RV.
No, I would not recommend this to a friend.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Flawless so far
on March 3, 2023
Posted by: Ziffel
from Michigan
Had the first test last week, and she fired right up and ran 27 hours straight without a hiccup.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
2 ND Gen and problems again
on March 30, 2023
Posted by: Malcolm 66
from Boise Id
My first gen was replaced under warranty. The replacement that has less the 100 hrs and is now not running well enough to power the well pump. Warranty people were very responsive to the first one. I will see how they do on the 2nd.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Custoemr Care, March 31, 2023
Thank you for your review. We look forward to assisting you with the generator concern. Please reach out to customer support with your questions.
Written by a customer while visiting westinghouse.com
Customer Rating
1
Not a good way to start
on April 3, 2023
Posted by: Will not start
Received New gen WGen12000DF followed startup instructions and will not start.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Customer Care, April 4, 2023
We are sorry to hear about the issues you have encountered with your purchase. Don’t hesitate to contact us at WestinghouseVIP@wpowereq.com with your contact information, and we will have a technician reach out to you.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Westinghouse 20kw
on May 15, 2023
Posted by: Fireman
from Naples
I was very pleased with PED ease of ordering. This generator is a beast. It has a lot of power and can run most of your house if not all of it, depending on your house of course. Easy start and easy to move around considering the weight.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com