Customer reviews from westinghouse.com
Westinghouse - 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start - Black
Average customer rating
4.7
(1,980 Reviews)
Rating breakdown 1,980 reviews
5 Stars
1,606
4 Stars
267
3 Stars
51
2 Stars
16
1 Star
40
95%of customers recommend this product.
(
1,780 out of
1,867)
Customer Reviews for Westinghouse - 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start - Black
Customer Rating
5
WGWN12000DF
on September 19, 2023
Posted by: Anonymous
from ADVANCE NC
VERY HAPPY WITH UNIT. I BOUGHT IT BECAUSE OF POWER OUTAGES IN MY AREA.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Beast
on September 19, 2023
Posted by: Best bang for the buck
from Tampa
Its a little bigger in person then thought, getting set up but looks built very well.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Big enough to run my house
on September 19, 2023
Posted by: Chuck R
from Carlisle Pa
Just got will try soon as I get it wired into my home
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Plenty of power
on September 19, 2023
Posted by: Neckbone
from Grass Valley
Clean flawless energy, extremely reliable and reasonably good on fuel, i have the WGen12000df, and it powers a 3000 sqft home with a deep well, and has plenty of left.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Runs smooth!
on September 20, 2023
Posted by: DJDM
from Georgia
This has been the smoothest running generator. Love it so far.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
3
Starting Problems
on September 20, 2023
Posted by: aryscott
from warren, NJ
I bought it a year ago, I only used it 4 times for around 30 to 40 minutes, 5 months ago the battery was completely discharged, 2 days ago it happened again, I charged the battery but the motor tries to start and stops, I can't make it start, I've already checked everything, oil, battery, gasoline, connections, everything the manual advised me to do. I'm going to try technical support through the Westinghouse website, because it's impossible to reach anyone by phone.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Sydney, Customer Care, September 21, 2023
Hi,
We sincerely apologize for the issues you are encountering with your unit. We understand how frustrating this must be and we are committed to assisting you in resolving this promptly. At your earliest convenience, please email us at westinghousevip@wpowereq.com and we'd be happy to escalate your case for you.
Thank you,
Sydney, Westinghouse
We sincerely apologize for the issues you are encountering with your unit. We understand how frustrating this must be and we are committed to assisting you in resolving this promptly. At your earliest convenience, please email us at westinghousevip@wpowereq.com and we'd be happy to escalate your case for you.
Thank you,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
2
Not Happy
on September 21, 2023
Posted by: Dickt
from Sheboygan Falls, Wisconsin
Dual fuel generator but won’t run on propane. Runs great on gas b
No, I would not recommend this to a friend.
Response from westinghouse.comBy Zach, eCommerce, September 21, 2023
Hello, thank you for your purchase, we are deeply sorry to hear about your experience! Please reach out to us at 1-855-944-3571 or support@wpowereq.com and we will assist you in getting the generator to run on gas. Thank you, Zach - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
2
Not impressed
on September 21, 2023
Posted by: mick dundee
from ontario , canada
battery was dead on first use and would not take a charge
the 240V plug on generator came undone and I couldn't plug into it
generator vibrated and bolts were falling out of generator
the 240V plug on generator came undone and I couldn't plug into it
generator vibrated and bolts were falling out of generator
positive is its clean power to run some electronics that I couldn't on other generators
No, I would not recommend this to a friend.
Response from westinghouse.comBy Zach, eCommerce, September 22, 2023
Hello, thank you for your purchase, we are deeply sorry to hear about your experience with the WGen12000DF! Thank you for sharing your feedback, I have passed it along to our quality control team and product development team to ensure that this does not happen again! Please reach out to us at 1-855-944-3571 or support@wpowereq.com and make things right for you! Thank you, Zach - Westinghouse
Written by a customer while visiting westinghouse.com