Customer reviews from westinghouse.com
Westinghouse - 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start - Black
Average customer rating
4.7
(1,994 Reviews)
Rating breakdown 1,994 reviews
5 Stars
1,619
4 Stars
268
3 Stars
51
2 Stars
16
1 Star
40
95%of customers recommend this product.
(
1,787 out of
1,874)
Customer Reviews for Westinghouse - 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start - Black
Customer Rating
5
Good
on November 10, 2025
Posted by: nanob
from Memphis TN
I just bought this item. It seems everything is working properly.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
2
MUFFLER WELD POINT ISSUES
on November 8, 2025
Posted by: ANB-Trust
from Dutchess County, New York
I have had this unit for less than five (5) months (Purchased in June of this year, and received around 20 June, 2025. It is now November 8 and the blow out of the muffler weld points occurred towards the end of October. Around the 21st or 22nd.). The unit has performed very well using only one 50 AMP outlet. The unit does still struggle when any loads peak at above 40 amps. That said, I hope to have this hooked directly into the service to test the full 125 amp capacity. Now for the bad news... As you can see by the attached images, the muffler weld points (both of them) have blown out. This is a dual muffler system and very loud especially with this issue. The other issue I have found is accessory parts for this unit are very limited. I am purchaseing a zombie box enclosure for this generator and due to the dual exhaust a customization needs to be fabricated to pipe the muffler to the exhaust ports there are no exhaust extenders nor is there a range extender for the remote fob sensor. Finally The battery charger that came with the unit does not charge the battery. Though this is a powerful unit and one that I think really gets the job done, These issues are really making it hard for me to give a better review score.
Response from westinghouse.comBy eComm, November 11, 2025
Hi,
Thank you for taking the time to share such a detailed review. We’re glad to hear that the generator has been performing well under load, but we’re truly sorry for the issues you’ve experienced with the muffler welds and accessories. That’s not the level of quality we aim to deliver, and we appreciate you bringing this to our attention. Our team would like to review the situation further to help resolve the muffler issue, as well as the battery charger concern, and explore accessory options to support your setup needs. Please reach out to us at support@wpowereq.com or 1-855-944-3571 so we can gather a few details and provide the appropriate parts or warranty support.
Thanks,
Sydney, Westinghouse
Thank you for taking the time to share such a detailed review. We’re glad to hear that the generator has been performing well under load, but we’re truly sorry for the issues you’ve experienced with the muffler welds and accessories. That’s not the level of quality we aim to deliver, and we appreciate you bringing this to our attention. Our team would like to review the situation further to help resolve the muffler issue, as well as the battery charger concern, and explore accessory options to support your setup needs. Please reach out to us at support@wpowereq.com or 1-855-944-3571 so we can gather a few details and provide the appropriate parts or warranty support.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Nice setup
on November 7, 2025
Posted by: Texas Lady 1975
from Somewhere down a dirt road
This generator is perfect for our 1600 Sq ft home and 12x24 tiny home.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great features.
on November 5, 2025
Posted by: Roman VRV
from Lake Ariel Pennsylvania
I bought this a two month ago and am so happy that I did...
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great features, easy start, low maintenance
on November 3, 2025
Posted by: Momofyoungadults
from Omaha
Easier to move than it looks, works great even just hooking up to your grill’s propane tank in a pinch! So powerful and not very loud at all…even when generating a lot of power!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
3
Am still in evaluating this machine
on October 29, 2025
Posted by: Matt Loose
from Midland, Michigan
220v 30amp plugs not currently working and that is what the machine was intended to be used for. Will definitely update to my post after it gets fixed, but very sad it came out of the box this way.
Response from westinghouse.comBy eComm, November 11, 2025
Hello,
Thank you for your review, and we’re sorry to hear that the 220V 30A outlets aren’t functioning as expected. We understand how disappointing that can be. We’d like to get this resolved for you as quickly as possible. Please reach out to us at support@wpowereq.com or 1-855-944-3571 so our team can walk through troubleshooting and provide the necessary repair or replacement support. We appreciate your patience and look forward to helping get your generator operating the way it should. We’ll also look forward to your updated feedback once everything is running properly.
Thanks,
Sydney, Westinghouse
Thank you for your review, and we’re sorry to hear that the 220V 30A outlets aren’t functioning as expected. We understand how disappointing that can be. We’d like to get this resolved for you as quickly as possible. Please reach out to us at support@wpowereq.com or 1-855-944-3571 so our team can walk through troubleshooting and provide the necessary repair or replacement support. We appreciate your patience and look forward to helping get your generator operating the way it should. We’ll also look forward to your updated feedback once everything is running properly.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Good backup generator
on October 25, 2025
Posted by: tmac5
from Florida
I like the 50-amp outlets and multiple-port outlets. I like the propane and gasoline, but don't care for the natural gas option since I do not need it.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Awesome generator
on October 25, 2025
Posted by: Sapl
from Houston tx
Fired right up after connecting to natural gas line
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com