Customer Reviews for Westinghouse - 1,500-Watt Gas Powered Portable Inverter Generator with Recoil Start and Quiet Technology - Blue
Customer Rating
1
Never worked properly
on August 11, 2025
Posted by: Non stop issues
from Bellingham WQ
I previously wrote a positive review so that I could get the cover. We have only been able to get this thing actually going 1 time and only with gasoline. Its reasonably quiet and I thought it would work out great but I was wrong. 1- we specifically bought this model for its duel fuel capabilities. We planned on primarily using it with propane. When we tried to test at home it wouldn't work. It appeared the regular was faulty. We called westinhouse and they agreed to send us a "new" regulator. We had a camping trip coming up and thought ok we'll just use gas. Went and got gas. Tested it. Worked. 2- 2 days later we are boondocking and go to fire it up because it's 95 degrees outside and we wanted to run our small campers AC. Wouldn't start. After multiple tries it finally sounds like it's going to turn on but on the last pull the handle completely separated from the string! So now it's useless. We cut out camping trip short and drove 4 hours home early. Westinhouse agreed to send us a new cord kit. 3- we received the regular and cord kit in the mail. He regular was clearly used. Which isn't a huge deal, but it's annoying to be putting used parts on a brand new product. The cord kit was broken!! The cord was cut so that was again useless. They sent us out another and ita intact but it's not a straightforward fix. I'm not a mechanic I shouldn't have to take apart a brand new machine. I'm extremely disappointed that we spent so much money on a product that we have never actually been able to use.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, August 11, 2025
Hello, and thank you for sharing your experience with us. We are truly sorry to hear about the ongoing challenges you’ve faced with your generator and the inconvenience this has caused, especially during your camping trip. Your detailed feedback has been shared with our quality control team so we can work toward preventing issues like this in the future. Please reach out to us at 1-855-944-3571 or support@wpowereq.com, and we will do everything we can to make things right for you.
Initially I purchased a larger Inverter Generator (130+ lbs), but quickly realized that I would be better served by having 2 smaller, portable units for my RV usage (43 lbs). Reasonable noise level. Also very helpful for home usage during power outages. Quite versatile and convenient. Can be carried back on my property to run equipment away from the house.
Bought 1 after a month it stopped running. Took to a dealer and the factory replaced it. The new one they sent worked one day.Now it stops running after a few minutes of use. Restarts but stalls again after a few minues.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, August 5, 2025
Hello, and thank you for bringing this to our attention. We're truly sorry to hear about your experience. I've shared your feedback with our quality control team so we can continue improving our products. Please don't hesitate to reach out to us at 1-855-944-3571 or support@wpowereq.com — we’ll do our best to make this right for you.
I wanted to run with propane, but tried many times and with two tanks, reconnecting, choke, no choke it wouldn't start. Gas didn't seem to be coming out of the regulator.
So next I tried with gas and it ran easily. Except it stops. Usually after 15 minutes to 4 hours. I've now spent about 2 days and 2 tanks of gas. First it seemed to stop only with eco. Then normal mode stopped. I tried running with a loose cap to make sure there wasn't a vacuum problem, etc. Sometimes the low oil light came on and the unit quit right away. The tech advised that too much oil could also be a problem and it took about 4 tries and 3 spills to get the oil level which rested right in the middle of the dip stick. Ran great for 3 hours then ... I'm on hold with service right now seeing if I can get an exchange or repair. Unfortunately I bought on line so return is not an option.
I have a 10k westinghouse than ran my whole house for 7 days after a bad storm here. I was hoping for better.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, August 5, 2025
Hello, thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our quality control team and customer care team to ensure that we are providing the best experience possible. Please contact us at westinghousevip@wpowereq.com and we will escalate your case to ensure you get the help you need.