We bought this 1 year ago when we moved into our first house. The manual is exceedingly clear and easy to follow, which is very helpful when you're stressed and need a generator! The generator at this point in time seems reliable.
Did my research on these types of units and the Westinghouse was my pick from others experience with it. Only concern I have and will address with manufacturer is the dipstick wanted to cross thread when I reinstalled it after adding oil.
I have a trailer so I bought a second one to parallel with my original one for 4400 watts. I realize it will not power everything on my trailer but it will get me by in case something happens.
Typically with a product at this price point you don't expect good instructions or support. However, the product comes with very easy to follow instructions and their support was excellent. I only called to have a few questions answered and the rep was very response and helpful. Thanks again for a great product!