Customer reviews from westinghouse.com
Westinghouse - 18,000/14,500-Watt Gas Powered Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Average customer rating
4.7
(2,643 Reviews)
Rating breakdown 2,643 reviews
5 Stars
2,148
4 Stars
360
3 Stars
67
2 Stars
17
1 Star
51
96%of customers recommend this product.
(
2,374 out of
2,479)
Customer Reviews for Westinghouse - 18,000/14,500-Watt Gas Powered Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Customer Rating
5
Perfect Home Generator
on September 24, 2022
Posted by: Adopted FL Native
from Stuart, FL
I purchased this generator approximately 1 year ago.
I'm a Florida resident who has experienced several Hurricanes. Fortunately we have had none since my purchase. I have run the Generator frequently, in my case on Propane only. I can tell you that the generator responds perfectly every time I routinely "exercise " it. It responds to my household load , Whole house AC, Pool equipment and all. house hold appliances including electric Clothes Dryer, Oven, Stovetop, Dishwasher, Microwave, etc. etc.
It works great .
Incidentally the Harmonic distortion level of this unit creates a positive environment for all of my electronics including TV, Digital streaming, WiFi... you name it.
I'm a Florida resident who has experienced several Hurricanes. Fortunately we have had none since my purchase. I have run the Generator frequently, in my case on Propane only. I can tell you that the generator responds perfectly every time I routinely "exercise " it. It responds to my household load , Whole house AC, Pool equipment and all. house hold appliances including electric Clothes Dryer, Oven, Stovetop, Dishwasher, Microwave, etc. etc.
It works great .
Incidentally the Harmonic distortion level of this unit creates a positive environment for all of my electronics including TV, Digital streaming, WiFi... you name it.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
2
Not Impressed
on October 19, 2022
Posted by: Snakeiis
from Ontario
So, I set up Gen. Missing bolt for battery. Found a bolt and installed. Filled with oil and started without load. Looked around a saw gas shooting out near propane hookup and cooling fan was sucking it in and spraying all over Gen. Shut down and traced back under air filter. Removed lower housing for air filter and found one of the bolts loose too. The fuel shut off pushed out of the housing also when we tried to troubleshoot and lost more gas. Found one of the fuel lines cracked at clamp. I replaced the line. Running ok.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Customer Care, October 20, 2022
We are sorry to hear about the issues you experienced with a new product. We will contact you shortly to learn more about the issues to share with our quality and engineering team.
Written by a customer while visiting westinghouse.com
Customer Rating
1
So far the most expensive boat anchor.
on November 16, 2022
Posted by: Adogg
from Ontario Canada
Starter grinds with flywheel since day one. When it starts the power shuts off without tripping a breaker. Let’s see how the service is.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Customer Care, November 17, 2022
We are sorry to hear about the issues you have encountered with your purchase. Don’t hesitate to contact us at WestinghouseVIP@wpowereq.com with your contact information, and we will have a technician reach out to you.
Written by a customer while visiting westinghouse.com
Customer Rating
1
Nothing But Problems
on July 29, 2023
Posted by: Chicho12
from Hooper, UT
We bought this generator to run a food truck. It starts great, but turns off on its own every 5-20 minutes. We have done all of the troubleshooting and nothing helps. It is very frustrating. Also, it is very loud. The power is great, but that doesn't help much if it won't stay running.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Zach, eCommerce, August 1, 2023
Hello, thank you for your purchase, we are deeply sorry to hear that you have not been able to keep the generator running! Please contact us at 1-855-944-3571 or support@wpowereq.com and we will be happy to help you with your generator! We look forward to hearing from you! Thank you, Zach - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
WORKS GREAT!
on September 19, 2023
Posted by: Godchaser56
from Land O Lakes, Florida
I bought this for whole home backup. I had already wired in the plugin and transfer switch. Setup of the generator was easy. I added the oil and gas as described and then I had to charge the battery before it would start. After running it for the break in period I hooked it up to the house and it ran everything Including my pool and 4 ton A/C system. I ran the whole house for 30 minutes then let it cool down. I will write more after the first power outage.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Westinghouse Wgen20000c
on January 14, 2024
Posted by: Thomas M 713
from Texas
Do not buy this generator!!!!! It’s brand new out of the box trying to do first start up and won’t start . I spent a tun of money on this and you would think it would at least start by the 3rd attempt but nothing. Very disappointed and feel like I’ve been robbed money.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, January 16, 2024
Hello,
We're truly sorry to hear about the challenges you've faced with your generator. Thank you for taking the time to share your feedback with us! Your satisfaction is our top priority, and we're committed to ensuring that you have a positive experience with our products. We appreciate your patience and look forward to resolving this matter to your satisfaction. At your earliest convenience, please contact us at support@wpowereq.com or 1-855-944-3571, and we'd be happy to assist you.
Thanks,
Sydney, Westinghouse
We're truly sorry to hear about the challenges you've faced with your generator. Thank you for taking the time to share your feedback with us! Your satisfaction is our top priority, and we're committed to ensuring that you have a positive experience with our products. We appreciate your patience and look forward to resolving this matter to your satisfaction. At your earliest convenience, please contact us at support@wpowereq.com or 1-855-944-3571, and we'd be happy to assist you.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
1
Frustrated
on June 18, 2024
Posted by: Granite Rock
from Washington
Continues to trip even when holding a light load. I can't even run a drill.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, June 19, 2024
Hello, thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our quality control team to ensure that we are producing the best units possible. Please contact us at 1-855-944-3571 or support@wpowereq.com and we will do our best to make things right for you.
Thank you,
Zach - Westinghouse
Thank you,
Zach - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Generator
on July 2, 2024
Posted by: Genny go
from Texas
I bought this a month ago and I am so happy that I did the only thing is I wish I could find a cover for it I have looked every where.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com