Customer reviews from westinghouse.com
Westinghouse - 18,000/14,500-Watt Gas Powered Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Average customer rating
4.7
(2,643 Reviews)
Rating breakdown 2,643 reviews
5 Stars
2,148
4 Stars
360
3 Stars
67
2 Stars
17
1 Star
51
96%of customers recommend this product.
(
2,374 out of
2,479)
Customer Reviews for Westinghouse - 18,000/14,500-Watt Gas Powered Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Customer Rating
5
Great generator (beast)
on February 13, 2023
Posted by: Rick Quebec
from Quebec
I just purchased the Westinghouse WGEN12000DF generator After my electrician visited to install my transfer panel, I hooked everything up and started my generator, Everything was wonderful. 60g 4500W hot water tank, 12000btu ductless heat pump, kitchen light and small round stove, TV and computer all worked like a charm with the low THD -5%. I'm ready for the next storm and the next power outage. Just one problem, have some friends with you so you can get this generator out of its wood create. Be careful when you connect sensitive electronic devices such as a heat pump you cannot use the low idles. Variation with the Herz. This should be indicated on the product sheet.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Power house!
on October 12, 2019
Posted by: Joebet2481
from Cottonwood
Purchased the WGen 12000/15000 DF and I’m so impressed. I had an electrician install a Reliance Controls PB50 (50amp) plug to my house. Used a 50amp power cord from generator to house. This generator ran 100% everything in my house. I ran the Central A/C, ceiling fans, all lights in and out the house. TV’s, microwave, wife’s blow dryer, oven, furnace no problem. Didn’t even bog down. I feel as though this thing had more to give than what I threw at it. I live in a 1700sf home so I hope this review can help those who are considering this unit. I highly recommend.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Buyer beware
on January 16, 2023
Posted by: Hdfatb
from Ny
Purchased generator in October they dropped in my driveway within a half hour from receiving I tried to start and starter was grinding against the flywheel I called Westinghouse no one answered phone so I left a message. Next day I received a email telling me a starter was on the way I asked who was installing they sent me a list of service places to bring it to mind you it’s 410lbs. I received the starter and replaced it my self and it was doing the same thing so I called Amex they got Westinghouse to replace the unit. The new unit they sent me is doing the exact same thing now I’m told it’s a warranty issue and they won’t take it back. I received it opened box and tried to start within a half an hour of receiving I didn’t have it for six months or a year. It never worked so how is it my problem if Westinghouse is selling defective generators.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Customer Care, January 17, 2023
We are sorry to hear about the issues you have encountered with your purchase. Don’t hesitate to contact us at WestinghouseVIP@wpowereq.com with your contact information, and we will have a technician reach out to you.
Written by a customer while visiting westinghouse.com
Customer Rating
5
WGEN12000DF
on November 12, 2019
Posted by: JohnM
from CA
I said in another review how much I enjoyed this great generator running on gas but it wouldn't run on propane. I said I would update that review when the issue was resolved. It was and I am happy to say that this great generator runs GREAT on propane! It took a little of this and that but basically Lowes exchanged my first one with a second one and I couldn't be happier. I have to add that Westinghouse was going to exchange it out also but since I bought it from Lowes it was better this way. Thank you Lowes And Westinghouse for your superior customer service! My home is now more than ready with quality backup power.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
A beast of a generator!
on April 18, 2021
Posted by: basscat40
from Guthrie, OK
I first bought a 9500df for a welding trailer rig that I was setting up. However, I discovered that the 9500df puts out 23%THD and the welder would go in safe mode when on high settings. I contacted Westinghouse and found out that I needed the 12000df model that puts out <5% THD and costed twice as much. But it works awesome with my multi processor welder. Also, it has a "low idle" switch that isn't in the manual or shows up in the web site photos. This is a cool feature that is more for job site application so your generator idles down when it's not pulling any power.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Run two 3 ton and one 1.5 ton AC simultaneously
on May 11, 2022
Posted by: Eric A
from FORT WORTH
house powered by generator running on propane with AC running, total load 9.81Kw. will also run a 3 hp well pump which draws 3900 watts (59.3 amp surge). battery charges while generator is running and has oil drain hose.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Been to the shop twice.
on January 11, 2024
Posted by: Chrislong77
from Houston, TX
I bought this after the winter storm in 2021. First time I used it it worked great and used it for 3 hours. The next time I used it it wouldn’t start so I took it to the shop and they got it fixed. Third time I used it everything was great. The fourth time it was hard to start and when it did start it backfired and died. I tried to start it again and it was making a loud knocking noise so I turned it off. Now I’m trying to get it fixed under warranty and no one will return my call. Please do not buy this thing. They don’t want to do anything under warranty.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, January 11, 2024
Hi Chris, thank you for your review, we are deeply sorry to hear about your experience with both the unit and our customer care team. I have passed your feedback along to our quality control team and head of customer service to ensure that we are providing the best products and customer experience. Please reach out to us at westinghousevip@wpowereq.com and we will escalate your case to ensure you get the help you need!
Thank you,
Zach - Westinghouse
Thank you,
Zach - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
WGen14500TFc is a Beast
on June 22, 2024
Posted by: Ross624
from Houston,TX
I bought this generator a week ago with plans to setup powering our 3000sq ft home as a whole house generator. It didn’t disappoint! After several weeks of research and seeking references from those that own portable whole house generators I landed on the Westinghouse Tri Fuel 14500. I liked its flexibility of fuel sources and the setup plans I had included running off our home’s natural gas meter through a quick disconnect setup. This generator comes with both a natural gas hose and a hose with regulator for using LP gas. When the generator arrived my electrician was here installing an interlock switch in my home power distribution panel and 50amp weather rated receptacle outside. I quickly assembled the wheels and rubber feet on the generator and rolled it off the pallet. I had installed the quick connect to the gas meter that morning so everything was ready to go. Before starting the generator I followed the generator manual instructions, added oil, which it comes with, and connected the battery. Next was pairing the key fob . Once I had everything ready I connected it to the natural gas fuel source and started the generator. The generator started up with no issues. As the manual instructions confirmed the generator needed to be run for 5 hours under a light load to allow for break in of critical parts before handling heavy electrical loads. The break in time completed the day. The following day I conducted a power outage simulation. I hooked up the generator to the house through the 50amp locking receptacle with 50amp 25’ power cord. Fired up the generator and flipped the main breaker off on the home power distribution panel. This allowed me to slide the interlock device so I could flip on the 50 amp generator power breaker. I had also flipped off the 50,49 and 30 amp breakers. This was done to avoid placing too heavy of a load on the generator. The generator powered all of the 115 volt outlets and lights in the house with no problems. Next up was to test the generator powering our 5 ton AC with the lights and receptacles on. I flipped on the AC 50amp breaker and turned down the thermostat. The AC started and you could hear the generator grunt once and drop in running tone but know issues! The generator powered everything including the 5 ton AC unit at the same time! What a beast! Keep in mind, I did install a hard start kit on the AC before performing this test to lower the start up amp requirements from the AC compressor. I don’t think the generator would have powered the 5 ton AC without this modification.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com