Customer reviews from westinghouse.com
Westinghouse - 18,000/14,500-Watt Gas Powered Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Average customer rating
4.7
(2,691 Reviews)
Rating breakdown 2,691 reviews
5 Stars
2,185
4 Stars
368
3 Stars
69
2 Stars
18
1 Star
51
96%of customers recommend this product.
(
2,410 out of
2,516)
Customer Reviews for Westinghouse - 18,000/14,500-Watt Gas Powered Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Customer Rating
5
A beast of a generator!
on April 18, 2021
Posted by: basscat40
from Guthrie, OK
I first bought a 9500df for a welding trailer rig that I was setting up. However, I discovered that the 9500df puts out 23%THD and the welder would go in safe mode when on high settings. I contacted Westinghouse and found out that I needed the 12000df model that puts out <5% THD and costed twice as much. But it works awesome with my multi processor welder. Also, it has a "low idle" switch that isn't in the manual or shows up in the web site photos. This is a cool feature that is more for job site application so your generator idles down when it's not pulling any power.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Outstanding features
on April 18, 2021
Posted by: SgtF
from Cheyenne, WY
Bought this to replace another brand that was damaged on arrival. This model was really well packed and even included a battery charger for the electric start
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Generator
on April 18, 2021
Posted by: Mark777
from Trout Run Pa 17771
First one was faulty, but this second runs like a charm
Written by a customer while visiting westinghouse.com
Customer Rating
5
Happy with my purchase
on April 18, 2021
Posted by: brenyg
from Charleston, SC
I spent quite a bit of time researching portable generators and found this unit to be the most feature rich of any other in it's class. What sold me was the power combined with the <5%thd. Throw in things like remote start, duel fuel, smart idle and transfer switch ready and I couldn't find another unit that matched up.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Works!
on April 18, 2021
Posted by: mski
from UT
We haven't had to use it yet in a power outage but it starts up great.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
3
So far so good
on April 17, 2021
Posted by: BoBoK
from King NC
Just purchased and have started for the first time. Runs great on gasoline but will not stay running on propane. I am sure it is something simple but will update once I figure it out
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great generator, worth the price
on April 17, 2021
Posted by: Burt4562
from Sevierville, TN
Purchased online 3/25/21 but just delivered today, 4/17/21. Pretty easy to set up. The one challenge was getting the generator off the pallet. Fortunately I have a front end loader, so used a chain to lift it high enough to pull the pallet out.
Currently this was purchased to keep the lights on when power goes off. We live in an area where there are lots of tall pines and when we get heavy snow/ice multiple trees usually come down and hit the power lines. The most recent outage lasted 4 days, and our old generator could keep some lights on, a fridge and freezer but couldn't run the well pump.
Added Oil, and some gas.
Some people had complained in other reviews that they had to remove the wheel to pull the battery out. I did not find that to be an issue, if you have a small socket wrench it is pretty easy to remove the clamp bolt behind the wheel and the battery will tip out without too much effort.
The generator started right up and a quick test with an electric drill before the rain started was good. Going to do full test connecting to the house later when the rain ends.
We have a 50 amp external connection for this generator with a manual transfer switch and a critical loads sub-panel so not using the Westinghouse auto transfer switch. We have a well pump that we need to power and couldn't do that with the auto-transfer switch.
I can't say how well this will hold up over time since I've only done a few minutes of run time, but it is well built so I am hoping that it will last at least as long as our old generator has.
Positives:
Has enough capacity to run the whole house for us.
Has enough capacity to run the whole house for us.
Can use gasoline or LP gas. Right now testing with gasoline, but will likely get a reasonably large LP tank since storing gasoline for an extended time takes a lot of space and will go stale even with stabilizer. So having the LP capability was another selling point.
Electric start.
Not too hard to roll around with the large wheels, just a little more effort than our previous 5,5KW generator.
While it is noisy, I actually think that it is slightly quieter than that old generator which was about 17 years old.
Comes with a battery keeper/charger that plugs into the panel which is a nice touch.
< 5% THD which is the main reason for going with the Westinghouse instead of a cheaper 12Kw generator.
Remote start key fob, although we probably won't use it in our installation. If we add solar to the mix it would be nice if we could leverage the remote start so the solar inverter could start the generator as needed to top off backup batteries, but don't know if that is a possiblity.
Negatives:
I find the oil dipstick a bit challenging to remove and reinstall, uses a long rubber "plug" piece instead of a screw in dipstick. It was very hard to pull out initially, but got better while checking oil level.
I find the oil dipstick a bit challenging to remove and reinstall, uses a long rubber "plug" piece instead of a screw in dipstick. It was very hard to pull out initially, but got better while checking oil level.
It would appear that the Oil drain plug is situated such that it will likely be a bit messy changing the oil so I may add a drain extension similar to ones that can be used with Honda generators.
The manual didn't appear to suggest a good spot to tie the pins for the handles to. Would be nice if they had added that bit of detail.
While I suppose that it wouldn't be practical for the 22 Hp engine it would have been good to have the option of a backup pull start.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Better Than Expected!
on April 16, 2021
Posted by: jneufelder
from Owensville, IN
I picked this up yesterday and started breaking it in today. I have to say I was pleasantly surprised at the build quality of this generator. It was incredibly easy to get setup, instructions were easy to understand. It started up first try and run very smoothly. The smart idle is a great feature!
Though the instructions don't state as much, I am doing a break-in period of running it for an hour with no load, changing oil, running it again for an hour, changing oil, and then running it again with a load. I don't see a reason it wouldn't be able to handle any household load I throw at it. Will follow-up after all of this is done.
Despite the weight of the machine it is incredibly easy to move around. Not only that, it even looks great. If I had any complaints it would be changing the oil. It appears to be virtually impossible to do so without an absolute mess. Otherwise, I am ecstatic about my purchase.
I got a 10ft 6 gauge cord to plug directly to the 50 amp outlet. I have a feeling the setup will work very well!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com