Customer reviews from westinghouse.com
Westinghouse - 18,000/14,500-Watt Gas Powered Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Average customer rating
4.7
(2,693 Reviews)
Rating breakdown 2,693 reviews
5 Stars
2,187
4 Stars
368
3 Stars
69
2 Stars
18
1 Star
51
96%of customers recommend this product.
(
2,411 out of
2,517)
Customer Reviews for Westinghouse - 18,000/14,500-Watt Gas Powered Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Customer Rating
5
Love the dual fuel feature and remote start.
on December 2, 2022
Posted by: Dino19
from Rhode Island
I bought this over others because of the construction and dual fuel option as a backup it is nice to have. I like the remote start as my wife can have it going if she needed to when I am not home.
Written by a customer while visiting westinghouse.com
Customer Rating
5
great features
on December 1, 2022
Posted by: slush
from minnesota
wanted high amp on 220 volt and a compact unit to use for mobile unit
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
works great
on December 1, 2022
Posted by: branchyrat
from falkner MS
Iv'e only used it once but was impressed by how it works
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
No Sound!!!!!
on November 29, 2022
Posted by: BadLuck or Just?
from North Carolina
Hopefully, I will change my mind soon. As of now, my brand-new WGen20000 will not start. Not even a sound. Followed the starting directions. Battery charged, plenty of fuel and oil. Pushed the button with no sound. I've got a big job that requires this size machine, and I will not be ready because of this issue. Received the machine with the box already open with parts missing. Right now, it just seems like a bad expensive purchase. Does anybody have any suggestions?
No, I would not recommend this to a friend.
Response from westinghouse.comBy Westinghouse, Customer Support, November 30, 2022
We are sorry to hear about the issues you have encountered with your purchase. Don’t hesitate to contact us at WestinghouseVIP@wpowereq.com with your contact information, and we will have a technician reach out to you.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great!
on November 29, 2022
Posted by: Jbones
from Kentucky
Exactly what I was looking for in case of an emergency
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
I should have bought one of these some time ago
on November 27, 2022
Posted by: CC123
from Pacific Northwest, Oregon
Unpacked the generator today, set it up and got it going. So far it works very nice. Looking forward to using it the next time the power goes out!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great generator
on November 27, 2022
Posted by: Tino1
from Missouri
Very pleased with this product we are RVs for the first time we've enjoyed a generator that we don't have to worry about great job team
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
2
WGen12000DF
on November 20, 2022
Posted by: FireWarden36
from Westmoreland NH
Today 11/20/22 Eversource lines went down, this was the first time other than running generator and testing load on gasoline. I setup the LP tank that was just filled and started up the generator. It ran with a THD of roughly Less than 1% which 8s good. We had about 2,000 watts on continuous power use, however the refrigerator would start and cause a spike in THD from 60.4 Hz to + 60.8 which caused all my UPS systems to switch over. Once stabilized the UPS shut off. However about 2 hours into operation the engine idle down, Even though the low idle switch was off and caused severe power fluctuations. I immediately disconnect our 50 amp breaker but no change in engine speed. I checked the LP line and tank, no icing with about 80% of LP remaining. I then opened the fuel valve and the gasoline picked up engine speed a little bit the gas LP switch was still on LP, I switched to gasoline, no change, I then shut the LP tank off and the generator resumed full power. After the power outage ended 5 hours in I went back on line power, and disconnect the 50 amp generator breaker. With the fuel selector switch selected to gasoline I opened back up the LP tank which immediately choked the engine down. The is a severe problem with the fuel selector and LP service line in the generator. I need this fixed please ASAP as this is a life critical backup device.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Customer Care, November 21, 2022
We are sorry to hear about the issue you are experiencing. If you contact the number in your manual or send an email with your contact information to WestinghouseVIP@wpowereq.com then we can have a tech assist you.
Written by a customer while visiting westinghouse.com