Customer reviews from westinghouse.com
Westinghouse - 18,000/14,500-Watt Gas Powered Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Average customer rating
4.7
(2,643 Reviews)
Rating breakdown 2,643 reviews
5 Stars
2,148
4 Stars
360
3 Stars
67
2 Stars
17
1 Star
51
96%of customers recommend this product.
(
2,374 out of
2,479)
Customer Reviews for Westinghouse - 18,000/14,500-Watt Gas Powered Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Customer Rating
1
Total garbage stay away from this brand!
on March 24, 2025
Posted by: c1050
from Texas
I bought this generator in back in Jul 2024. It has never worked and it's been in a service center since August 2024. Fault is the fuel selector system which does not feed any fuel into the engine.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, March 27, 2025
Hi,
We sincerely apologize for the frustration you've experienced with your generator. This is certainly not the experience we want for our customers, and we understand how disappointing it must be to have your unit in service for this long. Please know that our team is fully committed to resolving this for you as quickly as possible. If you haven’t already, we encourage you to reach out to us at westinghousevip@wpowereq.com with your case details so we can expedite a solution. We truly appreciate your patience and your trust in Westinghouse, and we look forward to making this right.
Thanks,
Sydney, Westinghouse
We sincerely apologize for the frustration you've experienced with your generator. This is certainly not the experience we want for our customers, and we understand how disappointing it must be to have your unit in service for this long. Please know that our team is fully committed to resolving this for you as quickly as possible. If you haven’t already, we encourage you to reach out to us at westinghousevip@wpowereq.com with your case details so we can expedite a solution. We truly appreciate your patience and your trust in Westinghouse, and we look forward to making this right.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
2
Worked for one and sharted the bed.
on May 23, 2025
Posted by: Bob701
Bought Westinghouse GEN. from Family Farm and Home.
Owned a little over a year and it will not start (electric nor pull).
Westinghouse is the Ford of small engines - DON’T TRUST THEM.
GENs are easy to repair - fuel, fire and air, especially at a year old, but who has time for these games so early on? Not this guy, regardless of their warranty.
If it malfunctions this quickly it’s not considerable. No excuses. It means the design engineer doesn’t care, thus the company doesn’t care. Poor Q/C and design. Shenanigans.
Will have repaired and sell if anyone will buy it. We wonder why no foreigners want to sell or buy American made products made recently.
Owned a little over a year and it will not start (electric nor pull).
Westinghouse is the Ford of small engines - DON’T TRUST THEM.
GENs are easy to repair - fuel, fire and air, especially at a year old, but who has time for these games so early on? Not this guy, regardless of their warranty.
If it malfunctions this quickly it’s not considerable. No excuses. It means the design engineer doesn’t care, thus the company doesn’t care. Poor Q/C and design. Shenanigans.
Will have repaired and sell if anyone will buy it. We wonder why no foreigners want to sell or buy American made products made recently.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, May 28, 2025
Hello,
Thank you for bringing this to our attention—we’re truly sorry to hear about your experience. I've shared your feedback with our quality control team to help us ensure we’re delivering the best possible experience. If you haven’t already, please don’t hesitate to contact us at westinghousevip@wpowereq.com. We’re here to help and will do everything we can to make things right.
Thanks,
Sydney, Westinghouse
Thank you for bringing this to our attention—we’re truly sorry to hear about your experience. I've shared your feedback with our quality control team to help us ensure we’re delivering the best possible experience. If you haven’t already, please don’t hesitate to contact us at westinghousevip@wpowereq.com. We’re here to help and will do everything we can to make things right.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
4
Natural Gas Hose NOT included
on June 9, 2025
Posted by: Ram5150
from Spring, Tx
Online ad said Natural Gas Hose included. Westinghouse would not honor ad
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Westinghouse WGen14500TFc is the best in its class
on November 17, 2025
Posted by: NegoDan
from DELTONA, FL
*The Positive: Power and Performance: 13,500 peak watts, 10,500 running watts (propane), are powerful enough to run my entire 3300 sq ft home(built in 2023), including central A/C units and multiple appliances simultaneously.
-Ease of Use & Setup: The setup process is described as straightforward, and features like the electric start, remote start key fob, and push-button operation are highly appreciated for convenience, especially during bad weather. Total time: 45 minutes.
-Fuel Versatility: The tri-fuel (gasoline, propane, and natural gas) options are major highlights, offering flexibility and reliability when one fuel source might be scarce. Mine runs ONLY on propane: 3 sets of 100L tanks- my choice.
-Quality Build: well-built, rugged, and durable, with solid construction designed to last.
-Low THD: This specific model offers low Total Harmonic Distortion (THD) (<5%), making it safe for sensitive electronics like laptops and cell phones.
*Some Critical Issues:
-Noise Level: It's loud when running(depending on where you locate it), which is a concern for nighttime operation or proximity to neighbors. I used the Generator Exhaust Extension Silencer Kit(Amazon) with Insulated Through-Wall Mounting Plate, and solved the noise and CO problem.
-Weight/Mobility: The units are heavy (around 348 lbs), so while they have wheels and handles for portability, moving them requires effort.
-Minor Component Issues: a sensitive CO sensor that causes the unit to shut off, quick-connect fittings, and other accessories are available to buy if needed.
*Overall, after 1 year of use in Florida, I am extremely satisfied with this purchase, considering the generator a great value for the money and a reliable investment for home power backup during hurricane season outages.
-Ease of Use & Setup: The setup process is described as straightforward, and features like the electric start, remote start key fob, and push-button operation are highly appreciated for convenience, especially during bad weather. Total time: 45 minutes.
-Fuel Versatility: The tri-fuel (gasoline, propane, and natural gas) options are major highlights, offering flexibility and reliability when one fuel source might be scarce. Mine runs ONLY on propane: 3 sets of 100L tanks- my choice.
-Quality Build: well-built, rugged, and durable, with solid construction designed to last.
-Low THD: This specific model offers low Total Harmonic Distortion (THD) (<5%), making it safe for sensitive electronics like laptops and cell phones.
*Some Critical Issues:
-Noise Level: It's loud when running(depending on where you locate it), which is a concern for nighttime operation or proximity to neighbors. I used the Generator Exhaust Extension Silencer Kit(Amazon) with Insulated Through-Wall Mounting Plate, and solved the noise and CO problem.
-Weight/Mobility: The units are heavy (around 348 lbs), so while they have wheels and handles for portability, moving them requires effort.
-Minor Component Issues: a sensitive CO sensor that causes the unit to shut off, quick-connect fittings, and other accessories are available to buy if needed.
*Overall, after 1 year of use in Florida, I am extremely satisfied with this purchase, considering the generator a great value for the money and a reliable investment for home power backup during hurricane season outages.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Reliable generator.
on March 11, 2026
Posted by: Dkrill2
from South carolina
Very good quality, very happy using it to run my house. In the case of an emergency and the reliability of Westin house far passes, other generators by far, thank you for creating such a great product. really great generator very happy that this is what we got
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great generator to have
on April 1, 2026
Posted by: Phillip s
from Augusta maine
I'm really happy love it runs nice good price and product built to last
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
SIMPLE ASSEMBLY. REMOTE FEATURE IS IDEAL
on April 8, 2026
Posted by: Todd1302SF
from Michigan
After simple assembly; tires, lift bar, and attaching the battery, it started right up. I recommend High Octane gas (93 or above). Ensure you read the instructions, step by step. Oil is provided. It is very heavy. However, the trailer arms make it so much easier to move. :-). My first Westinghouse generator. I am completing a whole home load test (1800 square feet) it should do fine. Remote starter is very convenient, and starts the generator from a good distance.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
NOT RECOMENDED gen20000
on June 23, 2023
Posted by: Not recommend
from Texas
Generator starts and runs and shuts off randomly. After 15 min. , 22, 5, 45, minutes . Been with out power. Tried at 3 in n
the morning after let it cool down to see if there is a overheating but exactly same thing happened as I'm writing the review. My old general 8000 after being in storage for 3 yrs works perfectly fine in my neighborhood house after I let him borrow since I bought this new gen20000 generator.
Garbage. Good luck!!!! with the tech support.
the morning after let it cool down to see if there is a overheating but exactly same thing happened as I'm writing the review. My old general 8000 after being in storage for 3 yrs works perfectly fine in my neighborhood house after I let him borrow since I bought this new gen20000 generator.
Garbage. Good luck!!!! with the tech support.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Customer Care, June 26, 2023
Thank you for your review. We are sorry to hear about your problem and would like to see if you can send your contact information to WestinghouseVIP@wpowereq.com so a Sr. Tech can reach out to you to troubleshoot.
Written by a customer while visiting westinghouse.com