Customer reviews from westinghouse.com
Westinghouse - 18,000/14,500-Watt Gas Powered Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Average customer rating
4.7
(2,643 Reviews)
Rating breakdown 2,643 reviews
5 Stars
2,148
4 Stars
360
3 Stars
67
2 Stars
17
1 Star
51
96%of customers recommend this product.
(
2,374 out of
2,479)
Customer Reviews for Westinghouse - 18,000/14,500-Watt Gas Powered Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Customer Rating
5
Great power
on July 24, 2024
Posted by: Juan grande
from Houston tx
This generator powered our house and 5ton a/c for 6 days straight when we lost power due to hurricane beryl
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Excellent quality.
on July 27, 2024
Posted by: Cesar feliz
from Houston
Hurricane Beryl hit us here and Houston and made severe damage that we lost power for a week. This generator is a must have. I kept this generator running for 8 days day and night without any issue. It did the job. Life saver.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Beast Mode/ No regrets
on July 27, 2024
Posted by: Broperk
from SW Louisiana
Ordered the Wgen12000DFc that was upgraded to the Wgen18000DFc in 2024.
My understanding is that the specs. were better than the manual previously stated.
That being said, No buyers remorse.
If your on the fence and on a budget, about a generator, you need to get off the fence and get this beast.
I'm a one handed 68 year young man on a fixed income, this has all the helpful options to make a power outage as painless as possible. If I can work or move this thing you can too.
My understanding is that the specs. were better than the manual previously stated.
That being said, No buyers remorse.
If your on the fence and on a budget, about a generator, you need to get off the fence and get this beast.
I'm a one handed 68 year young man on a fixed income, this has all the helpful options to make a power outage as painless as possible. If I can work or move this thing you can too.
Written by a customer while visiting westinghouse.com
Customer Rating
1
Leaking oil
on October 3, 2024
Posted by: Jpn0079
from Florida
Brand new Westinghouse WGen9500DF leaks oil!!!!!!!
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, October 4, 2024
Hi,
We sincerely apologize for the issues you’re experiencing with your generator. Thank you for bringing this to our attention. I have forwarded your concerns to our quality control manager to ensure a prompt resolution. At your earliest convenience, please contact us at westinghousevip@wpowereq.com, and we will work diligently to address this for you.
Thanks,
Sydney, Westinghouse
We sincerely apologize for the issues you’re experiencing with your generator. Thank you for bringing this to our attention. I have forwarded your concerns to our quality control manager to ensure a prompt resolution. At your earliest convenience, please contact us at westinghousevip@wpowereq.com, and we will work diligently to address this for you.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great features remote start dual fuel 50 amp port
on October 11, 2024
Posted by: Country boy ga
from Georgia
Just purchased love it Great options remote start dual fuel runs quiet for size
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Well built
on November 15, 2024
Posted by: Dpap
from Boston
Admittedly, I haven't tried powering my entire house yet. I just received the generator and tested it with propane and a hair dryer. But it looks and feels solid. I plan on updating this review after having a chance to fully test the equipment though.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Terrible service regarding warranty
on December 6, 2024
Posted by: Pistoffinsulater
from Campbell river bc
I bought this unit 2023 so it's still under warranty. Mechanair is unable to provide a service center to me to have my unit repaired. It's no longer producing power though the engine works fine. I run a sprayfoam business and the downtime has cost me 20k in lost revenue. Given no other options I've had to buy a new unit to replace the broken one and now I'm having problems with that one too.
I've bought these machines with a three year warranty. I deserve a working machine.
I've bought these machines with a three year warranty. I deserve a working machine.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, December 9, 2024
Hi,
Thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our quality control team to ensure that we are producing the best units possible. Please contact us at westinghousevip@wpowereq.com and we will escalate your case to ensure you get the help you need.
Thanks,
Sydney, Westinghouse
Thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our quality control team to ensure that we are producing the best units possible. Please contact us at westinghousevip@wpowereq.com and we will escalate your case to ensure you get the help you need.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Extremely Satisfied!!
on January 24, 2025
Posted by: Anonymous
from Houston Texas
I wanted to be sure that I was prepared for the power outages in Houston Texas. We've experienced power outages in various conditions; winter and summer. I needed a generator that can handle powering my entire house and some. See, I have a neighbor that is a senior citizen that is taking care of her disabled daughter and I wanted a generator that could handle both houses. We both had an electrician to get our houses with the capability to connect to the generator and we were so excited to see both our houses running of of the Westinghouse Tri fuel 20000! I also turn on my A/C unit on this generator and it handled it like a champ! We were so impressed and believe that we are now prepared for any outage in our area. Thank you Westinghouse family. Great product!!!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com